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    Resort Hard Rock Hotel Riviera Maya (Puerto Aventuras, Mexico)

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    Resort Hard Rock Hotel Riviera Maya (Puerto Aventuras, Mexico)

    About Hard Rock Hotel Riviera Maya

    A 4.5-star resort beside the Gulf of Mexico, the Hard Rock Hotel Riviera Maya features a private beach, indoor and outdoor pools, and a full-service spa. The resort lies within a ten-minute drive of Dolphin Discovery water park. Rooms feature private balconies with hammocks, air-conditioning, hydro spa tubs, minibars, satellite TV, and complimentary Wi-Fi. Additional conveniences include digital safes and Rock Spa bath amenities. Upmarket suites are also available. The all-inclusive Hard Rock Hotel Riviera Maya offers non-motorized water sports such as snorkeling and kayaking, fitness classes, tennis courts, and a teen lounge. Scuba diving, childcare, laundry, and airport transfers are available for a fee. An adult-only mini-resort with a nightclub is available. There are numerous on-site dining options serving everything from international buffets to traditional South American cuisine. Plus, guests can enjoy drinks at several bars (including a swim-up bar). Guests can visit the Bel Air Animal Park and Cristalino Cenote, both within eight miles of the resort.

    Top amenities

    • WiFi in lobby
    • WiFi in rooms
    • Pool
    • Spa
    • Parking
    • Pets
    • A/C
    • Restaurant
    • Hotel bar
    • Gym

    Location

    • Carretera Cancun- Chetumal km 72, 
    • 77710, 
    • Puerto Aventuras, 
    • Mexico

    Rating overview

    9.0
    trivago Rating Index based on 23635  reviews from:
    • Hotels.com(8.0/10)
    • LocationExcellent  (8.7 / 10)
    • RoomsExcellent  (8.6 / 10)
    • ServiceExcellent  (9.1 / 10)
    • CleanlinessExcellent  (9.0 / 10)
    • Value for moneyVery good  (8.4 / 10)

    Positive Reviews

    positive:

    Excellent rooms

    Guests have found the rooms and suites at this Riviera Maya resort to be of an excellent overall standard. Highlights for many have included the private balconies and hydro spa tubs. Guests who mention the quality of the Wi-Fi in their reviews rate both speed and reliability as excellent.

    positive:

    Numerous on-site activities

    There’s little chance of you ever feeling bored here. Previous guests have found the choice of activities excellent, with many included in the all-inclusive rate. Of course, if you just want to chill, the expansive pools and private beach provide the perfect settings for you to do just that.

    positive:

    Enjoyable dining

    Guests have enjoyed the selection of restaurants at this resort, finding that there is sometimes to suit every appetite. The quality of the food and wait services is generally described as excellent.


    Negative Reviews

    negative:

    Adults-only section can cause problems

    Guests are generally impressed with the adults-only section of this resort. However, those guests with children were disappointed to realise that many of the restaurants only admit adults too. This limited the on-site dining options fairly considerably.

    negative:

    Some service related issues

    Make no mistake that this is a massive resort and while many guests have rated the standard of service here highly, other have not been quite so impressed. The main problem appears to be that with so many staff, it is difficult to get any member of the team to take full ownership of resolving any problems.

    negative:

    Hard Rock equalled hard sell for some

    Guests occasionally mention that they felt under pressure from staff to attend a timeshare sales presentation, also reported that the staff isn’t averse to calling rooms to try to sell packages and excursions - sometimes as early as 7am. Not all that many people are thrilled by the prospect of fielding sales calls so early in the morning.


    All amenities

    Wellness / Spa
    1. Beauty salon
    2. Massage
    3. Sauna
    4. Hot tub
    5. Body treatments
    Property amenities
    1. Business centre
    2. Nightclub
    3. Entrance hall/lobby
    4. Express check-in
    5. Lift
    6. Gym
    7. Hairdresser
    8. Parking
    9. Terrace
    10. Porter service
    11. Pets allowed
    12. Hotel bar
    For children
    1. Childcare
    Room amenities
    1. Balcony
    2. Bathtub
    3. Openable windows
    4. Television
    5. Air conditioning
    6. Desk
    7. Safe
    8. Cable TV
    9. WiFi
    10. Hypoallergenic bedding
    11. Free WiFi (rooms)
    12. Coffee machine
    Sports facilities
    1. Volleyball
    2. Boat rental
    3. Bike rental
    4. Fitness
    5. Tennis court
    6. Yoga
    Hotel characteristics
    1. LGBTQ+ friendly
    Food and beverage
    1. All inclusive (upon inquiry)
    Accessibility
    1. Accessible hotel
    2. Accessible parking

    Arrival / Departure

    1. Check in: 15:00
    2. Check out: 12:00

    Contact

    Carretera Cancun- Chetumal km 7277710Puerto Aventuras, Mexico
    Telephone: +52(98)48751100

    Frequently Asked Questions about Hard Rock Hotel Riviera Maya

    • Is there a pool area at Hard Rock Hotel Riviera Maya?

      Yes, Hard Rock Hotel Riviera Maya offers 2 pool areas.

    • Are pets allowed at Hard Rock Hotel Riviera Maya?

      Yes, Hard Rock Hotel Riviera Maya has a pet policy that may vary based on the room type or availability. Please check with the hotel directly to learn about their pet policy.

    • Is parking available at Hard Rock Hotel Riviera Maya?

      Yes, Hard Rock Hotel Riviera Maya provides Parking, Accessible parking for guests.

    • What time is check-in and check-out at Hard Rock Hotel Riviera Maya?

      Check-in at Hard Rock Hotel Riviera Maya is available from: . Check-out time is by .

    • Where is Hard Rock Hotel Riviera Maya located?

      Hard Rock Hotel Riviera Maya is located in Carretera Cancun- Chetumal km 72, 77710, Puerto Aventuras, Mexico.

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