Ramada by Wyndham Thunder Bay Airlane Hotel

Once a prominent local establishment, this hotel is now primarily noted for its expansive property and convenient proximity to the airport, making it a practical choice for travelers seeking a quick overnight stop. Despite widespread reports of its aged condition, the hotel's staff consistently receives praise for their helpfulness and positive demeanor. Given its pet-friendly policy, it may appeal to travelers with pets or those prioritizing easy access to major transportation routes. To enhance your stay, it is advisable to confirm the operational status of all amenities upon arrival and communicate any room concerns immediately, as the staff is often noted for their willingness to address issues.

Facilities & Amenities
Guest feedback on the hotel's facilities is largely negative, with many reporting that the property is significantly outdated and poorly maintained. The pool and hot tub are frequently mentioned as being closed for extended periods, often without prior notification, leading to disappointment for guests expecting these amenities. Similarly, vending machines are often out of service, and the ice machines are reported to be non-functional in various areas. While Wi-Fi is available, its connectivity and speed are inconsistent, particularly in guest rooms. The hotel lacks an elevator, which poses a significant challenge for guests with heavy luggage or mobility issues, especially for rooms located on upper floors.

Cleanliness & Room Comfort
The cleanliness and comfort of the rooms are a major concern for many guests. Numerous reviews describe rooms as filthy, dark, and dingy, with pervasive unpleasant odors, including stale smoke, mildew, or other strong smells. Specific issues frequently cited include dirty carpets, stained bedding, unclean bathrooms with mold or mildew on tiles and shower curtains, and leaking faucets or clogged sinks. While some guests found the beds comfortable, many reported issues with non-functional air conditioning or heating, leading to uncomfortable room temperatures. Noise levels from neighboring rooms, hallways, and external sources like aircraft are also a common complaint, impacting sleep quality.

Dining & Food Quality
The hotel offers breakfast, which receives mixed but generally more positive feedback compared to other aspects of the stay. Many guests appreciate the complimentary breakfast, describing it as good, with a decent variety of hot and cold items, including real fruit salad. However, some found the food quality to be inconsistent, with items like hash browns being greasy or the overall selection limited. The coffee is mentioned, but sometimes the pot is empty. While an attached restaurant is noted, it is frequently reported as being closed, particularly on weekends, which can be inconvenient for guests expecting on-site dining options.

Location & Accessibility
The hotel's location is generally considered convenient, especially for travelers needing proximity to the airport and major highways. It offers ample parking, which is a significant advantage for guests traveling with vehicles, including larger ones. However, the surrounding area is sometimes described as sketchy or unkempt, with concerns about unlit parking lots and loiterers. While the hotel is close to the airport, some guests noted noise from planes. Its position provides easy access for those passing through the city but may not be ideal for those seeking a vibrant or pedestrian-friendly environment.

Staff & Service
The staff at this hotel consistently receives high praise from guests, standing out as a notable positive amidst other concerns. Reviewers frequently describe the team as friendly, helpful, attentive, and professional. Guests appreciate their willingness to address issues, such as quickly changing rooms due to cleanliness or amenity problems, and their overall accommodating nature. The check-in and check-out process is often described as quick and efficient. Staff members are commended for their patience and efforts to assist guests, even when faced with challenging situations or limited resources, contributing positively to the guest experience.

Additional Information
Guests should be aware that the hotel is pet-friendly, a feature appreciated by many travelers with pets. However, the property's overall dated condition extends to its key card readers, which are frequently reported as malfunctioning, requiring guests to seek assistance from the front desk to access their rooms or building entrances. The hotel's structure, consisting of multiple interconnected buildings, can be confusing to navigate, with some guests describing it as a "maze." A recurring theme is the lack of an elevator, which is a significant inconvenience for guests with heavy luggage or mobility challenges, particularly when assigned rooms on upper floors.