Niagara Crossing Hotel and Spa

This hotel offers a memorable stay, distinguished by its picturesque riverfront location in the charming village of Lewiston, providing a tranquil escape while remaining conveniently close to attractions. Guests frequently commend the spacious rooms, the generally attentive and friendly staff, and the satisfying complimentary breakfast. It is an ideal destination for couples seeking a romantic and peaceful getaway, families who appreciate ample room and proximity to sights, sightseers exploring the Niagara region, and pet owners due to its accommodating policy. To enhance your experience, consider requesting a room with a river view for breathtaking scenery, and be mindful that on-site parking can be limited, sometimes requiring use of a nearby public lot.

Facilities & Amenities
Guests find the hotel's facilities generally well-maintained, contributing to a comfortable stay. The lobby bar is a welcome addition, particularly on weekends, offering a relaxed setting for drinks and some food items. While there is no traditional swimming pool, the hotel does feature a hot tub and a fitness center, which guests appreciate for relaxation and exercise. Many rooms are equipped with a cozy fireplace, adding to the ambiance. The availability of coffee and juice 24/7 in the lobby is a convenient touch. However, feedback on Wi-Fi quality is mixed, with some finding it weak or intermittent. The elevator has also been noted by some as being slow or occasionally problematic. The hotel's pet-friendly policy is a significant amenity, though some guests have raised concerns about pet waste management. A washer and dryer are also available for guest use.

Cleanliness & Room Comfort
The hotel offers spacious rooms that many guests find comfortable, though opinions on bed comfort vary, with some describing them as very comfortable while others find them too firm. The dated decor and general room condition are frequently mentioned, with observations of chipped paint, cracks, and signs of wear. While many guests find the rooms to be clean, specific instances of cleanliness issues, such as mold in bathrooms or unaddressed stains, have been reported. Noise levels can be a concern, with guests often hearing sounds from adjacent rooms, hallways, or floors above, particularly during events. Bathrooms are generally spacious but sometimes lack counter space and may have issues like unstable toilet seats or cracked tiles. In-room amenities typically include a coffee maker and refrigerator, but some guests note a lack of microwaves and limited toiletries.

Dining & Food Quality
The complimentary breakfast consistently receives high praise from guests, often described as delicious, varied, and excellent. The hot breakfast selection typically includes popular items such as bacon, sausage, eggs, and waffles, alongside bagels, pastries, yogurt, and fruit. Many appreciate the quality of the coffee provided. While the breakfast is a significant highlight, some guests note that the fruit selection can be limited, and weekday breakfast options might be less extensive, sometimes featuring packaged sandwiches. The lobby bar also offers some food items, providing an additional dining option within the hotel.

Location & Accessibility
The hotel's central location is a major draw, placing guests directly on the Niagara River with beautiful views and within easy walking distance to the charming Lewiston village. This allows convenient access to local shops, restaurants, and bars. It is also ideally situated for those attending events at Artpark, which is a short walk away. For guests visiting Niagara Falls, the hotel offers a convenient base, being a short drive from the main attractions and providing access to a free shuttle service. Parking is a notable point of mixed feedback; while it is free, many guests report that on-site parking is limited and often requires using a public lot located down a hill, which can be inconvenient, especially with luggage or mobility issues.

Staff & Service
The friendly staff at the hotel consistently receives high praise for their helpful service and accommodating nature. Guests frequently highlight their professionalism, attentiveness, and willingness to go above and beyond to assist with requests, from providing local recommendations to addressing in-room issues. The quick check-in process is often appreciated. However, feedback on housekeeping policy is mixed, as rooms are typically serviced only every three days, with an additional charge for more frequent cleaning, which some guests find inconvenient. While the pet-friendly service is generally well-received, some guests have noted issues with pet waste in common areas. Overall, the staff's dedication to providing a positive guest experience is a recurring theme.

Additional Information
Guests should be aware of a destination fee that may be applied, particularly when booking through third-party websites, which has caused confusion and frustration for some. The hotel's role as an event venue, frequently hosting weddings and parties, means that guests not attending these events may experience noise levels from celebrations, especially in rooms located near event spaces. While the hotel maintains a charming, historic aesthetic, many reviews suggest a need for renovation needs and updates to address signs of wear and tear in rooms and common areas. Specific in-room amenities like microwaves are not typically available, and the sound insulation between rooms is often cited as an area for improvement.