National Hotel Jackson, Tapestry Collection by Hilton

The hotel offers a distinctive journey back in time, celebrated for its rich Gold Rush era history and Victorian-style architecture. Its signature feature is its authentic charm, having hosted notable figures like John Wayne and even U.S. presidents, making it a memorable stay for history enthusiasts and sightseers. The property has undergone significant renovations, blending its historic ambiance with modern comforts. Guests consistently highlight the hotel's cleanliness, comfortable accommodations, and the exceptionally friendly and helpful staff. The hotel is particularly well-suited for couples seeking a romantic getaway and families looking to explore the area's heritage. To enhance your experience, consider embracing the hotel's reputed haunted history by reading the guest book of paranormal encounters, and be aware that some in-room amenities common in modern hotels may not be available, encouraging a focus on the unique historical setting.

Facilities & Amenities
Guests frequently note the absence of certain in-room amenities typically found in contemporary hotels, such as a coffee maker, refrigerator, or microwave, which some find inconvenient and suggest could be improved. However, the hotel compensates with other notable features that enhance the stay. Many rooms boast a cozy electric or gas fireplace, adding to the historic ambiance and providing warmth. A significant number of guests praise the luxurious heated floors in the bathrooms, describing them as a welcome and comfortable modern touch. The hotel provides free Wi-Fi for connectivity throughout the property, which is generally reliable. While the TVs in rooms are often described as small, they offer basic entertainment options. The property also features a modern elevator for convenient access to upper floors, though some guests have noted occasional cleanliness or functionality issues. The lobby is a central gathering point, adorned with antiques and featuring a fireplace, creating a warm and inviting atmosphere for relaxation.

Cleanliness & Room Comfort
The hotel generally receives high marks for its cleanliness, with many guests describing rooms and common areas as spotless and well-maintained. Most guests find the beds comfortable, ensuring a restful night's sleep, though some have mixed opinions on pillow support or mattress firmness. The bathrooms are consistently praised for being modern, spacious, and very clean, often featuring good water pressure in the showers and nice toiletries. However, a recurring concern is noise levels, with many guests reporting thin walls that allow sounds from neighbors, hallways, and even street noise to be easily heard, impacting sleep for some. Room size varies, with queen rooms often described as small or cramped, while king rooms are generally more spacious. Some older elements, like sloping floors or occasional AC issues, are noted, but overall, the comfort is appreciated.

Dining & Food Quality
The hotel offers a complimentary breakfast that receives mixed reviews, with many guests finding it good and varied, while others describe it as basic or meager. Most guests appreciate the convenience of having hot options like pre-made omelets, sausage, and bacon, though these items require self-heating in a microwave. Other available items include oatmeal, muffins, bagels, cereal, yogurt, juices, and coffee. A common point of feedback is the use of plastic plates and utensils, which some guests find less desirable and raise environmental concerns. A significant and frequent disappointment for many guests is that the hotel's restaurant and bar facilities are currently closed for renovations, limiting on-site dining and social options. This closure means guests need to seek dining experiences elsewhere in town.

Location & Accessibility
The hotel's central location in the heart of historic Jackson is a major highlight for guests, offering excellent walkability to numerous local attractions, shops, and restaurants. Guests appreciate being able to explore the charming downtown area easily on foot. The hotel is also conveniently situated for those looking to visit nearby attractions like the Kirkwood ski area or the region's wineries. Parking is generally convenient and free for guests, available in an adjacent public parking area or covered garage, often shared with the local police department, which adds a sense of security. While some guests initially find the parking situation or the steps leading to the hotel entrance a bit awkward, the overall accessibility to the town's main street and surrounding areas is highly valued.

Staff & Service
The staff at the hotel consistently receives high praise for their friendliness, helpfulness, and attentiveness. Many guests highlight their positive interactions, noting that staff members are professional, accommodating, and go above and beyond to ensure a pleasant stay. The check-in process is generally described as quick and smooth. Staff are often commended for their knowledge of the hotel's history and the local area, providing valuable recommendations. While most feedback on housekeeping is positive regarding cleanliness, some guests have reported isolated issues such as missed room cleanings or concerns about staff conduct, though these appear to be exceptions. Overall, the dedication of the staff to providing excellent service is a recurring theme, contributing significantly to the positive guest experience.

Additional Information
A unique and frequently mentioned aspect of the hotel is its reputed haunted history, with many guests finding the stories intriguing and some even reporting personal experiences. The hotel maintains a special "book of shadows" in the lobby where guests can read about and contribute their paranormal encounters, adding an eerie yet fun element to the stay. The property is undergoing ongoing renovations and upgrades, which guests note are enhancing the blend of historic charm with modern comfort, though some areas like the restaurant and bar remain temporarily closed during this process. Guests should be aware that the hotel is transitioning to become a Hilton Tapestry hotel, which may bring further changes to services and amenities in the future. While the hotel aims to preserve its vintage style, some guests advise caution on the stairs, as they can be a trip hazard due to their design, particularly the last step which can blend with the carpeting.