M Social Hotel New York Times Square

This hotel offers a vibrant urban experience, distinguished by its rooftop bar and terrace that provide spectacular views of Times Square, making it an ideal choice for sightseers and theater-goers seeking to immerse themselves in the city's energy. Its prime location also appeals to couples looking for a romantic getaway and families with teenagers, who appreciate the lively atmosphere and convenient access to attractions. Guests consistently highlight the hotel's cleanliness, comfortable accommodations, and the generally attentive service. To enhance your stay, consider requesting a room on a higher floor for a quieter experience, and be prepared for a bustling lobby, especially during peak hours.

Facilities & Amenities
The hotel features a lively and modern lobby area, often described as hip and social, equipped with gaming chairs and foosball tables, creating an inviting space for guests to relax and socialize. A significant highlight is the rooftop bar and outdoor terrace, offering breathtaking views of Times Square and serving as a popular spot for drinks and relaxation. Guests also have access to a fitness center with well-maintained equipment. While free Wi-Fi is available, some guests reported inconsistent connectivity. A recurring point of feedback concerns the elevator system, which requires guests to take one set of elevators from the street level to the lobby, and then another set to access their rooms. This two-stage process, combined with frequent crowding and occasional delays, was noted as a source of inconvenience by many.

Cleanliness & Room Comfort
Guests generally commend the hotel for its clean rooms and the high level of comfort provided by the beds, with many describing them as exceptionally comfortable and ensuring a restful sleep. Rooms are often noted as spacious for New York City standards, and many offer impressive city views, including glimpses of Times Square or the Hudson River. Despite the central location, rooms on higher floors are frequently described as quiet, effectively shielding guests from street noise. However, some guests reported minor issues such as mold or mildew in bathroom grout, and a few experienced non-functional power outlets or issues with room temperature control. The absence of in-room coffee makers or complimentary bottled water was also a common observation.

Dining & Food Quality
The hotel's breakfast receives mixed reviews; while many guests found the buffet to be delicious with a good variety of options, including hot dishes, pastries, and fresh fruit, some felt it was overpriced for the selection offered. Coffee beyond basic options often incurred an additional charge, and long queues for seating were reported during busy periods. The on-site restaurant and bar areas are praised for their lively atmosphere, quality food, and excellent views, particularly from the outdoor terrace. Guests enjoyed the convenience of having dining options within the hotel, with the bar being a popular spot for evening drinks and light meals.

Location & Accessibility
The hotel boasts an excellent location, placing guests directly in the heart of Midtown Manhattan, just steps away from Times Square, the Broadway theater district, and numerous restaurants and shopping opportunities. Its proximity to various subway stations ensures easy access to other major attractions like Central Park, Rockefeller Center, and the Museum of Modern Art. Many guests appreciated the ability to walk to most desired destinations. While parking is available, it is noted as being expensive, with both valet and nearby garage options. The hotel's position allows guests to be close to the action without being overwhelmed by the most intense crowds of Times Square.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, helpfulness, and attentiveness. Guests frequently highlight the quick check-in and check-out processes, as well as the efficiency of the luggage storage service. Many reviewers specifically commended the front desk, housekeeping, and bar staff for their professional and welcoming demeanor, often going above and beyond to accommodate requests, such as providing birthday treats or promptly addressing in-room issues. The doormen and valet service also contributed positively to the overall guest experience. While the vast majority of feedback is positive, a few guests reported isolated instances of unhelpful or less friendly interactions, particularly with certain phone operators or bar staff.

Additional Information
Guests should be aware of a destination fee applied per night, which some found to be a good value for included amenities, while others felt it was not clearly communicated or justified. The hotel offers a pet-friendly policy, accommodating guests traveling with animals. A notable point of contention for some guests was the application of a smoking fee, which several reviewers disputed, asserting they do not smoke or that sensors were triggered by other activities like using hair dryers. The process for addressing these charges led to frustration for those affected. The hotel also provides water refill stations on guest floors, a convenient alternative to in-room bottled water.