Les Suites Victoria, an Ascend Collection Hotel

This hotel is highly regarded for its spacious suites featuring full kitchens, offering a comfortable and home-like experience that makes it a standout choice for visitors. Its prime location makes it ideal for families seeking convenience, business travelers needing extended stay amenities, and sightseers exploring the city's attractions. Guests consistently highlight the cleanliness of the accommodations and the overall value provided. To make the most of your stay, consider utilizing the well-equipped kitchen for meals, especially for longer visits, and be aware of the various parking options available, as this is a common point of discussion among guests.

Facilities & Amenities
The hotel's suites are a major draw, consistently praised for their spaciousness and comprehensive amenities. Each suite typically includes a full kitchen equipped with a stove, microwave, large refrigerator, dishwasher, and a full complement of cutlery, pots, pans, and dishes, making it ideal for self-catering. Guests appreciate the convenience of a separate living room and separate bedroom, often with multiple televisions. While most find the AC effective, some guests reported issues with it not cooling the entire suite or experiencing leaks. The hotel provides free Wi-Fi, though some found the signal weak. Some guests noted the absence of an oven and occasional issues with broken reading lights or kettles.

Cleanliness & Room Comfort
Guests generally commend the hotel for its cleanliness and the comfort of its accommodations. Rooms are described as modern, functional, and well-maintained, featuring comfortable beds with many pillows and high-quality linens that ensure a restful sleep. The bathrooms are often noted as immaculate and well-appointed with ample towels. While most experiences are positive, some guests reported rooms feeling tired or dated, with worn furniture or a lingering smell. Isolated incidents included rust on sinks, yellowish sheets, or a bed sunken in the middle. Noise can occasionally be an issue, with some guests experiencing disturbances from neighbors, street noise, or AC units.

Dining & Food Quality
The hotel features an on-site bistro or cafe that serves breakfast and light lunch options. Many guests found the breakfast sandwiches to be good, complemented by a selection of coffee and freshly brewed tea. The hotel often provides a discount voucher for breakfast, which is appreciated. However, feedback indicates that the bistro's operating hours can be inconsistent, and it does not offer lunch or dinner service. Some guests noted that the in-room kitchens, while generally well-equipped, sometimes lacked specific cooking utensils like spatulas or large spoons, and coffee pods were not always supplied, requiring guests to bring their own or purchase them.

Location & Accessibility
The hotel boasts an excellent central location in downtown Gatineau, making it highly convenient for both business and leisure travelers. It is within walking distance of key attractions such as the Canadian Museum of History, the Alexandra Bridge, and numerous restaurants and bars, particularly around Laval Square. Many guests found it easy to walk to Parliament Hill and the Byward Market in Ottawa, typically a 25-35 minute stroll across the bridges. While the immediate neighborhood is generally considered quiet, some guests found certain surrounding areas to be less appealing, with mentions of graffiti or a general feeling of being sketchy.

Staff & Service
The hotel staff receive mixed but often positive feedback, with many guests praising their friendliness, helpfulness, and professionalism. Guests frequently highlight the quick check-in process and the staff's willingness to accommodate requests, contributing to a welcoming atmosphere. Many appreciate that staff are bilingual, speaking both English and French. However, a notable number of reviews describe instances of rude or unhelpful staff, particularly during phone interactions or check-in, with some guests experiencing issues like unaddressed room maintenance requests, uncleaned rooms, or problems with booking cancellations.

Additional Information
A significant aspect of the hotel experience is the paid parking, which is a frequent topic in reviews. While some on-site parking is available, it is often described as small or tight, and guests are sometimes directed to off-site lots that can feel unlit or unsafe, with reports of garbage or snow accumulation. Guests should be aware that there is no elevator access to the underground garage, which can be inconvenient for luggage. Some rooms, particularly those on lower floors, may experience noise from garbage collection in the early morning or from communicating rooms. The hotel does not provide in-room information such as phone numbers or restaurant details, requiring guests to seek this information online.