Kiota Inn & Event Center Sutter Creek, an Ascend Collection Hotel

This hotel has undergone an extensive renovation, transforming its appearance and guest experience, making it a memorable choice for visitors. Its cleanliness is consistently highlighted, with guests frequently praising the immaculate condition of the rooms and common areas. The comfortable rooms, featuring modern decor and amenities, contribute significantly to a pleasant stay. Situated in a central location, the hotel offers easy access to local attractions, appealing to sightseers, couples seeking a getaway, and wedding guests attending nearby events. While many guests commend the friendly staff, some experiences with front desk service have been inconsistent. To ensure a smooth visit, it is advisable to confirm all reservation details, especially if booked through a third party, and be aware that ongoing renovations may affect certain amenities or access points.

Facilities & Amenities
The hotel's lobby area is described as very nice, clean, and well-decorated, though some guests noted it was temporarily located or impacted by ongoing construction. A fitness center is available and generally well-regarded for morning workouts, although a few guests mentioned issues with the air conditioning or a lack of mats. The planned bar is a frequently discussed feature, but it was consistently reported as being under construction or not yet open during many guests' stays. Wi-Fi is available and generally fast, though some experienced issues with in-room TV or phone service due to reliance on it. The elevator is appreciated for convenience, but there were instances where it was out of service. Guests also found vending machines with a good variety of snacks and drinks, and some appreciated the availability of laundry facilities. There is no pool on site.

Cleanliness & Room Comfort
Guests overwhelmingly praise the cleanliness of the rooms, describing them as spotless, immaculate, and very well-maintained. The comfortable beds and quality linens are frequently highlighted, ensuring a restful night's sleep for most, though a few found beds to be too firm or pillows too thick. Rooms are generally spacious and feature modern decor, with many appreciating the updated bathrooms and high-end shower enclosures. In-room amenities often include a mini fridge, microwave, and TV with numerous channels. However, some guests noted a lack of sufficient lighting for reading, the absence of a traditional closet, or issues with window blinds. Noise levels can be a concern, with some guests reporting thin walls allowing sounds from adjacent rooms or hallways to be audible, impacting the quietness of their stay.

Dining & Food Quality
The complimentary breakfast receives mixed feedback from guests. Many describe it as minimal, basic, or disappointing, consisting primarily of processed foods, pastries, and a lack of hot protein options like eggs or meat. Some guests opted to dine elsewhere due to the limited selection. However, others found the breakfast to be good, appreciating the waffles, pastries, hard boiled eggs, and yogurt available. The coffee is particularly praised by several guests as being excellent. While the hotel plans for a bar area, it was not operational during the review period, so no feedback on its dining offerings was available. The general consensus is that while the breakfast is convenient, it may not meet everyone's expectations for variety or quality.

Location & Accessibility
The hotel boasts a highly convenient and central location, making it an excellent base for exploring the area. Guests frequently highlight its proximity and easy walk to downtown Sutter Creek, where numerous shops, restaurants, and historical sites can be found. It is also well-situated for visiting local wineries and is often chosen by wedding guests due to its close proximity to popular venues. The hotel offers ample parking, which guests found convenient and secure, with property cameras providing an added sense of safety. While the immediate surroundings are quiet, some guests noted a lack of sidewalks directly connecting to downtown, requiring caution when walking. Overall, the location is a significant advantage for those looking to experience the charm of the local area.

Staff & Service
Feedback on staff & service is varied, with many guests commending the friendly staff and their helpfulness, describing them as welcoming, attentive, and pleasant. However, a notable number of reviews highlight significant issues with customer service, particularly at the front desk. Some guests reported encountering unhelpful or rude staff members, especially concerning check-in procedures, reservation discrepancies, or attempts to resolve issues. There were instances of difficulty with early check-in requests being denied or reservations not being found upon arrival, leading to frustration. While housekeeping is generally praised for maintaining cleanliness, some guests reported isolated incidents of rooms not being thoroughly cleaned or staff entering rooms prematurely. Overall, while many staff members strive to provide excellent service, inconsistencies in front desk interactions and issue resolution were a recurring concern.

Additional Information
The hotel is currently undergoing an ongoing renovation, which is a significant aspect of the guest experience. While the remodeled rooms are highly praised, guests should be aware that certain areas, including the main entrance and common spaces, may still be under construction, potentially leading to temporary access points or construction debris. The hotel maintains a pet-friendly policy, which is appreciated by guests traveling with animals. However, there were reports of issues with payment processing, including instances of being charged twice or having large holds placed on debit cards, which caused financial inconvenience for some. Guests also noted specific room features like family suites with bunk beds. It is advisable to confirm the current status of renovations and any specific policies, such as early check-in policy or cancellation policy, directly with the hotel.