Izla Hotel

This hotel offers a serene and elegant escape, distinguished by its stunning ocean views and a tranquil, boutique atmosphere that promises relaxation. Its signature feature is the exceptional attentiveness of its staff, who consistently go above and beyond to ensure a memorable stay. The hotel is particularly well-suited for couples seeking a quiet getaway and families looking for a peaceful environment, as it generally avoids the party crowd. Guests frequently highlight the overall cleanliness and the comfortable accommodations. While many appreciate the convenience of the all-inclusive package, it is advisable to clarify its specific inclusions upon arrival, as some premium items may incur additional costs. To fully explore the island's attractions and dining options beyond the hotel, renting a golf cart is highly recommended.

Facilities & Amenities
The hotel provides a range of facilities designed for guest comfort and relaxation. Guests can enjoy a beautiful main pool area, often described as large and clean, perfect for unwinding by the ocean. A notable feature is the rooftop pool and bar, offering an adult-only escape with spectacular sunset views, though some guests have noted the water can be quite cool. While the hotel boasts a private beach, feedback is mixed; it is generally small and serene, but often affected by seaweed and a mucky bottom, making it less ideal for swimming compared to other island beaches. A fitness center is available, though some reviews suggest it could benefit from better maintenance. Wi-Fi connectivity is provided, but some guests experienced inconsistencies. A recurring point of feedback is the absence of mini-fridges in the rooms, which many guests found inconvenient for keeping beverages or snacks cold. Golf cart rentals are available on-site for exploring the island, and a spa offers various treatments.

Cleanliness & Room Comfort
Guests generally find the accommodations to be clean and comfortable. The spacious rooms are often praised for their size, comfortable layouts, and pleasant balconies, with many offering appealing views. Most guests report comfortable beds and good quality linens, contributing to a restful stay. The large bathrooms are also appreciated, providing ample space and good shower facilities. However, a significant number of guests have reported a persistent and strong smell of mold or mildew in their rooms, which some found to be a major health concern and led to requests for room changes. While the air conditioning generally functions well, some guests found it difficult to control, leading to rooms being either too cold or still feeling damp. Noise levels are typically low, contributing to a quiet atmosphere, but occasional disturbances from hallways or external music have been noted. Some guests also experienced issues with the consistent replenishment or quality of towels.

Dining & Food Quality
The hotel offers diverse dining options, with guest feedback varying on the overall experience. The breakfast buffet is generally well-regarded, providing a good selection of fresh items, including made-to-order omelets and fresh fruit, though some guests found the choices limited or repetitive for longer stays. For lunch and dinner, the hotel features two main restaurants, Izla Cafe and Numa, which often share a kitchen. The food quality is frequently described as good to delicious, with popular dishes including various tacos, quesadillas, and seafood pasta, presented with attention to detail. However, the variety of menu items can be limited, leading to repetition for guests staying for extended periods. A common point of contention is the all-inclusive package, which many guests feel is not truly comprehensive, as certain premium dishes and drinks incur additional charges. While the drinks are generally enjoyed, some guests noted they could be weak or made with syrups rather than fresh ingredients. Desserts are often highlighted as a positive aspect of the dining experience.

Location & Accessibility
The hotel is situated in a quiet location on the southern end of the island, offering a peaceful and serene environment away from the bustling main tourist areas. This tranquil setting is highly appreciated by guests seeking relaxation and a break from crowds. However, its distance from the island's main attractions means that reaching downtown and the popular Playa Norte requires transportation. Guests consistently mention the need to utilize a golf cart or taxi for getting around, with travel times typically ranging from 10 to 20 minutes. While golf carts can be rented directly from the hotel, some guests found these options to be on the more expensive side. The hotel does provide a small parking area for guests who choose to rent their own vehicles. This location is ideal for those who prioritize a calm retreat and do not mind relying on transport to explore the island's vibrant northern areas.

Staff & Service
The attentive staff consistently receives high praise, with many guests highlighting their friendly and helpful demeanor. Most guests report that the team goes above and beyond to ensure a pleasant stay, providing excellent pool service and restaurant service. The quick check-in process is often noted positively, and staff are generally accommodating with requests, including assistance with excursions and golf cart rentals. Housekeeping is typically efficient, maintaining clean rooms, though some guests experienced inconsistencies with towel replenishment. However, feedback on service is not uniformly positive; some guests reported instances of slow service, incorrect orders, or perceived pushiness regarding tips. There were also isolated reports of negative interactions during the check-in process, including disputes over room types, and some guests felt that service quality varied based on nationality. Despite these occasional issues, the overall sentiment points to a dedicated and professional team.

Additional Information
Guests considering this hotel should be aware of several important details to enhance their experience. While an all-inclusive package is offered, it often comes with limitations, as many premium food and drink items are not included and incur additional charges. A notable policy is the automatic gratuity of 15% added to all bills, which some guests found surprising. The hotel generally maintains a quiet atmosphere, with a lack of entertainment or organized activities, making it more suitable for those seeking a tranquil retreat rather than a lively resort experience. Some guests have reported issues during the check-out process, including disputes over charges or difficulties with extended check-out requests. The absence of mini-fridges in rooms is a frequent point of feedback, making it challenging to keep personal beverages or snacks cool. On a positive note, the hotel does offer yoga classes and has a spa for relaxation.