Imperial Plus | Urban Smart Hotel

This hotel stands out for its modern design and smart room technology, offering a contemporary and comfortable stay. Its signature feature is the rooftop bar, which provides a captivating atmosphere and stunning city views. The hotel's central location is consistently highlighted, making it an excellent choice for sightseers and leisure travelers eager to explore the city on foot. Business travelers also find it suitable due to its ergonomic workspaces and reliable Wi-Fi. For couples, the hotel offers a stylish and relaxing retreat, while its spacious rooms can accommodate families. To enhance your experience, consider requesting a room away from the main street to minimize potential noise, and be prepared for off-site parking, which incurs an additional cost.

Facilities & Amenities
The hotel features a popular rooftop bar, Eleagnos, which is frequently praised for its vibrant atmosphere, creative cocktails, and panoramic views of the city, making it an ideal spot to unwind. Guests appreciate the reliable and fast Wi-Fi throughout the property, which is particularly beneficial for those on business trips. The hotel incorporates advanced smart room technology, including automated lighting and temperature controls, and electronic blackout shades, enhancing guest comfort and convenience. While the elevators are generally functional, some guests noted they can be small, and one larger elevator does not reach the ground floor, which can be a minor inconvenience during peak times. The overall design emphasizes a modern aesthetic, though some common areas are noted as having limited space.

Cleanliness & Room Comfort
Guests consistently commend the hotel's cleanliness, noting that both the rooms and common areas are impeccably maintained. The rooms are generally described as spacious and well-appointed, providing ample space for movement, though a few guests found them to be on the smaller side with limited luggage storage. The comfortable beds and quality mattresses contribute to a restful night's sleep. While many reviews praise the effective soundproofing of the windows, particularly against street noise, some guests reported issues with noise from the rooftop bar on higher floors or occasional noise from other rooms. The modern bathrooms are appreciated for their design, but some guests noted that the shower design, often lacking a full curtain or having a small glass partition, can lead to the floor getting soaked. In-room amenities include an air conditioning system, USB chargers, and electronic blackout shades, though coffee pods and water bottles incur an additional charge. Some guests also noted that windows in the rooms do not open, limiting fresh air circulation.

Dining & Food Quality
The hotel's breakfast receives mixed but generally positive feedback. Most guests appreciate the breakfast variety, describing it as rich, abundant, and offering numerous options, including hot items, pastries, and local specialties. However, some found the selection to be average or not consistently fresh. The food quality is often praised as delicious, though a few guests found it underwhelming. A recurring point of contention is the coffee from the machine, which many guests describe as poor, with better quality barista coffee available at an extra cost. The breakfast area, located on the first floor, can become crowded during peak hours, and some guests suggested the need for more coffee machines to manage demand. The rooftop bar is primarily mentioned for drinks and atmosphere rather than dining.

Location & Accessibility
The hotel boasts a highly praised central location, placing guests at the heart of the city and within easy walking distance of numerous attractions. Guests can reach Aristotelous Square, the sea side, and the vibrant Ladadika area with its restaurants and nightlife in minutes. The hotel is also conveniently situated near public transportation, with a bus stop for airport and city routes directly outside and the new Metro station within close proximity. The main train station is also just a short walk away. However, parking is a significant challenge, as the hotel does not offer on-site facilities. Guests must use off-site parking garages, which are often expensive and located a few hundred meters away across busy streets, making luggage drop-off and car access inconvenient.

Staff & Service
The hotel's staff consistently receives high praise for their exceptional friendliness, helpfulness, and professionalism. Guests frequently highlight their cheerful demeanor and willingness to go above and beyond to assist with inquiries, provide local recommendations, and ensure a comfortable stay. The check-in process is generally described as quick and efficient. Staff members are noted for their attentiveness, from the reception team to housekeeping, ensuring rooms are well-maintained and guest needs are promptly addressed. Their commitment to providing excellent service contributes significantly to a positive overall experience, making guests feel welcome and valued throughout their stay.

Additional Information
The hotel is widely recognized for its smart hotel concept, featuring modern design and advanced technologies throughout the property and in the rooms, which many guests find impressive and convenient. It is often considered to offer good value for money, providing high-standard amenities and service at a reasonable price point. Guests should be aware of the hotel's no smoking policy within the rooms; smoking is permitted only on the rooftop garden balcony, which has limited hours, requiring smokers to go outside to the street during certain times. The hotel has undergone recent renovations, contributing to its fresh and contemporary feel. One specific detail noted by a guest is a toilet paper policy that requires disposal in a bin rather than flushing.