Wyndham Garden Playa del Carmen

This hotel is strategically located, making it an excellent base for tourists exploring the Riviera Maya and business travelers seeking convenience. Its signature feature is its proximity to key attractions and major roads, offering easy access to the area's highlights. Guests frequently commend the friendly staff and the comfortable beds, contributing to a pleasant stay. However, a recurring theme in reviews highlights the hotel's age and a noticeable need for maintenance, often accompanied by a distinct humidity smell. To enhance your experience, it is advisable to request a room away from high-traffic areas for a quieter stay and to manage expectations regarding the hotel's older aesthetic.

Facilities & Amenities
The hotel offers an outdoor pool which, while generally appreciated for its cleanliness and shaded areas, is often described as small. A significant advantage for guests is the availability of free, ample, and secure parking. However, the fitness center receives mixed reviews, with some guests noting a lack of air conditioning, insufficient equipment, and a need for better maintenance. Many guests express disappointment over the absence of basic in-room amenities such as a mini-fridge, hairdryer, iron, and safe box. While Wi-Fi is available, its reliability can be inconsistent, with some reporting strong signals and others experiencing poor connectivity in their rooms. Laundry facilities are available and considered a plus by some.

Cleanliness & Room Comfort
Feedback on room cleanliness and comfort is notably mixed. Most guests find the beds comfortable, but a significant number report issues with old, worn, or stained linens and towels, with some even mentioning holes. A major and frequently cited concern is the pervasive humidity or mold smell in rooms, often attributed to sealed windows that prevent natural ventilation. Rooms are consistently described as old and in need of maintenance, with visible signs of wear such as peeling paint, broken furniture, and rusty fixtures. Additionally, short shower curtains often lead to water leaking onto the bathroom floor, and noise from hallways can be a disturbance for some guests.

Dining & Food Quality
The breakfast buffet is a prominent feature, drawing varied feedback. Most guests appreciate the variety of Mexican options offered, including eggs, fruit, and chilaquiles, finding it sufficient to start their day. However, many note that the food quality can be inconsistent, sometimes being served cold or described as tasteless, and the menu repetitive over longer stays. There are frequent reports of items running out during peak hours, leading to crowded conditions and disorganized service in the dining area. Beyond breakfast, the hotel primarily offers limited dining options, with many guests noting the absence of a full-service restaurant or bar.

Location & Accessibility
The hotel's central location is a significant advantage, making it highly convenient for exploring Playa del Carmen and its surroundings. It is within walking distance of Fifth Avenue, various restaurants, and supermarkets, providing easy access to dining and shopping. The hotel serves as an excellent base for accessing theme parks and other tourist destinations, with free parking being a notable benefit for guests traveling with a vehicle. While generally well-situated, some guests note that the walk to the beach can be longer than anticipated, typically ranging from 10 to 20 minutes.

Staff & Service
The hotel's staff consistently receives high praise for being friendly, helpful, and attentive, particularly the front desk team who are often described as accommodating and eager to assist. However, experiences with the check-in process can be mixed, with some guests reporting delays or issues upon arrival. Housekeeping service also garners varied comments; while some find it efficient, others mention inconsistent towel replacement or a failure to replenish basic in-room amenities. Despite these occasional inconsistencies, the overall sentiment regarding staff interaction remains largely positive, highlighting their commitment to guest satisfaction.

Additional Information
A pervasive theme in guest feedback is the hotel's age and deteriorated condition, with many guests feeling that the online images do not accurately reflect the current state of the property. The recurring mold or humidity smell throughout the hotel and within rooms is a significant and frequently mentioned concern. Some guests have also reported issues with the cancellation policy, particularly when booking through third-party portals, and unexpected charges for local taxes without clear documentation. The hotel's general need for extensive renovation and maintenance is a consistent point of feedback.