Voco Paris - Porte De Clichy By Ihg

The hotel is consistently praised for its exceptional staff and outstanding breakfast, creating a memorable experience for many guests. Its convenient location near public transport makes it an excellent choice for sightseers and leisure travelers looking to explore Paris with ease. Business travelers also find the hotel suitable due to its proximity to a business district and well-maintained facilities. Families appreciate the spacious and clean rooms, along with the attentive service provided by the team. Couples can enjoy a comfortable and quiet retreat. To enhance your stay, guests recommend utilizing the nearby metro and bus stops for efficient city navigation, and for a quieter experience, consider requesting a room away from the main road.

Facilities & Amenities
The hotel boasts a modern and stylish design, contributing to a pleasant ambiance for guests. Many appreciate the convenience of free Wi-Fi and the presence of USB-C ports in rooms, catering to modern connectivity needs. For those traveling by car, secure underground parking facilities are available, including charging points, though a daily fee applies. While some guests noted the gym is small with limited equipment, it is still a valued amenity. The hotel also features a bar and restaurant, providing on-site dining and relaxation options. A thoughtful touch highlighted by guests is the provision of refillable filtered water, promoting sustainability. Additionally, the availability of ice machines and vending machines adds to guest convenience.

Cleanliness & Room Comfort
Guests consistently commend the cleanliness of the rooms, frequently describing them as super clean, spotless, well-maintained, impeccable, and sparkling clean. The comfortable beds and good linens are often highlighted, ensuring a restful night's sleep. Many rooms are noted for being spacious and remarkably quiet, thanks to effective soundproofing, even for those facing busy roads. The modern decor and good water pressure in the bathrooms contribute to a pleasant stay. Some rooms offer desirable features like balconies and bathtubs. However, a few guests reported small rooms or found the beds uncomfortable due to synthetic sheets. Isolated issues included a mouldy smell, clogged sinks, paint coming off, or TVs unmounted. Some also mentioned limited hanging space or a lack of certain amenities like bathrobes, slippers, kettles, or consistent coffee refills.

Dining & Food Quality
The breakfast experience is a significant highlight for many guests, consistently described as great, fantastic, delicious, and plentiful. It offers a wide variety of choices, including freshly baked croissants, pain au chocolat, and a selection of hot dishes. The omelette station, where a chef prepares eggs to order, is particularly popular and frequently praised. The coffee served is generally well-regarded. Beyond breakfast, the hotel's restaurant and bar also receive positive feedback for their good dinner menu, offering tasty food with exceptional flavor. However, some guests experienced chaotic breakfast periods, with occasional shortages of bread or milk, and coffee machines sometimes being out of order. While the quality is high, some found the breakfast to be overpriced if not included in their room rate.

Location & Accessibility
The hotel's location is widely praised as very good and convenient, particularly for its excellent public transport links. It is within walking distance of multiple metro stations (Lines 13 and 14) and the RER C train station, providing easy access to central Paris and major tourist attractions within a reasonable travel time. Guests appreciate being close to bus stops and the Paris ring road, which simplifies arrivals and departures. The immediate area is described as safe and suitable for a business district, with convenient access to local boulangeries, shops, and restaurants. Conversely, some guests found the immediate vicinity to be not very interesting or lively, with a few noting concerns about homelessness. While generally quiet, some rooms facing the busy road experienced traffic noise if windows were open.

Staff & Service
The staff consistently receives high praise for being exceptionally friendly, helpful, accommodating, attentive, professional, and welcoming. Guests frequently highlight the quick check-in process and the team's willingness to go above and beyond to assist with directions, calling taxis, and providing valuable guidance. The breakfast staff is often commended for their attentiveness and patience, particularly when assisting families. The presence of multilingual staff members is greatly appreciated by international visitors, enhancing their overall experience. Despite overwhelmingly positive feedback, a few guests reported instances of rude or slow service, particularly at the bar or during check-in. There were also some communication issues, such as a perceived lack of acknowledgment for elite member status or unaddressed requests for loyalty points.

Additional Information
Guests should be aware of the hotel's deposit policy, which can involve a substantial amount and may take several days to be refunded, causing frustration for some. While the hotel offers a Greener Stay program that promises loyalty points for opting out of housekeeping, some guests reported not receiving these points as expected. IHG elite members have mixed experiences regarding their status benefits, with some feeling that perks like upgrades or late check-out are not consistently honored, especially during peak occupancy. However, the hotel generally accommodates requests for early check-in and late check-out when feasible, which is a highly valued service. There were isolated but serious complaints regarding disputed unauthorized charges or smoking penalties applied to guest accounts.