Hotel Valentin Imperial Riviera Maya All Inclusive (Playa del Carmen, Mexico)

Hotel Valentin Imperial Riviera Maya All Inclusive (Playa del Carmen, Mexico)

About Valentin Imperial Riviera Maya All Inclusive

Located on the Riviera Maya in Mexico, the Valentin Imperial Riviera Maya All Inclusive offers luxurious accommodation for adults. The hotel has 540 air-conditioned suites in various categories, featuring sea, pool or garden views, private balconies/terraces, flat-screen TVs, minibars, tea/coffeemakers and en suite bathrooms with hydromassage tubs. 24-hour room service is offered. This adults-only, non-smoking hotel offers free Wi-Fi and free parking. There is a 24-hour reception, offering concierge, ATM/currency exchange, tourist information, laundry, dry-cleaning and ironing services. There are spa, sauna and solarium facilities and an outdoor pool. The hotel offers meeting/banquet facilities and evening entertainment. Complimentary breakfast is offered. The hotel has a wide variety of eating options, with something to suit every taste. Close to Valentina Imperial Maya is the secret beach (Playa del Secreto) on which the hotel is situated. Cancun International Airport is a twenty-fiveminute drive away.

Top amenities

  • WiFi in lobby

  • Free WiFi

  • Pool

  • Spa

  • Parking

  • Pets

  • A/C

  • Restaurant

  • Hotel bar

  • Gym


Carretera Federal 307 Chetumal Puerto Juarez KM 311 500 - Playa del Secreto, 77710, Playa del Carmen, Mexico

Rating overview

trivago Rating Index based on 4698  reviews from:
  • Agoda(8.9/10)
  • Location
    Excellent  9.1 / 10
  • Rooms
    Excellent  9.0 / 10
  • Service
    Excellent  9.1 / 10

Positive Reviews


Great staff

The staff members are gracious and hospitable, while remaining unobtrusive. They are well-trained hospitality professionals with a good customer service ethic, much appreciated by guests.


Awesome food choices

There are no less than six restaurants on the property, offering a wide choice of eating options, with something for every taste. Various international cuisines are offered. Opinion on the food varies - while some guests thoroughly enjoy it, others say it could improve.


Great facilities

The guests here appreciate the facilities offered, from the outdoor pool to the spa/sauna. There is a variety of free activities within the resort and there are some charged activities in nearby locations such as snorkelling on the Riviera Maya beaches. The spa and fitness center within the hotel here is also very much appreciated.

Negative Reviews


Seaweed, crowded pool

Unfortunately, seaweed has found its way into this gorgeous beach, making it difficult to have fun and spoiling the beach's natural beauty. In fairness, this is a problem in most of the Caribbean area and the hotel tries to get it cleaned as far as possible. Also, the pool area can become crowded, so it is necessary to come early to get a good place there.


Unpredictable Wi-Fi

Unfortunately, connectivity could be unpredictable owing to an intermittent Wi-Fi signal, which might not be a problem for those seeking solitude, but for those who need regular connectivity, it is definitely a big problem.


Dress code

The hotel has a strict dress code for the restaurants. One might like to dress down and relax on vacation, but it is necessary to dress up for dinner. Men in particular are advised to pack plenty of collared shirts because they will not be served if not wearing one. Also, be sure to pack some covered shoes for similar reasons.

All amenities

Wellness / Spa
  1. Beauty salon
  2. Steam room
  3. Massage
  4. Solarium
Hotel facilities
  1. Arcade/Video games
  2. Entrance Hall/lobby
  3. Express check-in
  4. Lift
  1. Wheelchair accessible
  2. Accessible parking
Room facilities
  1. Balcony (upon inquiry)
  2. Bathtub (upon inquiry)
  3. Shower
  4. Ironing board
Sports facilities
  1. Volleyball
  2. Bike rental
  3. Fitness
  4. Tennis court
Food and beverage
  1. All inclusive (upon inquiry)
Suitable for
  1. Adults only

Arrival / Departure

  1. Check in: 15:00
  2. Check out: 12:00


Carretera Federal 307 Chetumal Puerto Juarez KM 311 500 - Playa del Secreto , 77710 , Playa del Carmen , Mexico
Telephone: +52(984)2063660 | Fax: +52(984)2063661 | 

Cleanliness policies

  • New safety protocols
  • Regular disinfection
  • Safe distance

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