Tropical Inn

This hotel is particularly notable for its waterslides and pool area, which serve as a significant draw, especially for families and travelers seeking recreational amenities. While the hotel offers a convenient stopover for budget-conscious travelers, many guests frequently mention issues with room temperature control and a general sense of the property being dated or in need of renovation. Feedback on staff interactions is notably mixed, with some praising helpfulness while others report significant rudeness. The on-site restaurant, Smitty's, is consistently highlighted for its quality. To ensure a comfortable stay, guests might consider verifying the operational hours of the waterslides and being prepared for potential inconsistencies in room climate control.

Facilities & Amenities
The hotel's pool and waterslides are a major attraction, particularly for families, though guests frequently report limited operating hours for the slides, often due to staffing, and sometimes find the pool water to be cold. The hot tub is a common point of concern, often reported as being out of order or having excessive chlorine levels. While a sauna is mentioned, it is also frequently noted as being out of service. Guests appreciate the convenience of on-site parking, though some mention issues with snow clearance or limited plug-in spots. The elevator is described as small, and while Wi-Fi is available, its reliability is not consistently praised. Other amenities like vending machines and ice machines add to guest convenience.

Cleanliness & Room Comfort
Guest experiences regarding cleanliness and room comfort are varied. While some rooms are described as clean, many guests report issues such as musty smells, stained linens, mold around the bathtub, and dust. A significant number of reviews mention the presence of bugs, including bed bugs, in rooms. A recurring and major concern is the room temperature, with many guests finding rooms excessively hot due to a lack of effective air conditioning or proper ventilation, leading to muggy conditions. Bed comfort receives mixed feedback, with some finding them comfortable while others describe them as saggy or springy. Bathrooms are frequently criticized for being tiny, outdated, lacking exhaust fans, and having old or broken fixtures. Noise levels are also a common complaint, attributed to thin walls, hallway activity, and proximity to the pool area.

Dining & Food Quality
The hotel features an on-site restaurant, Smitty's, which is consistently praised for its food quality and convenient location within the hotel. Many guests highlight the breakfast options and overall dining experience at Smitty's as a positive aspect of their stay, often commending the service provided by the restaurant staff. In addition to the restaurant, there is also a bar or pub on the premises. While the convenience of having these dining options readily available is appreciated, some guests have noted occasional issues with slow service or specific order discrepancies within the restaurant, and some find the bar's atmosphere or staff less welcoming.

Location & Accessibility
The hotel's location is generally considered convenient, particularly for travelers needing a stopover, as it is easily accessible just off the highway. Guests appreciate the ease of finding the property and its proximity to the main road. Parking is available on-site, though some reviews mention the parking lot could benefit from repairs or better snow removal during winter months. While the hotel itself is seen as a practical choice for its location, some guests express concerns about the immediate surrounding area, describing it as "rough" or "sketchy," and noting the presence of individuals in the parking lot who may not be hotel guests.

Staff & Service
Feedback on staff and service is highly polarized. Many guests commend the friendly, helpful, and accommodating staff, particularly in the restaurant and some front desk interactions, highlighting their efforts to assist with requests. However, a significant number of reviews report experiences with rude, unprofessional, and unwelcoming front desk personnel, leading to frustration during check-in and when addressing concerns. Issues include unexpected damage deposits, refusal to honor pre-booked pet-friendly rooms, or denying check-in to local guests. Housekeeping service also receives mixed reviews, with some finding rooms well-maintained while others report missed cleaning or unresponsiveness to issues like room temperature or noise complaints.

Additional Information
Guests should be aware of the hotel's pet-friendly policy, though availability of specific pet rooms can be inconsistent upon arrival. A frequently mentioned point is the substantial damage deposit required at check-in, which some guests find unexpectedly high or processed as a charge rather than a hold. The limited waterslide hours are a common source of disappointment, as they are often shorter than expected and dependent on staff availability. Some guests have raised balcony security concerns due to the continuous balcony design. The hotel's credit card policy can be strict, sometimes requiring a physical card even for pre-paid bookings. There are recurring mentions of noise from hallways and the on-site bar, and the overall outdated decor of the property is a consistent theme.