Travelodge Suites by Wyndham New Glasgow

This hotel is widely appreciated for its cleanliness and the exceptionally friendly staff who consistently go above and beyond to assist guests. A signature feature that stands out is the convenient drive-up room access available on the ground floor, allowing guests to park directly outside their room door. Guests frequently highlight the comfortable rooms and the good breakfast as key positives, alongside the hotel's convenient location. This establishment is particularly well-suited for travelers seeking ease of access and a welcoming atmosphere, pet owners due to its accommodating policies, and families who benefit from the spacious accommodations. For a more peaceful stay, it is advisable to request a room on a higher floor, as some ground-floor rooms can experience more noise.

Facilities & Amenities
The hotel offers several practical amenities that enhance the guest experience. Many guests appreciate the convenience of onsite laundry facilities, which are noted as working very well. While there is no swimming pool, a small fitness center is available, though some guests found it basic in its offerings. Free Wi-Fi is provided, allowing guests to stay connected, although some reported that the internet speed was too slow for streaming or business meetings. The presence of ice machines and vending machines adds to the overall convenience, catering to immediate needs. Some rooms also feature patio doors for easy outdoor access.

Cleanliness & Room Comfort
Guests consistently praise the hotel's clean rooms, describing them as well-maintained and spotless. The comfortable beds are frequently mentioned, ensuring a restful night's sleep for most, though some found the mattresses too soft or the beds themselves a bit small. Many rooms are noted for being spacious, providing ample room to relax. In-room amenities such as a microwave, fridge, and coffee maker are appreciated for added convenience. The bathroom facilities are generally clean with good water pressure. However, noise can be a significant concern; guests occasionally report traffic noise from the nearby highway, loud AC unit noise, and disturbances from thin walls or hallway noise, particularly when sports teams are staying. Some isolated comments mentioned a stale smell in certain rooms or issues with pillows being uncomfortable.

Dining & Food Quality
The complimentary breakfast is a consistent highlight for many guests, often described as good, decent, or very good. The buffet breakfast typically offers a satisfying variety of options, including hot items like eggs and sausages, alongside pancakes, cereals, bagels, toast, fruit, and yogurt. Guests appreciate that the food is kept hot and is frequently refilled. While the overall breakfast experience is positive, some specific feedback noted that the coffee could be bitter or the orange juice watered down, and a few found the eggs to be of lower food quality. Despite these minor points, the breakfast is generally seen as a valuable inclusion that helps start the day.

Location & Accessibility
The hotel boasts a highly convenient location, making it an ideal stopover for travelers. It offers easy highway access, allowing for smooth transitions to and from the property. Guests appreciate its proximity to numerous restaurants and shopping options, including a nearby mall and a Walmart, many of which are within walking distance. The hotel's location is also convenient for those needing access to the local hospital. Parking is ample and readily available, with many guests particularly valuing the direct drive-up access to ground-floor rooms, which simplifies loading and unloading. While generally quiet, some guests noted occasional traffic noise due to the hotel's proximity to the main road.

Staff & Service
The hotel staff consistently receives high praise for their exceptional friendly staff and helpful staff. Guests frequently highlight their attentive service, describing them as welcoming, accommodating, and knowledgeable. The quick check-in process is often mentioned, contributing to a smooth arrival experience. Staff members are noted for going out of their way to assist guests with various requests, from providing extra amenities to resolving issues. While the vast majority of feedback on service is overwhelmingly positive, there was an isolated instance where a guest experienced a less accommodating interaction with a front desk clerk regarding a noise complaint, which was later resolved by a different staff member. Overall, the dedication to customer service is a recurring theme.

Additional Information
A significant and highly appreciated aspect of this hotel is its pet-friendly policy, with many guests commending the staff's kindness and accommodation towards their furry companions. This makes it a popular choice for pet owners traveling with animals. Guests should be aware that the property has undergone construction, specifically roofing work, which may temporarily impact parking availability or cause minor disruptions. Some reviews mentioned the absence of an EV charger, which could be a consideration for electric vehicle owners. The hotel also provides onsite laundry facilities, a practical amenity for longer stays or travelers needing to refresh their wardrobe.