TownePlace Suites by Marriott West Kelowna

This hotel offers a memorable stay, particularly noted for its spacious suites featuring well-equipped kitchenettes, providing a true home-away-from-home experience. Its signature feature, a fantastic indoor pool with a waterslide, makes it an exceptional choice for families seeking recreation and convenience. The property is also highly regarded for its modern design, consistent cleanliness, and the genuinely friendly and attentive service provided by its staff. With its comfortable accommodations and excellent amenities, it caters well to long-stay guests and business travelers needing functional workspaces, while couples can enjoy the beautiful lake and mountain views from higher floors. To maximize your comfort, consider requesting a room away from the city-facing side for a quieter experience, and be aware that pillows may vary in firmness.

Facilities & Amenities
Guests consistently praise the hotel's comprehensive facilities, which significantly enhance their stay. A major highlight is the indoor pool featuring a thrilling waterslide and a relaxing hot tub, providing excellent recreational options for all ages. The fitness center is well-equipped for those looking to maintain their routine. Most rooms come with a full kitchenette, including a refrigerator, microwave, two-burner stove, dishwasher, coffee maker, and toaster, along with essential utensils, allowing guests to prepare their own meals. Additional conveniences include a laundry room with coin-operated machines, a snack store in the lobby, and outdoor BBQ areas. While free Wi-Fi is available, some guests noted occasional difficulty connecting personal streaming devices to the in-room smart TVs.

Cleanliness & Room Comfort
The hotel receives widespread acclaim for its cleanliness and the overall comfort of its rooms. Guests frequently describe the accommodations as modern, spotless, and well-maintained, contributing to a pleasant stay. The spacious rooms are thoughtfully designed, often featuring a separate living area and a functional desk for work. Feedback on bed comfort is mixed; many find the beds very comfortable, ensuring a restful sleep, though some guests found them either too soft or too firm. Bathrooms are generally large and clean, with some suites offering both a shower and a tub, while others only have a shower. Noise levels can vary; most guests experience a quiet stay, but some report significant street noise from city-facing rooms, or disturbances from the air conditioning unit and occasional noise from other guests, particularly when large groups like sports teams are present.

Dining & Food Quality
The hotel's dining options, particularly the complimentary breakfast, are a significant draw for many guests. The breakfast is consistently praised for its wide variety and quality, often exceeding expectations for an included meal. Options typically include hot items like scrambled eggs, sausage, and waffles or pancakes from a machine, alongside cold cereals, oatmeal, yogurt, fresh fruit, and pastries. Guests appreciate the availability of coffee, tea, and juices. While the breakfast area can become quite busy, especially during peak times, staff are generally efficient in replenishing items. The on-site restaurant and bar also receive positive remarks for their selection of cocktails and food, offering convenient options for dinner, though some found specific menu items, like the charcuterie board, to be disappointing in value or quality.

Location & Accessibility
The hotel boasts a highly convenient and central location in West Kelowna, making it an excellent base for exploring the region. Guests appreciate its proximity to a variety of restaurants, shopping centers including large supermarkets, and numerous local wineries, many of which are within a short drive. The hotel is also situated near a golf course and offers easy access to the lake, providing scenic views from many rooms. Its position slightly set back from the main highway contributes to a quieter environment for many. A significant advantage highlighted by guests is the availability of free parking, with ample space for vehicles, including larger ones. While some rooms face busy roads, the overall accessibility to local attractions and amenities is a major positive.

Staff & Service
The staff at this hotel consistently receive glowing reviews for their exceptional service and welcoming demeanor. Guests frequently commend their friendliness, helpfulness, and professionalism from check-in to departure. Many highlight the staff's attentiveness to guest needs, including accommodating early check-ins, providing room upgrades, and promptly addressing any issues that arise. The check-in process is often described as smooth and efficient. Staff members are noted for going above and beyond, creating a positive and personalized experience for visitors. While the overall service is highly praised, some guests on extended stays noted inconsistencies with housekeeping frequency, occasionally requiring requests for fresh towels or room tidying. Despite this, the staff's commitment to guest satisfaction remains a recurring theme.

Additional Information
Guests should be aware of several important details that enhance or impact their stay. The hotel maintains a pet-friendly policy, accommodating furry companions, though pet-designated rooms are typically on specific floors, and some guests noted challenges finding suitable outdoor areas nearby. A recurring point of feedback concerns the HVAC system, which some guests found to be quite noisy, potentially affecting sleep quality. Additionally, the presence of hockey teams or other large groups can occasionally lead to increased noise levels and crowded common areas, particularly during breakfast. While the hotel offers electric vehicle charging stations, some guests found the cost to be unexpectedly high. These points, while minor for some, are worth noting for a fully informed experience.