TownePlace Suites by Marriott Syracuse Liverpool

This hotel offers a unique blend of comfort and practicality, with its spacious rooms featuring full kitchens that make it feel like a home away from home. This signature feature is particularly appealing for long-term travelers and families seeking convenience and the ability to prepare their own meals. While some guests have noted signs of wear and tear, the hotel generally maintains a clean and quiet environment. It is well-suited for travelers with pets due to its accommodating policy and ample green space. To enhance your stay, consider confirming the operational status of amenities like the pool or fire pit upon booking, as these can sometimes be unavailable, and be prepared for potential variations in housekeeping frequency.

Facilities & Amenities
The hotel provides a range of amenities designed for guest convenience and comfort. Many guests appreciate the indoor pool, which is often highlighted as a fun feature for families, though some have reported it being closed for maintenance or appearing murky. A fitness center is available, though some find its equipment selection limited. The presence of free laundry facilities is a significant advantage, especially for extended stays. Guests also value the free Wi-Fi and the availability of EV charging stations, including Tesla chargers, in the parking lot. Outdoor spaces like a grill area and fire pit are mentioned, but their functionality or availability can be inconsistent.

Cleanliness & Room Comfort
Room cleanliness receives mixed feedback; while some guests describe their rooms as clean and well-kept, others report issues such as stained mattresses, dirty floors, dusty surfaces, and even bugs. The beds are generally found to be comfortable by most, though a few guests found them too firm or the pillows too soft. Many rooms feature a full-sized refrigerator and kitchenette, which are highly appreciated, though some note missing kitchen utensils or non-functional appliances. Issues with bathroom cleanliness, including grime in showers and broken fixtures, are occasionally reported. Noise levels vary, with some rooms being quiet, while others experience disturbances from adjacent rooms or the floor above.

Dining & Food Quality
The hotel offers a complimentary breakfast that receives varied reviews. Many guests find the breakfast to be good, with a decent selection that includes options like omelets, sausages, and a waffle station. The coffee is often praised. However, some guests describe the breakfast as basic, sad, or with limited choices, occasionally noting that food can be cold or items run out. The breakfast area itself can feel tight and crowded, especially during busy periods. Overall, while not a standout feature for all, the breakfast generally provides a convenient and satisfactory start to the day for most visitors.

Location & Accessibility
The hotel boasts a convenient location that is easily accessible from major highways and close to various amenities. Guests appreciate its proximity to chain restaurants, grocery stores like Wegmans and Aldi, and other businesses, making it easy to find dining and shopping options. It is also noted as being a quick drive to the airport and downtown Syracuse. While the immediate area is described as a "commercial nowhere" by some, its accessibility to key attractions and essential services is a consistent positive. Parking is readily available and typically free, adding to the convenience for guests traveling by car.

Staff & Service
The staff generally receives high praise for their friendliness, helpfulness, and attentiveness. Many guests highlight positive interactions with the front desk staff, noting their willingness to assist with requests, accommodate early check-ins, and resolve issues. The check-in process is often described as smooth. Housekeeping service, however, is a point of frequent contention; many guests report that room cleaning is infrequent, often only occurring after several days or upon specific request, leading to a lack of fresh towels and trash removal. Despite this, the overall impression of staff is largely positive, with their customer service being a significant asset.

Additional Information
Guests should be aware that the hotel has a pet-friendly policy, which is appreciated by those traveling with animals, though some note challenges in finding suitable outdoor areas. There have been reports of unauthorized credit card charges and issues with reservation cancellations, particularly for non-elite members, indicating potential billing and booking discrepancies. Some reviews mention that the property is showing signs of wear and tear and could benefit from maintenance updates. Additionally, the hotel provides free coffee service and free laundry facilities, which are valued conveniences for guests during their stay.