About Timber Ridge Lodge & Waterpark
Located at Lake Geneva in Wisconsin, Timber Ridge Lodge & Waterpark is a 3-star resort for the whole family, featuring a year-round indoor water park.
All rooms are air conditioned and include climate control, kitchen with cookware, dishwasher, microwave, stovetop and refrigerator, separate seating area, fireplace, hairdryer, jetted bathtub, patio, tea and coffee making facilities. Wi-Fi, toiletries, bottled water, newspapers and local calls are all complimentary.
Amenities include 24-hour front desk , concierge service, business center, full-service spa, ski storage and free ski shuttle, water park, children’s pool, arcade/game room, wedding service and on-site shopping.
The two on-site restaurants, Hungry Moose Food Court and Smokey Bar-B-Que House, are open for breakfast, lunch and dinner.
Timber Ridge Lodge & Waterpark includes on-site activities such as golfing, yoga and pilates classes, hiking, kayaking and skiing. Chicago is less than 2-hours drive away.
Well equipped lodgings
The guest rooms are spacious, well presented and kept clean by daily housekeeping. The beds are comfortable and afford a good nights' sleep. Guests wishing to self cater will be pleased with the fully equipped kitchen which is stocked with cookware. The fireplace and spa tub are also welcome luxuries.
Family oriented with fun activities
The waterpark has a range of slides and activities that are a great adventure for the kids. Lake Geneva is a 5-minute drive away where you can swim and rent boats. Other activities include on-site horseback riding, skiing kayaking and ski lessons.
The staff are friendly, caring and service-oriented, seeking to ensure that you have a comfortable, relaxed and fun-filled stay.
Family-friendly means noisy at times
The resort area can be very noisy and crowded particularly during busy periods, according to guest reviews. Groups of children and young people in particular can be noisy and their movements and conversations loud, the sound of which can be audibly heard between the guest rooms. Some guests reported that they did not sleep very soundly during their stay.
Worn out premises
Some guests had the impression that the resort is run down and in need of updating, as well as raising their standards of cleanliness. The public areas, including the swimming pool area, were not always regularly cleaned resulting in messy surrounds and dirty facilities. Carpet in the rooms and hallways are also stained and in need of a good clean, according to some guests.
Slow reaction to negative reports
Some guests felt that some staff were indifferent to their needs, as they seemed unconcerned when reports were made about the low standard of cleanliness.