The service staff at the hotel are very well trained and considerate. A good number of guests were especially pleased with the reception staff and found their warmth, calm nature and speed in handling complaints and requests extremely praiseworthy.
Clean, modern and comfortable apartments
The apartments are extremely well maintained and spacious. The rooms are very clean and the beds are lavish and very comfy. Majority of guests felt that the kitchen was well equipped with facilities and sizeable enough to make self-catering during your stay a rather pleasant experience.
Excellent location close to many amenities
The hotel is located just a short walking distance from downtown Ottawa. It's proximity to the city centre makes travelling easy and guests can find plenty of restaurants and bars in the area. There are a number of supermarkets in the area and this makes shopping quite convenient.
Breakfast buffet is poorly maintained
Some guests have complained that the breakfast spread was a little bit unsatisfactory with a few of the restaurant staff behaving in an uninterested manner and the hot menu being lukewarm at best. Some thought that it was also quite expensive to their liking.
Lack of enough parking inconvenienced guests
A few guests complained about the inadequate number of parking spots near the hotel. The parking situation was terrible particularly during the weekend with the influx of locals to the area. A number of guests felt that it was a bit pricey as they had to pay extra money for parking.
The hotel's wireless internet connection is slow
A considerable amount of guests thought the Wi-Fi connection provided by the hotel was too slow for their liking. One had to enter the password ever so often and the signal was constantly dropping.
Wellness / Spa
Indoor swimming pool
Computer with Internet
Towels at the pool
WiFi in public areas
Free WiFi in public areas
Late check out
Hand sanitizer provided
New safety protocols
Bathtub (upon inquiry)
Free WiFi (rooms)
Kids stay for free
Theme / Type
Arrival / Departure
Check in: 15:00
Check out: 12:00
123 Metcalfe Street , K1P 5L9 , Ottawa , Canada Telephone: +1(844)8716555 | Fax: +1(613)2317555 | Official Homepage