Super 8 by Wyndham Liverpool/Clay/Syracuse Area

The hotel primarily serves as a budget-friendly option for travelers in transit or those seeking a quick stopover, often chosen for its convenient location near major routes. While some guests find it suitable for a brief stay, many report significant discrepancies between advertised features and actual experience, particularly regarding cleanliness and the quality of amenities. The property appears to be undergoing some updates, though these are often superficial and do not consistently address underlying issues. It is best suited for individuals or couples who prioritize affordability and proximity to local attractions over comprehensive hotel services and comfort. To enhance your stay, guests are strongly advised to manage their expectations regarding the advertised breakfast, as it is often minimal, and consider bringing their own essential toiletries and cleaning supplies due to reported inconsistencies in room provisions. Additionally, confirming reservation details directly with the hotel is recommended to avoid unexpected cancellations or charges.

Facilities & Amenities
Guest feedback on the hotel's facilities and amenities is largely mixed, with many reporting significant shortcomings. While some rooms are equipped with a mini-fridge, microwave, and a coffee maker, their condition and functionality are inconsistent, with some units appearing old or damaged. The television service is frequently criticized, with many guests experiencing non-working sets, limited cable options, or reliance on patchy Wi-Fi for streaming, which itself is often unreliable or disconnected. There is no elevator access to upper floors, which can be a significant inconvenience for guests with mobility challenges or heavy luggage. Some reviews mention the presence of ice machines and vending machines, but overall, the available amenities often fall short of guest expectations, contributing to a less comfortable stay.

Cleanliness & Room Comfort
The hotel faces widespread criticism regarding cleanliness and room comfort. Many guests reported finding rooms with unpleasant odors, including stale cigarette smoke, mustiness, or general staleness, requiring them to purchase air fresheners. Instances of visible dirt, such as unvacuumed floors, hair in bathtubs, dirty sinks, and even signs of neglect like stained surfaces and tattered furniture, are frequently mentioned. The beds are a common source of complaint, described as hard, lumpy, or featuring old spring mattresses that cause discomfort and restless sleep. Noise is a significant issue, with thin walls allowing loud noises from neighboring rooms, hallways, and even outside machinery to disrupt sleep. Furthermore, rooms often show signs of disrepair, including broken door handles, cracked windows, non-working outlets, and missing shower curtains, impacting the overall comfort and functionality of the space.

Dining & Food Quality
The hotel's advertised breakfast is a major point of contention among guests, consistently described as "non-existent," a "scam," or a "joke." What is provided is typically very limited, often consisting only of coffee (sometimes cold or unavailable), juice (often diluted, empty, or without proper covers), and a small selection of pre-packaged pastries like honey buns, donuts, or bagels. Guests frequently express disappointment over the lack of variety, absence of hot food options, fresh fruit, or even basic dairy products like milk or cream for coffee. Many feel that the hotel should not advertise breakfast at all given the meager offerings, leading to a sense of being misled and often prompting guests to seek breakfast elsewhere.

Location & Accessibility
The hotel's location is generally considered convenient for travelers due to its proximity to major roads and local points of interest, including shopping centers and various dining establishments. Guests appreciate the ease of access to the highway, making it a suitable stopover point for longer journeys. There is ample parking available on-site, which is a positive aspect for those traveling by car, offering peace of mind. While the immediate surroundings provide practical amenities like gas stations and grocery stores, some guests have noted concerns about noise levels depending on the room's proximity to the lobby, entrances, or nearby commercial activities, which can occasionally impact the tranquility of the stay. Overall, the hotel's accessibility and surrounding conveniences are among its more favorable attributes, making it a practical choice for those exploring the area.

Staff & Service
Feedback regarding the staff and service is notably inconsistent. While some guests commend the friendly staff and helpfulness during specific interactions, many others report significant challenges. Issues include staff being absent from the front desk for extended periods, leading to long waits for check-in or assistance. Communication can be difficult due to language barriers, and some guests found staff to be unhelpful or unresponsive to complaints about room issues. The housekeeping service is frequently criticized, with many guests reporting no daily room cleaning or linen changes, even for extended stays, requiring them to request fresh towels or take out their own trash. The overall impression of service often points to understaffing and a lack of consistent professional training, impacting the guest experience negatively.

Additional Information
Several important details emerge from guest reviews that do not fit into other categories. The hotel has a pet-friendly policy, though guests report a higher-than-average nightly fee for pets, and rooms may have carpets, which could be an issue for guests with allergies. A recurring and significant concern is the hotel's security deposit policy, with numerous guests reporting substantial delays or outright failure to refund deposits, sometimes requiring persistent follow-up or escalation to third-party booking sites. Guests should also be aware that the hotel lacks an elevator, which can be problematic for those with heavy luggage or mobility issues. Furthermore, some guests noted that the hotel was undergoing renovations during their stay, which was often unannounced and contributed to messiness and noise in common areas.