Super 8 by Wyndham Innisfail

This hotel offers a comfortable and convenient stay, with its signature feature being the on-site Japanese restaurant and bar/lounge, providing guests with excellent dining and relaxation options without leaving the premises. It is particularly well-suited for road trippers and transit travelers seeking a comfortable overnight stop, as well as golfers attending local tournaments. Many guests appreciate the hotel's overall cleanliness, the friendly and accommodating staff, and the comfortable beds. For pet owners, the hotel is a viable option, though some considerations apply. To enhance your stay, it is advisable to check the room temperature upon arrival, as some rooms may be cold, and be aware that the complimentary breakfast is quite basic.

Facilities & Amenities
The hotel provides a range of amenities designed for guest convenience and comfort. A notable feature is the on-site bar/lounge, often equipped with VLTs, offering a cozy atmosphere for unwinding. While some guests mention a mini gym or fitness center, the hotel does not feature a swimming pool or hot tub. Free Wi-Fi is available and generally reliable, ensuring guests can stay connected. Some rooms include a kitchenette, though guests note a lack of utensils or cookware. A significant point for guests with mobility concerns is the absence of an elevator to access upper floors. Ample parking is available, with the added benefit of vehicle plug-ins, which is particularly appreciated during colder months.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is mixed, though many describe rooms as clean and tidy. Some reviews, however, highlight issues such as filthy carpets, dirt and buildup in vents, stains on walls or in bathrooms, and signs of mold or leaks. The beds are frequently praised for being comfortable, ensuring a restful sleep, though a few guests noted that some queen-listed beds felt more like doubles. Room amenities like fridges sometimes fail to keep food chilled, and coffee makers occasionally do not work. Towels and pillows are sometimes described as worn or flat. Noise can be an issue, with some guests reporting conversations and noise from adjacent rooms or street noise through venting systems, and others mentioning a constant hum from a power transformer. Heating can also be a concern, with rooms often being cold upon arrival.

Dining & Food Quality
The hotel offers a continental breakfast that is consistently described as basic or minimal. Options typically include toast, bagels, cereal, oatmeal, yogurt, muffins, along with coffee, tea, and juice. Many guests express a desire for more substantial options, such as hot food like eggs or bacon, fresh fruit, or additional protein options. The breakfast service typically concludes early, around 9:00 AM. A major highlight for many guests is the on-site Japanese restaurant, frequently praised for its good food quality and authentic cuisine, making it a convenient and enjoyable dining choice. The hotel also features a bar or lounge where guests can relax and enjoy beverages.

Location & Accessibility
The hotel's convenient location is a significant advantage for many travelers. It offers easy access to Highway 2, making it an ideal stop for those on road trips. Guests appreciate its central location within the town, placing it within walking distance to various restaurants and close to essential stores such as grocery outlets, dollar stores, and coffee shops. Its proximity to a golf course is also a plus for those visiting for sporting events. The hotel provides ample parking for vehicles, including the convenience of vehicle plug-ins. While generally considered safe, a few isolated incidents, such as a car being rummaged through in the parking lot, have been reported, leading some guests to question the overall safety of the immediate area.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, helpfulness, and accommodating nature. Many guests highlight the attentive service provided, with staff going out of their way to assist with requests, such as late check-outs or retrieving forgotten items. The check-in process is generally described as smooth and efficient. However, there are recurring reports of negative interactions with some front desk staff, particularly concerning double charging for rooms or disputes over pet fees, which have led to frustration and bank disputes for some guests. While many commend the housekeeping for maintaining clean rooms, some reviews mention instances where rooms were not cleaned as requested or were found to be inadequately serviced.

Additional Information
A notable recurring issue for some guests is double charging for rooms, where the hotel charges a credit card directly despite prior payment through booking sites, leading to disputes that require bank intervention. The hotel operates a pet-friendly policy, though some guests have experienced confusion or issues regarding associated fees or room assignments for their pets. While the hotel is designated as non-smoking, some guests have reported a lingering smell of cigarette smoke in rooms or hallways. The availability of a Jacuzzi suite is a unique feature appreciated by those seeking an enhanced stay. It is important to note that there is no elevator for guests staying on upper floors, which can be a challenge for those with heavy luggage or mobility issues.