Super 8 by Wyndham Ajax/Toronto On

The hotel offers a convenient base for travelers, particularly those utilizing public transit due to its direct proximity to the GO train station, making it an appealing choice for budget-conscious travelers and those attending events in nearby cities. While some guests found the accommodations to be a good value, many reviews highlight significant inconsistencies in cleanliness and overall maintenance. The property's general condition and pervasive strong odors were frequently noted, impacting the guest experience. For families and hockey tournament attendees seeking an affordable stay, the location proves beneficial. To ensure a more comfortable visit, guests are advised to verify their room's condition upon arrival and carefully review all charges and deposit policies.

Facilities & Amenities
The hotel provides several facilities for guest convenience, including free Wi-Fi and free parking. Guests can also access a pool and a fitness center, though the pool is often utilized for swimming lessons, limiting recreational space, and some guests reported issues with chlorine levels or towel availability. The elevator is a frequent point of concern, described by many as old, slow, noisy, or intermittently out of service, posing challenges for guests with luggage or mobility needs. Rooms are generally equipped with a fridge and microwave, which are appreciated amenities. However, some guests noted issues with HVAC units being loud or ineffective, and TVs sometimes did not function properly, impacting in-room comfort and entertainment.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is notably mixed, with many guests expressing significant concerns. While some found their rooms to be clean and beds comfortable, a substantial number reported issues such as stained sheets and towels, pervasive mold in bathrooms and showers, and peeling paint or worn furniture. Unpleasant odors, including marijuana and cigarette smoke, were frequently detected in hallways and sometimes in rooms, despite a non-smoking policy. Guests also mentioned broken doors, leaking showers, and noisy rooms due to thin walls or rattling HVAC units, which disturbed their sleep. Some isolated reports of bugs further impacted the perception of hygiene and comfort.

Dining & Food Quality
The hotel offers a free breakfast, which is a consistent and often positively reviewed amenity. Many guests appreciated the breakfast variety, noting options such as hard-boiled eggs, waffles, cereal, various breads and bagels, pastries, yogurt, and fruit like apples and bananas. The food quality was generally described as fresh and well-stocked. However, some guests found the coffee to be cold or of poor quality, and the juice sometimes tasted watered down. While the breakfast provides a convenient start to the day, some guests felt the overall selection could be improved, particularly for those with specific dietary preferences, and noted staff hovering in the dining area.

Location & Accessibility
The hotel's central location is a significant advantage, offering easy access to the GO train station, which is particularly beneficial for guests traveling to Toronto or other nearby areas. It is also conveniently situated near the 401 highway, facilitating travel by car. Guests appreciate the proximity to various restaurants and shops, providing dining and retail options within walking distance or a short drive. The hotel's location is also favorable for those visiting the Pickering Casino. While the immediate surroundings are generally considered convenient, some guests expressed minor concerns about the general atmosphere in the area, though the hotel itself is seen as accessible. Free parking is available on-site.

Staff & Service
Guest experiences with staff and service vary considerably. Some guests praised the friendly staff, highlighting their helpfulness, professionalism, and accommodating nature, noting instances of quick check-in and staff going "above and beyond" to assist. However, a notable number of reviews describe rude staff, unprofessional behavior, and a general sense of indifference from the front desk. Guests reported long waits for assistance, issues with deposit policies (including unreturned funds or unexpected charges), and refusal of refunds even when significant room issues were present. Instances of accusations and a lack of communication regarding hotel amenities or room problems also contributed to negative service perceptions.

Additional Information
Guests should be aware of the hotel's deposit policy, which has been a source of frustration for many, with reports of high amounts charged and difficulties in receiving refunds. While the hotel maintains a no smoking policy, numerous reviews indicate that this rule is frequently violated, leading to pervasive smoke odors. The property appears to accommodate long-term stays or temporary housing, which can result in a diverse guest demographic and sometimes contribute to noise levels or a different atmosphere than a typical short-term hotel. Some guests also noted issues with room keys frequently deactivating, requiring multiple trips to the front desk.