St Andrews Inn & Suites

This hotel offers a memorable stay, primarily distinguished by its signature feature: every room boasts a balcony with water views, providing guests with stunning vistas of the bay, harbor, and captivating tidal changes. Guests consistently highlight the spacious rooms, comfortable beds, and the exceptionally friendly staff as key aspects of their experience. Its excellent location in the heart of town makes it an ideal choice for sightseers eager to explore local attractions on foot. Couples find the waterfront setting perfect for romantic getaways, while families appreciate the roomy accommodations and convenient access to the town's offerings. For pet owners, the hotel is a welcoming option. To enhance your stay, consider that while all rooms offer views, requesting a higher floor might provide an even more expansive perspective, and be mindful that parking can be limited on-site.

Facilities & Amenities
The hotel provides a range of amenities, though some receive mixed feedback. A notable feature is the indoor pool, which offers water views; however, many guests report it is not heated and appears dated with peeling paint, leading some to describe it as uninviting or unusable. Despite this, some families still find it enjoyable. Wi-Fi is available, though a few guests experienced inconsistent signal strength. A significant point for guests to note is the absence of an elevator, meaning luggage must be carried up steep, narrow stairs, though staff are often available to assist. Some suites are equipped with a full kitchen, including an oven, stove, microwave, and refrigerator, providing convenience for longer stays. All rooms feature a balcony or patio, often furnished with chairs, allowing guests to enjoy the views. While air conditioning is present, some units are noted for being noisy or having temperature control issues. Guests also mention that room lighting can be dim and that there are often insufficient electrical outlets for modern devices.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is varied. Most guests find their rooms to be clean and spacious, often highlighting the comfortable beds and high-quality linens that contribute to a restful sleep. However, a recurring theme is that the rooms are generally dated and in need of renovation, with many describing the furniture as old or tired, and some noting issues like worn carpets or broken fixtures. The bathrooms are a frequent point of concern, consistently described as very small and cramped, with some having the sink outside the main bathroom area and others noting low toilets or a lack of grab bars. Noise levels are mixed; while some guests experience a quiet stay, others report disturbances from neighboring rooms, hallway activity, or early morning construction noise. Some reviews also mention an unpleasant musty smell or a general "closed-up" odor in certain rooms. Despite these issues, in-room amenities like a refrigerator and coffee maker are appreciated.

Dining & Food Quality
The hotel's dining offerings are quite minimal, primarily focusing on a basic morning service. Most guests find the complimentary breakfast to be very limited, typically consisting of coffee, yogurt, and donuts. While some appreciate this simple start to the day, many express a desire for more variety, such as fresh fruit, pastries, or juice, to constitute a more substantial continental offering. There is no on-site restaurant or room service available for other meals, which means guests need to venture out for lunch and dinner. Fortunately, the hotel's central location makes it easy to access numerous local eateries and cafes within walking distance, providing ample dining options for those seeking a heartier meal beyond the provided breakfast items.

Location & Accessibility
The hotel's central location is consistently highlighted as one of its strongest assets, placing guests directly on the waterfront and in the heart of the town. This prime position allows for easy walking distance to a wide array of shops, restaurants, pubs, and other local attractions, including the pier and whale-watching tours. Guests particularly enjoy the direct access to the water, with many rooms offering stunning views of the bay and the dramatic tidal changes. While the convenience of being able to explore the town on foot is a major draw, parking can be a challenge, with on-site spaces often described as limited or tight, sometimes requiring guests to utilize street parking. The lack of an elevator also impacts accessibility, especially for guests with mobility concerns or heavy luggage, as navigating the stairs can be difficult.

Staff & Service
The staff and service at the hotel consistently receive glowing reviews, standing out as a major highlight of many guests' stays. Reviewers frequently praise the team for being exceptionally friendly, helpful, and accommodating, creating a warm and welcoming atmosphere from arrival to departure. The check-in process is often described as quick and seamless, with staff providing useful information about the town and local recommendations. Guests appreciate the staff's attentiveness, whether it's offering luggage assistance due to the lack of an elevator, promptly addressing any room issues, or going the extra mile to ensure a comfortable experience. The overall impression is one of genuine hospitality, with many guests noting that the dedicated and service-oriented team significantly enhances their visit, making them eager to return.

Additional Information
The hotel is noted for its pet-friendly policy, welcoming guests traveling with their animals, though finding suitable outdoor areas for pets nearby can sometimes be a challenge. Guests should be aware that the property is undergoing a gradual process of renovation and upgrades, with some rooms already featuring newly refurbished elements, particularly in the bathrooms. This ongoing work aims to modernize the facilities while preserving the hotel's charm. While the hotel strives to provide a comfortable stay, some guests have noted that certain areas, such as the pool, are still awaiting their updates. The management's commitment to improving the guest experience through these renovations is a point of interest for returning visitors, indicating a forward-looking approach to guest satisfaction.