Sheraton Kauai Coconut Beach Resort

This resort is a memorable destination, distinguished by its beachfront location and a vibrant pool area that offers direct access to the ocean, providing guests with stunning sunrise views. It caters well to both families seeking a lively atmosphere with kid-friendly amenities and couples looking for a relaxing escape with romantic fire pits and ocean vistas. The hotel's central position also makes it an excellent base for explorers keen to discover the island. To enhance your stay, consider utilizing the free bikes for a scenic ride along the nearby path, and be aware of the resort fee and potential parking challenges during luau nights.

Facilities & Amenities
The resort offers a comprehensive range of amenities designed to cater to diverse guest preferences. The expansive pool area is a central hub, featuring multiple connected pools and a popular hot tub known for its strong jets. For indoor entertainment, guests can enjoy a well-equipped game room with pool tables, arcade games, and foosball. Outdoors, lawn games like cornhole and a volleyball court provide active fun. The availability of free cruiser bikes is a significant perk, allowing easy access to a scenic bike path. Direct beach access is provided, complete with lounge chairs, Adirondacks, and umbrellas for relaxation. Evening ambiance is enhanced by inviting fire pits. While Wi-Fi is available, some guests have reported it to be slow. A convenient laundry area and an on-site Starbucks are also appreciated.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is generally positive, with many noting that rooms are clean and appear newly renovated. However, some reviews mention signs of wear, such as frayed carpet, water damage in bathrooms, or scratched furniture. While most find the beds comfortable, a few guests have noted worn mattresses or flat pillows. Standard room amenities typically include a large TV, a small desk, a coffee maker, and a mini-fridge. Noise levels receive mixed comments; some rooms are quiet, but others experience disturbances from loud AC units, connecting doors, or activity from the pool area and luau events. Some guests have also reported issues with ants or cockroaches in their rooms. Balconies are frequently described as small, often barely accommodating two chairs, and some bathrooms are noted for their compact size or barn doors that compromise privacy.

Dining & Food Quality
The resort provides several dining options that generally receive positive feedback. The breakfast buffet at the main restaurant is often highlighted as very good, though some guests find it to be on the pricier side, and service can occasionally be slow. The poolside bar, known as Crooked Surf, is a popular spot for both food and drinks, with guests frequently praising the fish and chips, fish tacos, and poke bowls. The bar areas are lively, offering a good selection of cocktails and often featuring live music, with bartenders consistently commended for their attentive and friendly service. While the food quality is generally appreciated, some guests feel the overall menu variety is limited, particularly for dinner, and that prices are high for the value offered. Many guests enjoy the refreshing POG welcome juice or leis provided upon arrival.

Location & Accessibility
The resort's central location is a significant advantage, providing convenient access to explore both the north and south shores of the island. It is situated approximately 15 minutes from the airport, ensuring easy transfers. The hotel is a short drive from Kapaa town, which offers a variety of food trucks, local shops, and restaurants. Guests appreciate being within walking distance of a shopping center, the Coconut Marketplace, a Safeway, an ABC Store, and a Starbucks, making it easy to access essentials and dining alternatives. Although the hotel is beachfront, the beach itself is not suitable for swimming due to rough surf, rocks, or a reef, but it remains ideal for relaxing and enjoying the views. Free parking is available, which is a valued amenity, though the parking lot can become very crowded during luau nights, making it challenging to find a spot.

Staff & Service
The staff at this resort consistently receive overwhelmingly positive feedback, frequently described as friendly, helpful, attentive, professional, and accommodating, embodying a strong "Aloha spirit." The check-in and check-out processes are generally smooth, though some guests have experienced minor delays or issues with room readiness upon arrival. Housekeeping is often praised for its attentiveness and for keeping rooms clean, although a few guests reported missed service or slow responses to requests. The valet service is noted for its efficiency and friendliness. While most staff interactions are positive, some guests have found the front desk team to be less warm or enthusiastic compared to other departments. The bar staff consistently receives high praise for their attentiveness, friendliness, and excellent drink recommendations, significantly enhancing the guest experience.

Additional Information
Guests should be aware of a daily resort fee that covers amenities such as Wi-Fi, bike rentals, and beach chairs and umbrellas. Some visitors express frustration that this fee is not always clearly communicated upfront or that its value is not fully justified by the included amenities. The resort frequently hosts luau nights, which are a popular attraction but can lead to parking challenges and increased noise for rooms located near the event area. While the property has undergone renovations, with many rooms appearing newly renovated, some areas may still show signs of being dated. A recurring issue for some guests involves discrepancies between booked room types (e.g., king bed, ocean view) and the room assigned upon arrival, which can lead to significant disappointment. Some guests have also noted concerns regarding loud AC units and difficulty maintaining consistent room temperatures.