Hotel Seville NoMad - The Unbound Collection by Hyatt

The hotel offers a distinctive New York experience, characterized by its surprisingly spacious rooms for the city and a captivating retro New York vibe found throughout its lobby and common areas. Its prime location is a significant draw, placing guests within easy reach of major attractions and transit. Guests frequently highlight the comfortable beds and the generally friendly staff as key positives, contributing to a pleasant stay. The hotel also provides appreciated complimentary lobby amenities, such as evening wine and morning coffee. This establishment is particularly well-suited for families and friends seeking ample room, sightseers wanting convenient access to the city, and business travelers who appreciate comfortable working spaces. To ensure a smooth experience, guests are advised to confirm all potential fees, such as valet or facility charges, upon check-in, and consider bringing earplugs if sensitive to urban noise.

Facilities & Amenities
The hotel's common areas are frequently praised, with the lobby and bar area offering a welcoming and stylish atmosphere, sometimes enhanced by live music. Guests appreciate the convenience of free Wi-Fi throughout the property. While the fitness center is available, some guests note it is quite small and has limited equipment. The hotel provides thoughtful touches like ice machines and vending machines for guest convenience. Many reviews highlight the complimentary coffee and wine service offered in the lobby, which adds a unique and appreciated amenity to the stay. Additionally, umbrellas are provided in rooms, a practical detail for navigating the city. However, some guests express a desire for earlier coffee service or more consistent availability of pastries during the morning offerings.

Cleanliness & Room Comfort
Guest feedback on room condition and comfort is mixed but generally leans positive regarding key aspects. Many guests find the rooms clean and the beds comfortable, often noting high-quality linens and good water pressure in the showers. Some rooms are described as spacious, with automatic blackout shades and vanity kits adding to the comfort. However, a significant number of reviews mention that rooms can appear outdated, worn, or shabby, with some reporting issues like dirty carpets or drapes. Concerns about noise from outside traffic, hallways, or service areas are common, though some rooms are noted as quiet. Isolated incidents of gnats, cockroaches, or strange smells were reported. Sofa beds are frequently described as uncomfortable, and some bathrooms are criticized for being cramped, cold, or having clogged drains. Issues with AC/heating systems, including noise or inconsistent temperature control, also arise.

Dining & Food Quality
The hotel's dining options receive varied feedback, with the on-site restaurant often praised for its quality and atmosphere. The lobby bar is also a popular spot, contributing to the hotel's overall vibrant ambiance. A notable complimentary offering is the free coffee and wine available in the lobby, which many guests appreciate as a thoughtful touch. However, the breakfast service, when mentioned, receives mixed reviews, with some guests finding the quality lacking, citing lukewarm coffee or limited pastry options. A recurring point of contention is the absence of an in-room coffee/tea maker, which many guests miss, especially early risers. Additionally, the minibar items are consistently noted as being significantly overpriced, deterring guests from utilizing them.

Location & Accessibility
The hotel's central location is overwhelmingly cited as one of its strongest assets, making it an ideal base for exploring New York City. Guests appreciate its walkable proximity to numerous popular attractions, including the Empire State Building and Flatiron Building, as well as various shopping and dining options. The convenience of being close to the subway system, typically within a 4-10 minute walk, provides easy access to other parts of the city and beyond. Many guests highlight that the hotel is situated away from the overwhelming crowds of Times Square yet remains easily accessible to the theater district and downtown areas. The presence of a Whole Foods market nearby is also a noted convenience. However, parking is a significant concern for those arriving by car, as it is consistently described as very expensive, with some guests reporting undisclosed valet fees.

Staff & Service
Feedback on the hotel's staff and service is notably polarized. Many guests commend the team for being friendly, helpful, attentive, and professional, highlighting positive interactions with bell staff, porters, and security personnel. Some report a quick check-in process and appreciate the staff's willingness to accommodate requests. However, a significant number of reviews describe negative experiences, including slow check-in times, late room availability, and staff who were perceived as dismissive or rude. There are recurring complaints about erroneous charges, such as unexpected valet or smoking fees, and a general lack of communication regarding hotel policies and additional costs. Housekeeping receives mixed reviews, with some guests praising their service while others report issues like forgotten towels, unemptied trash, or failure to refill amenities. Room service is also noted for being inconsistent, with multiple requests often needed for simple items.

Additional Information
Guests should be aware of several important details that can impact their stay. The hotel charges a destination fee or facility fee per night, which some guests found to be undisclosed or unclear upon booking. A substantial security deposit is also required upon arrival, which can be a surprise for some. There are recurring reports of erroneous charges appearing on bills, including unexpected valet or smoking fees, necessitating careful review of the final statement. For those needing to check in early, an early check-in fee may apply, and there is also a charge for a rollaway bed. Guests have noted ongoing construction noise outside the hotel, which can be disruptive. The hotel features charming old style elevators, adding to its retro ambiance. Thoughtful amenities like complimentary filtered water and umbrellas are provided, enhancing guest convenience.