Seneca Niagara Resort & Casino

The hotel stands as a prominent landmark, offering a unique blend of a vibrant casino experience and convenient access to the majestic Niagara Falls. Its signature feature is the seamless integration of a large, modern casino with comfortable accommodations, making it an ideal destination for gamblers and sightseers alike. Guests frequently commend the overall cleanliness and the spacious, well-appointed rooms, often noting the luxurious feel compared to typical stays. While the hotel caters well to couples seeking a romantic getaway with stunning views, it also appeals to friends looking for an entertaining trip. Many appreciate the value for money, finding the luxurious experience surprisingly affordable. To enhance your stay, it is advisable to clarify all fees, especially the resort fee, at the time of booking, and be prepared for varied experiences with the front desk staff, as service quality can be inconsistent.

Facilities & Amenities
The hotel offers a range of facilities and amenities designed to enhance the guest experience. The expansive casino is a major draw, featuring a wide variety of modern slot machines and table games, and is generally described as clean and well-maintained, providing a lively atmosphere for entertainment. The pool area, often praised for being warm and clean, includes hot tubs and offers convenient adult-only hours for relaxation. However, some guests have expressed disappointment due to the pool and spa facilities being unexpectedly closed for maintenance during their visit. A fitness center is available, though it has also been noted as undergoing repairs at times. While free Wi-Fi is provided, some guests reported issues with empty or broken vending machines and a lack of readily available ice machines.

Cleanliness & Room Comfort
Guests generally find the rooms to be spacious and well-appointed with modern decor, contributing to a luxurious feel. The cleanliness of the rooms is frequently praised, though some guests reported issues such as dust, stains, or a lack of daily cleaning unless specifically requested, which could be inconvenient. Feedback on bed comfort is mixed, with some finding them comfortable for a restful sleep, while others described them as too soft, flat, or firm, with occasional reports of springs. Many rooms offer large windows with varying Niagara Falls views, though some views were obstructed by mist or overlooked parking lots. The spacious bathrooms with large showers are appreciated, and some rooms feature jacuzzi tubs, though a few guests noted these were sometimes broken or dirty. A significant recurring issue is the pervasive smoke smell throughout hallways and even in non-smoking rooms, which detracts from comfort. Water pressure in showers was also a minor concern for some.

Dining & Food Quality
The hotel provides a diverse selection of restaurants and dining options, catering to various tastes and budgets. While some guests enjoyed the food quality and atmosphere at specific venues like Koi and Three Sisters Cafe, others found the buffet to be a significant letdown, describing the food as bland, cold, or overpriced, with some even reporting food poisoning. The Western Door Steakhouse received mixed reviews regarding food quality, despite generally good service. Room service is available and often praised for its helpful staff and prompt delivery, though the menu can be limited with certain items unavailable. The bar areas offer drinks, but some guests found them expensive and service inconsistent, particularly for slot players. A common complaint is the early closing times for many dining facilities, which is unexpected for a casino resort.

Location & Accessibility
The hotel boasts an excellent central location, making it incredibly convenient for guests to explore the area. It is just a short 10 to 15-minute walk to Niagara Falls and other major attractions, allowing for easy sightseeing without the need for a car, especially during warmer months. While the hotel offers parking, feedback is mixed; some appreciate the complimentary valet parking as a significant bonus, while others found it expensive or a hassle, with no separate parking for hotel guests. A notable aspect of the hotel's layout is that access to many restaurants and the direct route to the falls often requires guests to pass through the casino area. This can be problematic for visitors under 21, as they are not permitted in the casino without an adult, necessitating longer detours.

Staff & Service
Guest experiences with staff and service are notably varied. While many reviews highlight the general friendly staff, professionalism, and helpfulness of employees across the hotel, particularly housekeeping, room service, and valet service, the front desk staff receives significantly mixed feedback. Some guests found the front desk to be fantastic, efficient, and welcoming, facilitating a quick check-in process. However, a substantial number of reviews describe front desk interactions as cold, rude, dismissive, or unhelpful, leading to long waits and frustration, especially when rooms were not ready on time or when requesting late check-out. Housekeeping is a recurring point of contention, as rooms are often not cleaned daily unless specifically requested, and even then, fresh towels and toiletries may require multiple calls.

Additional Information
Guests should be aware of the resort fee, which is a recurring point of concern due to its cost and the hotel's strict payment policies, including a refusal to accept cash for the fee, which caused significant inconvenience for some. A pervasive smoke smell from the casino often permeates public areas and even non-smoking rooms, indicating ventilation issues. The hotel has specific teenager access rules, prohibiting those under 21 from entering the casino area without an adult, which impacts their ability to access certain restaurants or routes to the falls. Guests also noted the absence of microwaves in rooms and that complimentary water bottles are not provided, with charges for in-room water. Some guests reported issues with casino host programs and promises of free rooms not being honored.