Residence Inn by Marriott Ottawa Airport

This hotel is highly regarded for its spacious suites equipped with full kitchens, providing a comfortable and convenient "home away from home" experience for guests. Its consistent cleanliness, comfortable accommodations, and the attentive service from the staff are frequently highlighted. The complimentary breakfast also stands out as a significant draw. This hotel is particularly well-suited for families seeking ample space and the ability to prepare meals, business travelers needing functional workspaces and extended stay amenities, and pet owners who appreciate the welcoming policy. To make the most of your stay, guests often recommend utilizing the well-appointed kitchenettes for cost savings and convenience, and inquiring about the status of ongoing renovations upon booking.

Facilities & Amenities
Guests consistently praise the convenience and utility of the well-equipped kitchenettes found in each suite. These include a full-size refrigerator, stove, microwave, dishwasher, and all necessary dinnerware and cookware, allowing guests to prepare their own meals and enjoy a home-like experience. The indoor heated pool is a popular feature, especially for families, though some guests note it can be deep or occasionally have issues with water clarity or strong chlorine smell. The fitness center is described as clean and well-equipped with modern, functional equipment. Free Wi-Fi is available, though a few guests reported occasional connectivity issues. Parking is generally ample and free, with both surface and covered options, though some find the spaces a bit small.

Cleanliness & Room Comfort
The hotel receives widespread acclaim for its exceptional cleanliness, with many guests describing rooms as spotless, fresh, and well-maintained. The spacious rooms and suites are a significant highlight, often compared to small apartments, providing ample space for relaxation and work. Comfortable beds and high-quality linens contribute to a restful night's sleep for most. While the main beds are praised, the sofa beds are frequently noted as being less comfortable. The bathrooms are generally clean, spacious, and offer good water pressure, though some elements might appear slightly dated. Noise levels are typically quiet, contributing to a peaceful stay, although some guests have experienced minor disturbances from adjoining rooms or renovation activities. In-room amenities like swiveling TVs, desks, and coffee makers are appreciated.

Dining & Food Quality
The complimentary breakfast is a major highlight for many guests, consistently described as delicious, excellent, and offering a great variety. The spread typically includes hot options such as eggs, waffles, and various meats like sausages or ham, along with cereals, baked goods, yogurt, and fresh fruit. Guests appreciate the availability of gluten-free and dairy-free options, catering to diverse dietary needs. The coffee is generally well-regarded and available throughout the day, which is a convenient perk. While the overall quality is high, some guests have noted that the hot food selection can be repetitive over longer stays, and a few found the eggs to be watery.

Location & Accessibility
The hotel boasts a convenient location that balances accessibility with a quieter environment. It is situated a short drive from the airport, making it suitable for travelers, yet it's not directly adjacent to the airport's immediate hustle. Guests appreciate its proximity to various shops, restaurants, and a pharmacy, many within walking distance. The hotel offers easy access to public transit, including the O-Train station and bus routes, facilitating travel to downtown Ottawa and various museums and attractions. Free parking is a significant advantage, providing ease for guests traveling by car and making it a practical base for exploring the city.

Staff & Service
The hotel's staff consistently receives high praise for their friendliness, helpfulness, and professionalism. Guests frequently highlight the courteous and attentive service provided by team members across all departments, from the front desk to the breakfast area and housekeeping. The check-in process is often described as quick and efficient, with staff accommodating requests like early check-ins. Housekeeping is noted for its thoroughness and responsiveness, ensuring rooms are clean and well-maintained throughout the stay. Overall, the staff's commitment to providing an excellent and welcoming experience is a recurring theme, making guests feel valued and at home.

Additional Information
Guests should be aware that the hotel has been undergoing renovations in common areas such as the lobby and covered parking, which some guests found to be an inconvenience due to noise or dust, and noted that this was not always disclosed prior to arrival. However, the rooms themselves are generally described as recently renovated and modern. The hotel maintains a pet-friendly policy, which is appreciated by animal owners, though some reviews mention an associated fee. A point of disappointment for some guests is the removal of the hot tub, which was previously advertised but is no longer available. The hotel offers self-serve laundry facilities, providing added convenience for longer stays.