Repotel Henri IV Québec

This hotel offers a practical and economical solution for travelers, particularly those seeking a convenient stopover with ample free parking. Its primary appeal lies in providing a clean and comfortable base, making it well-suited for transit travelers, budget-conscious individuals, and business travelers due to its accessibility. While many guests appreciate the value for money, some highlight the importance of managing expectations regarding amenities and service. To ensure a smoother stay, it is advisable to confirm the availability of specific in-room items upon arrival and be aware that the hotel does not offer on-site breakfast, though nearby options are plentiful. Additionally, guests should note that daily room cleaning is not standard for longer stays.

Facilities & Amenities
The hotel provides essential facilities for a comfortable stay, including free Wi-Fi, though some guests reported connectivity issues. A coffee machine is available in the lobby, offering complimentary hot beverages, but its quality and the availability of milk or cream can be inconsistent. A microwave is also located in the lobby for guest use, which is convenient, but its singular presence means guests must travel from their rooms to use it. While there is no swimming pool or fitness center, the hotel does offer an EV charging station, a welcome amenity for electric vehicle owners, though it is often occupied. In-room refrigerators are provided, though some have been noted as noisy or not initially turned on.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is mixed. Many guests found their rooms to be clean and well-maintained, with comfortable beds and clean linens contributing to a restful sleep. However, some reported issues such as stained sheets, hair in the bathroom or on towels, dusty floors, and unclean toilets. The air conditioning and heating units are frequently mentioned as being very noisy, often operating at maximum power with loud bangs, which can disrupt sleep. Soundproofing is a significant concern, with guests often hearing highway noise, neighbor conversations, showers, and furniture dragging from adjacent rooms. Bathrooms sometimes feature clogged sinks, leaking ceilings, poor ventilation, and unlabeled soap dispensers, with some guests noting a lack of standard toiletries like conditioner.

Dining & Food Quality
The hotel does not feature an on-site restaurant or provide breakfast service, which is a common point of feedback. However, its location offers easy access to various nearby dining options. Guests can find popular establishments like Tim Hortons within walking distance, along with other breakfast restaurants and general dining choices. While the hotel provides a coffee machine in the lobby, its quality has received mixed reviews, and it sometimes lacks milk or cream. For those seeking quick snacks or beverages, a gas station and other small stores are also conveniently located nearby, compensating for the absence of in-room dining facilities.

Location & Accessibility
The hotel boasts a highly convenient location for travelers, situated directly off a major highway, providing easy access for those arriving by car. This proximity also means it is relatively close to the airport, making it a practical choice for air travelers. Ample free parking is available on-site, which is a significant advantage for guests with vehicles. While not within walking distance of downtown or Old Quebec City, these popular tourist destinations are easily reachable by a short drive, typically around 20-30 minutes. The surrounding area offers a variety of restaurants, gas stations, and other essential services, ensuring guests have convenient options for meals and supplies.

Staff & Service
The staff at the hotel generally receives mixed reviews regarding their friendliness and helpfulness. Many guests commend the reception team for their welcoming demeanor and efficient check-in and check-out processes. However, a notable recurring issue is the hotel's policy of no daily room cleaning or housekeeping service for longer stays. Guests often report that towels are not changed, garbage bins are not emptied, and beds are not made unless specifically requested or picked up at the front desk. Some guests have also reported instances of unhelpful responses to complaints about room issues, unexpected security deposits, or difficulties resolving billing discrepancies, leading to frustration.

Additional Information
Guests should be aware that the hotel implements a security deposit, typically around $200, which some travelers found unexpected upon arrival, and the refund process can sometimes be slow. A key aspect of the hotel's operation is its limited daily room service, meaning guests are responsible for managing their own garbage and requesting fresh towels or other amenities directly from the front desk. The rooms do not include microwaves or kettles, requiring guests to use the communal lobby microwave. Furthermore, the hotel does not provide bottled water in the rooms, and some guests noted a general lack of smaller, individual toiletries. The hotel also operates on a pay-on-arrival system, which can complicate reservation modifications.