Red Hawk Resort & Casino

This hotel offers a memorable stay, distinguished by its expansive Apex family entertainment center which provides a unique blend of activities for all ages. Guests consistently highlight the spacious and clean rooms, the exceptional comfort of the beds, and the diverse and high-quality buffet dining options. The attentive and friendly staff also contributes significantly to a positive experience. This destination is particularly well-suited for families seeking a resort with extensive entertainment beyond just gaming, couples looking for a comprehensive getaway with varied dining and leisure, and gamblers who appreciate a full-service property. To enhance your visit, consider utilizing the complimentary valet service to avoid navigating the casino floor, and be aware of the smoking environment in certain common areas.

Facilities & Amenities
The hotel is well-regarded for its extensive Apex family entertainment center, which features multi-level go-karts, a large arcade, and bowling lanes, providing ample activities for children and adults alike. There is also a dedicated kids zone and daycare service, allowing parents to enjoy other amenities. The casino itself is vast, offering a wide array of slot machines and table games, with some guests appreciating the presence of non-smoking areas. The outdoor pool is noted for being clean, though some guests mention it is unheated, while the hot tub is a popular feature. Guests also appreciate the convenience of free soda and coffee stations located throughout the casino floor.

Cleanliness & Room Comfort
Guests frequently commend the hotel's clean rooms and overall pristine condition, noting the modern design and bright decor. The comfortable beds are a consistent highlight, often paired with heavy blankets and comfortable pillows for a restful sleep. Many rooms offer great views of the surrounding hills, enhancing the stay. The shower design is often praised for its convenience and spaciousness. While most rooms are described as quiet, some guests have noted occasional noise levels from neighbors. In-room amenities include coffee makers and complimentary water. However, some guests have experienced issues with TV functionality, including glitching or difficulty with casting.

Dining & Food Quality
The hotel offers a variety of dining options, with the buffet consistently receiving high praise for its variety, food quality, and themed nights like seafood night. The Pearl Asian restaurant garners mixed reviews, with some guests lauding its amazing cuisine and value, while others found the flavors lacking. Feedback on the Verona Cafe and other casual cafes is often negative, citing issues with service, food quality, and limited options. Breakfast experiences vary, from being described as good quality for a to-go option to being disappointing. Many guests appreciate the availability of complimentary beverages like soda and coffee throughout the property.

Location & Accessibility
The hotel's location is described as being tucked away in the hills, offering a scenic drive for those coming from further distances. A significant point of feedback revolves around casino access; guests often need to walk through the smokey casino floor to reach the hotel lobby from self-parking, which is a common complaint, especially for families. However, the valet parking service is widely praised for being complimentary, convenient, and efficient, helping guests avoid the smoky areas. The property is considered a self-contained destination, with most amenities accessible on-site.

Staff & Service
The hotel's staff consistently receives high marks for their friendliness, attentiveness, and helpful service. Guests frequently mention the quick check-in process and the staff's willingness to accommodate requests. The valet service is particularly highlighted for its efficiency and the pleasant demeanor of the attendants. While most interactions are positive, some guests have reported mixed experiences with security personnel, with some finding them overly strict or unhelpful, though others appreciate their presence in ensuring guest safety and controlling access to hotel floors.

Additional Information
The hotel is widely recognized as a family-friendly environment, offering numerous activities for children within the Apex complex. A recurring point of feedback is the no room service policy, which some guests find inconvenient, especially given the limited late-night dining options. Similarly, the absence of in-room microwaves is noted by several guests. Despite advertising, some guests were disappointed to find that the poker room availability was non-existent. Guests should also be aware of ATM fees for cash withdrawals and a late checkout fee if they wish to extend their stay. Some guests also expressed disappointment regarding the lack of anniversary recognition despite prior notification.