Radisson Blu Residences Al Hoceima

This hotel is ideally situated with a prime coastal location offering stunning sea views, making it a memorable choice for guests. Its spacious apartments and proximity to the beach are key features, appealing to families seeking comfortable accommodations and beach lovers looking for easy access to the shore. While many guests appreciate the tranquil atmosphere and the potential for a relaxing getaway, feedback on cleanliness and service is notably mixed. The hotel aims to provide a comfortable stay, and for those prioritizing location and spaciousness, it can be a good fit. To ensure a smooth experience, it is advisable to confirm room readiness and specific amenities upon arrival, as some services may not always meet expectations.

Facilities & Amenities
The hotel offers a range of residential units designed to accommodate families and groups, providing ample space. Guests have access to multiple swimming pools, though some have noted issues with their maintenance, including reports of hair in the water. While the apartments are generally well-equipped with a refrigerator, oven, and washing machine, many guests reported a significant lack of essential kitchen utensils and basic supplies like napkins. Wi-Fi connectivity was inconsistent for some, with reports of it not being available in rooms. The hotel also provides luggage storage and a spa, though the service at the spa has been described as uncooperative by some.

Cleanliness & Room Comfort
Feedback on room cleanliness and comfort is highly varied. While some guests found their apartments to be immaculate, modern, and spotless, many others reported significant issues, describing rooms as dirty, dusty, and poorly maintained, with crumbs, uncleaned sinks, and even trash found upon arrival. Some units were reported to have ants and insects. Guests noted a lack of basic amenities like towels and toilet paper in some rooms, and bathroom lighting was sometimes described as too dim. While comfortable beds are generally praised, noise from other residents or staff in the early morning was a concern for some, impacting the overall tranquility of the stay.

Dining & Food Quality
Guest experiences with dining and food quality are mixed. Some visitors praised the food at the hotel restaurant as "amazing" and "delicious." However, many others expressed disappointment, describing the dishes as tasteless or below standard, suggesting that even snack options might be preferable. For breakfast, several guests reported that it was not included as advertised or that the buffet was insufficient for the number of guests, leading to long lines and items not being replenished quickly enough. The hotel also features a bar, though specific feedback on its offerings was limited.

Location & Accessibility
The hotel boasts a central location that is highly praised by many guests, particularly for its proximity to the beach, which is typically a 5-10 minute walk away. This makes it convenient for those looking to enjoy the sea. The area around the hotel is described as quiet and peaceful, contributing to a relaxing atmosphere. While some reviews indicate that the hotel is near cafes and restaurants, others noted a lack of dining options directly nearby, suggesting that there was "nothing to eat near that resort." Parking is available on-site, adding to the convenience for guests traveling by car.

Staff & Service
The staff and service received highly contrasting feedback. Many guests commended the friendly, kind, and helpful staff, particularly at the reception and the cleaning team, highlighting their efforts to assist. However, a significant number of reviews describe the staff as rude, dismissive, unprofessional, and ineffective, particularly at the reception. The check-in process was a major point of frustration for many, with reported waiting times of three to four hours, and some guests even found other people in their assigned rooms. Housekeeping services were frequently described as nonexistent or inadequate, with rooms not being cleaned daily despite requests. The check-out process was also noted as being excessively long, sometimes taking over 45 minutes.

Additional Information
Guests should be aware that the hotel's reception desk is located quite far from the residential units, requiring a drive for any assistance, and access cards frequently deactivated, necessitating repeated trips to the main hotel. Some guests reported serious issues, including experiencing electric shocks in the bathroom. Despite these challenges, the security staff received positive mentions for their helpfulness and the overall sense of security within the property. The hotel also features an animation team that received praise for their efforts in providing entertainment. However, some guests found the staff at the spa to be uncooperative and rude, particularly if not addressed in French.