Queen's Landing

This hotel offers a memorable experience, distinguished by its old-world charm seamlessly blended with modern luxury and a steadfast commitment to exceptional service. Guests consistently praise its beautiful ambiance, immaculate cleanliness, and the peaceful, tranquil atmosphere that pervades the property. It is an ideal destination for couples seeking a romantic getaway or celebrating special occasions, and equally well-suited for business travelers organizing conferences or corporate events. Its prime location also makes it perfect for sightseers eager to explore the local area. To enhance your stay, many guests recommend considering a package that includes dining for added value, and be sure to take advantage of the convenient complimentary shuttle service for exploring nearby attractions and wineries.

Facilities & Amenities
The hotel provides a range of well-maintained facilities designed for relaxation and convenience. Guests frequently commend the inviting indoor pool, hot tub, and sauna, all noted for their cleanliness and warmth, though some families found the pool area busy. A fitness center is available, offering equipment for workouts. The hotel's library is a standout feature, described as gorgeous, quiet, and a perfect space for unwinding or informal gatherings. In-room amenities include a Nespresso machine for coffee lovers and soft robes for comfort. While free Wi-Fi is generally reliable, some guests experienced minor connectivity issues. Ample free parking is available on-site, and a highly praised shuttle service offers convenient transportation to downtown, wineries, and sister properties, including those with spa facilities.

Cleanliness & Room Comfort
Guests consistently highlight the immaculately clean condition of both the rooms and the hotel overall, ensuring a pleasant stay. The comfortable beds with high-quality linens contribute to a restful night's sleep for most. Rooms are generally described as spacious and well-appointed, often featuring a cozy fireplace and a Nespresso machine. The bathrooms are typically clean and of a good size, though some guests noted issues such as peeling paint, cracked grout, or slippery soap dispensers in the shower. While most rooms offer a quiet atmosphere, some guests experienced noise from heating systems, wind, or outdoor events. Mixed feedback was received regarding the firm pillows and the occasional sinking mattresses, with some guests wishing for softer or alternative pillow options.

Dining & Food Quality
The hotel receives widespread acclaim for its delicious food and outstanding breakfast offerings. The Tiara restaurant is frequently lauded as a top-rated fine dining experience, known for its beautifully prepared dishes and attentive service, making it a popular choice for special occasions. For a more casual setting, the Bacchus Lounge provides a good spot for drinks and small plates, with a popular weekly pasta special. Many guests recommend purchasing dinner packages for excellent value. While the breakfast buffet is generally well-regarded for its variety and quality, some guests found it to be average or noted that items could be cold or sparse at times, preferring the a la carte options. Room service is also available and praised for its promptness and quality.

Location & Accessibility
The hotel boasts a central location that is highly convenient for guests. It is situated just a short, easy walk to the downtown action, including Queen Street with its shops and restaurants, and the Shaw Festival Theatre. Its position overlooking the waterfront views of the river and marina adds to its appeal, providing a serene backdrop. While close to the bustling town, the hotel is set back enough to offer a quiet atmosphere free from street noise. The availability of free parking on-site is a significant advantage for those traveling by car. Additionally, the complimentary shuttle service provides excellent accessibility to local wineries and other points of interest, allowing guests to explore the region with ease.

Staff & Service
The hotel is widely celebrated for its exceptional staff, who are consistently described as friendly, attentive service providers, and highly professional. Guests frequently commend the seamless check-in process and the staff's willingness to go above and beyond to accommodate requests. The housekeeping team receives high praise for their meticulous attention to detail, daily service, and thoughtful touches like the nightly turndown service with a fresh rose. For corporate clients, the event planning team is highlighted for their professionalism, flexibility, and ability to ensure smooth and successful conferences. While the vast majority of interactions are positive, a few guests reported isolated instances of less welcoming or robotic demeanor from some front desk personnel and specific lounge staff.

Additional Information
This hotel is a highly sought-after wedding venue, with many couples praising its magical ambiance, seamless execution, and excellent catering. It also serves as a premier conference facility, consistently receiving accolades from event planners for its well-equipped spaces and the dedicated support from its event services team. As part of a larger portfolio, guests can access amenities at sister properties, such as spa services, via the complimentary shuttle. Thoughtful welcome amenities, including notes and complimentary beverages for special occasions, are frequently mentioned. While the hotel maintains a classic, vintage aesthetic, some guests suggest certain areas could benefit from updating. It is important to note the hotel's microwave policy, as in-room microwaves are not available, and guests must request assistance from the front desk for heating items.