Quality Inn Colchester - Burlington

The hotel's convenient location near the interstate and local colleges is a recurring theme, making it a potential option for travelers attending events or needing easy access to the area. However, the overwhelming sentiment from guests highlights significant issues with the hotel's overall condition and management. Many reviews describe a run-down appearance, non-functional amenities, and poor cleanliness as consistent problems. While some staff members are noted for their politeness, the hotel's state often overshadows any positive interactions. For families or couples seeking comfort and reliability, this hotel may not be a suitable choice. Guests are strongly advised to verify room conditions upon arrival and consider alternative accommodations, as many reported issues are persistent and unaddressed.

Facilities & Amenities
Many guests reported severe issues with the hotel's air conditioning and heating systems; units frequently failed to cool rooms, often blowing hot air, while others were stuck on high heat or provided no warmth at all. The elevator is a frequent source of concern, described as old, shaky, and unsafe, leading many guests to opt for the stairs. In-room amenities such as microwaves, refrigerators, safes, and televisions are often reported as broken, missing, or non-functional. The laundry facilities are noted as being in disrepair, with broken machines. Although a fitness center is advertised, guests consistently report that it does not exist or was removed during renovations, leading to disappointment. Wi-Fi is generally available, though some found it unreliable.

Cleanliness & Room Comfort
The hotel's cleanliness is a major and consistent concern for guests, with numerous reports of dirty floors, stained sheets, and even mold or insects like bed bugs and ants. Many guests found the overall condition of the rooms to be unkempt and unsanitary. Issues in the bathroom are frequently mentioned, including peeling paint in bathtubs, clogged sinks, and general disrepair. While some guests found the beds comfortable, many noted problems such as sagging mattresses or beds not fitting their frames, leading to uncomfortable sleep. Noise levels from other guests or loud air conditioning units are also mentioned as disruptive. Basic in-room amenities like towels, toilet paper, and toiletries are often reported as missing or insufficient, and coffee makers are sometimes broken or lack supplies.

Dining & Food Quality
The complimentary breakfast receives overwhelmingly negative feedback from guests. Most describe it as very basic, often consisting only of make-your-own waffles, dry cereal, and yogurt. Hot items like eggs and bacon are frequently reported as cold, burnt, or unappetizing, with limited options for dietary restrictions. The coffee is often described as watered down or unavailable, with only decaf options, and juice machines are sometimes broken or uncleaned. Other items like bread or muffins are reported as stale or moldy. Many guests chose to eat elsewhere due to the poor quality and limited selection, finding the breakfast offerings to be a significant disappointment.

Location & Accessibility
The hotel's location is one of its few consistently positive attributes, noted for its convenience to the interstate, local colleges like UVM, and nearby fast-food restaurants. Guests appreciate the easy access to the area, especially during events such as graduations. Parking is generally available and free, which is a plus for many travelers. However, some guests expressed concerns about the safety of the surrounding area, with reports of police presence. Despite these concerns, the hotel's proximity to key destinations remains a primary reason for guest stays, offering a practical base for those needing to be in the vicinity.

Staff & Service
Most guests acknowledge that the staff members they interacted with were generally friendly and polite, despite the numerous issues with the hotel itself. Some front desk staff were noted for being attentive and trying to be helpful, even when unable to resolve major problems like non-functioning air conditioning or dirty rooms. However, there are multiple reports of rude or dismissive management, particularly when guests tried to address significant issues or request refunds. The check-in process can be slow and disorganized, with instances of double-booked rooms or keys not working. While individual staff members often receive praise for their demeanor, the overall service experience is frequently hampered by the hotel's operational shortcomings.

Additional Information
Guests frequently encountered issues with the hotel's refund policy, finding it inflexible and difficult to obtain refunds even for uninhabitable rooms. There are reports of unexpected deposit charges or additional fees not clearly communicated at the time of booking. The hotel appears to be undergoing renovations or has ongoing maintenance issues, with guests mentioning construction dust, broken fixtures, and general disrepair throughout the property. Some guests noted a pet-friendly policy, though finding suitable areas for pets was sometimes challenging. There were also instances of fire alarms going off unexpectedly, causing disruption, and concerns about the security of exterior doors.