Hotel PUR, Quebec, a Tribute Portfolio Hotel

The hotel is widely praised for its exceptional concierge service, which stands out as a signature feature, providing invaluable local insights and personalized assistance to guests. Its modern and clean aesthetic, coupled with comfortable accommodations, makes it a suitable choice for a variety of travelers. Sightseers and couples appreciate its proximity to Old Quebec, while families benefit from its spacious rooms and recreational facilities. Business travelers find the hotel convenient for its amenities and location within the city. Additionally, the hotel is notably pet-friendly, accommodating guests traveling with their companions. To enhance your stay, guests recommend leveraging the concierge for tailored recommendations and being prepared for a walk or short ride to the historic Old Quebec area.

Facilities & Amenities
The hotel offers a range of facilities designed for guest comfort and recreation. Most guests appreciate the well-maintained indoor pool and gym, which are often described as clean and not overly crowded, making them suitable for both adults and children. The fitness center is equipped with various machines and weights, though some found the amenities limited. The lobby area provides a welcoming atmosphere with a pool table and a cozy fireplace, offering spaces for relaxation and socializing. Guests also value the convenience of free Wi-Fi throughout the property, ensuring connectivity. While some noted temporary closures or maintenance issues with certain facilities, the overall sentiment is positive regarding the available amenities.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean and spacious, often featuring a modern design and comfortable furnishings. The beds consistently receive high praise for their comfort, ensuring a restful night's sleep, complemented by high-quality linens. Many rooms offer superb views of the city or the nearby church, enhancing the overall experience. In-room amenities typically include a coffee maker (often Nespresso), a mini-bar, and quality toiletries. However, some guests noted minor issues such as noisy air conditioning units, occasional dust, or stained carpets. While most rooms are quiet, some guests experienced noise from hallways or outside, and a few reported issues with bathroom conditions, including slippery showers or water pressure inconsistencies.

Dining & Food Quality
The hotel's dining options receive mixed but generally positive feedback. The breakfast offered, whether complimentary or paid, is often described as minimal but adequate, typically including muffins, yogurt, fruit, and coffee. Some guests found the breakfast buffet to be expensive for the variety offered, while others appreciated the convenience and quality. The on-site restaurant, Table, is frequently highlighted for its good food quality and pleasant atmosphere, with specific mentions of delicious dishes like oysters and steak tartare. However, due to a temporary labor situation, the restaurant and room service were occasionally unavailable, leading to reduced dining options for some guests.

Location & Accessibility
The hotel boasts a central location in the Saint-Roch area, offering easy access to various shops, cafes, and restaurants right outside its doors. While it is not directly in Old Quebec, it is within walking distance, typically a 15 to 30-minute walk, though this often involves an uphill climb to reach the historic district. Public transportation, including bus stops, is conveniently located nearby, providing easy access to attractions and the train station. Parking is available in an interior garage, but it can be expensive and has height restrictions, leading some guests to use alternative paid parking across the street. Some guests noted the presence of a homeless population in the surrounding area, which occasionally impacted their perception of safety, particularly at night, though many reported no direct issues.

Staff & Service
The staff at the hotel consistently receives high praise for their friendliness, helpfulness, and professionalism. Guests frequently highlight the exceptional concierge service, with staff going above and beyond to provide personalized recommendations for sightseeing, dining, and transportation, significantly enhancing the guest experience. The check-in process is generally described as quick and efficient, with staff being accommodating to requests. While housekeeping services were temporarily impacted for some guests due to a labor situation, management made efforts to clean rooms between stays and provide necessary supplies. The valet service is also noted for its efficiency and courteousness, further contributing to a positive overall impression of the hotel's service.

Additional Information
Guests should be aware that the hotel has a pet-friendly policy, which is a significant advantage for those traveling with animals. During certain periods, the hotel experienced a labor situation that temporarily affected some services, such as daily housekeeping and the full operation of the restaurant and bar. In response, management provided complimentary breakfast items and made efforts to maintain cleanliness between stays. The hotel offers EV charging in its garage, though some guests noted the system could be improved for better accessibility. The presence of a pool table in the lobby and fruit-infused water are appreciated small touches. Some guests mentioned a destination fee or specific rewards program benefits that added value to their stay.