Prince of Wales

The hotel is a beautiful, character-filled property, often described as stunning and opulent, with meticulous Victorian design and magnificent artwork. Its central location makes it ideal for sightseers and couples seeking a romantic getaway, while the spacious rooms and convenient amenities also cater to families and business travelers. Guests consistently praise the hotel's welcoming atmosphere and attentive service. To enhance your stay, consider taking advantage of the complimentary shuttle service for winery visits and be sure to explore the hotel's unique dining experiences, such as the highly recommended High Tea.

Facilities & Amenities
The hotel offers a range of well-regarded facilities, including a lovely indoor pool and hot tub, which many guests find relaxing and immaculately clean. A spa is also available, providing various treatments like massages, though some guests have had mixed experiences with specific services like manicures. The presence of a fitness center is noted by several visitors. A significant highlight is the convenient shuttle service, particularly appreciated for transportation to local wineries and events. Guests also value the availability of free parking and EV chargers on the property. Rooms often feature a cozy fireplace, and amenities like robes, towels, linens, and a coffee maker are consistently praised for their quality and comfort.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean and comfortable, often highlighting the spaciousness and beautiful decoration that aligns with the hotel's vintage aesthetic. The beds are frequently described as very comfortable, contributing to a restful sleep. Many appreciate thoughtful touches like fresh fruit, water bottles, and a rose left on the pillow during turndown service. However, a notable number of reviews indicate that while the hotel maintains its charm, some rooms show signs of being tired or in need of maintenance. Issues mentioned include peeling wallpaper, chipped marble countertops, slow-draining sinks, loose fixtures, and occasional dusting oversights. Some guests also reported noise from HVAC systems or external ducts.

Dining & Food Quality
The hotel's dining options receive widespread acclaim, particularly the breakfast and High Tea service. Most guests describe the breakfast as excellent, with a good variety of options and high-quality food, including delicious omelettes. The Noble Restaurant is consistently praised for its fantastic dinner offerings, with guests highlighting the quality and generous portions of dishes like steak and lamb. The Churchill Lounge is a popular spot for cocktails, pub fare, and live music, with many enjoying its cozy atmosphere and well-prepared drinks and appetizers. While the High Tea is often described as a delightful and beautifully presented experience with delicious scones, some guests find the other treats and sandwiches to be average or not traditional enough for the price.

Location & Accessibility
The hotel's central location is a major draw, placing guests directly in the heart of Niagara-on-the-Lake. It is within easy walking distance of numerous shops, cafes, fine dining establishments, and local attractions, including the Shaw Festival venues. This prime position allows guests to park their car upon arrival and explore the town entirely on foot. The availability of free parking on-site is a significant convenience, though one detailed review noted challenges with parking availability during peak times and issues with reserved spots. The hotel's proximity to wineries is also a plus, especially with the convenient shuttle service provided.

Staff & Service
The staff at the hotel consistently receive glowing reviews for their friendliness, helpfulness, and attentiveness. Many guests highlight the exceptional service from the front desk team, who are often praised for their welcoming demeanor, efficiency during check-in, and willingness to go above and beyond, including arranging room upgrades and special anniversary or birthday touches. Restaurant and lounge staff are also frequently commended for their professional and cordial service, making dining experiences enjoyable. Housekeeping is noted for its thoroughness and thoughtful gestures like leaving roses. Overall, the staff's dedication to providing a personalized and memorable experience is a recurring theme.

Additional Information
The hotel's commitment to its Victorian charm is evident throughout, with fresh roses adorning public areas and rooms, contributing to a pleasant floral scent. Guests frequently mention the hotel's historic significance and the unique experience of staying in a property that feels like a step back in time. The hotel offers a pet-friendly policy, accommodating guests traveling with their companions. Some guests appreciate the hotel's shift to ecologically responsible large, reusable containers for personal care items in rooms. The hotel also hosts special events and offers packages, such as the popular "$5 burger night" on Wednesdays, which is a generous gesture to the community.