Pan Pacific Toronto

The hotel offers a unique blend of urban convenience and natural tranquility, set within a ravine-like environment that provides a peaceful escape. Its spacious lobby and inviting public areas create a welcoming atmosphere for guests. While many appreciate the hotel's comfortable rooms and convenient location near major highways and local amenities, a recurring concern among guests is the functionality of the elevators. This hotel is well-suited for business travelers seeking easy access to corporate areas, families looking for spacious accommodations, and sightseers who prefer a quieter base outside the bustling city center. To ensure a smooth stay, guests are advised to inquire about the status of the elevators upon arrival and be aware of the hotel's security deposit policy, which has been a point of confusion for some.

Facilities & Amenities
The hotel's facilities present a mixed experience for guests. A significant and frequently reported issue is the functionality of the elevators; often, only one or two out of three are operational, leading to frustratingly long wait times, sometimes exceeding fifteen minutes. The fitness center receives varied feedback, with some guests noting outdated equipment, a lack of towels, or poor ventilation. The outdoor pool is a seasonal amenity, but reviews indicate it is often closed, unheated, or not well-maintained, with the indoor hot tub also reported as unavailable. While the lobby is generally admired for its spaciousness and modern design, some guests have detected an unpleasant odor. Many rooms feature balconies, though their condition is often described as old, dirty, or having non-functional sliding doors. Parking is available but incurs an additional fee, which some guests find expensive. In-room coffee machines are provided, though their quality is sometimes questioned, and televisions with streaming access are available, despite occasional issues with connectivity.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is varied. While many describe their rooms as spacious, comfortable, and generally clean, a notable number of reviews highlight issues such as visible dust, hair, and various stains on carpets or bedding. Some guests even reported concerns about bed bugs, leading to room changes. The overall room condition is often described as dated or in need of repair, with common complaints including torn curtains, broken furniture, and non-functional balcony doors. Despite these concerns, the beds consistently receive high praise for their comfort and the quality of the linens, contributing to a restful night's sleep for most. However, noise levels can be a significant issue, with reports of relentless road noise, loud air conditioning units, and disturbances from neighboring rooms or hallways due to insufficient soundproofing. Furthermore, guests frequently mention a lack of basic in-room amenities, such as sufficient towels or face cloths, often requiring requests to the front desk.

Dining & Food Quality
Feedback regarding the hotel's dining options is quite mixed. The on-site breakfast receives varied reviews; some guests praise its quality, freshness, and variety, noting it as an excellent start to the day, while others find it to be overpriced with limited choices. The hotel's restaurant and bar are appreciated by some for their pleasant atmosphere and attentive service, particularly during events, with specific dishes like eggs benedict receiving positive mentions. However, a significant number of guests express disappointment with the overall food quality, describing it as mediocre and overpriced, with a menu that is often perceived as limited. Furthermore, many guests report that room service for food and beverages is either unavailable or severely restricted, which can be inconvenient for those preferring to dine in their rooms. This often necessitates guests seeking dining options outside the hotel, despite the presence of on-site facilities.

Location & Accessibility
The hotel's location is largely considered a significant advantage, particularly for guests traveling by car, due to its excellent proximity to major highways like the 401 and the Don Valley Parkway. This makes it a convenient base for exploring the wider region or accessing specific areas of the city. Guests appreciate being within easy reach of various local restaurants, shops, and supermarkets, providing ample options for dining and necessities. The setting outside the bustling downtown core offers a quieter and more tranquil environment, which many find appealing. However, for those relying on public transportation, the hotel is noted as being far from downtown Toronto and the subway system, often requiring additional bus travel to reach key transit hubs. While parking is available on-site, it consistently incurs an extra charge, which many guests find to be expensive, and there have been reports of inadequate snow removal in the lot during winter months.

Staff & Service
Guest experiences with the hotel's staff and service are quite varied. Many guests consistently praise the team for being friendly, helpful, and attentive, highlighting their professionalism and willingness to assist with requests, which significantly enhances the overall stay. Specific individuals are often singled out for their exceptional service. However, a considerable number of reviews describe interactions with staff, particularly at the front desk, as rude, unhelpful, or seemingly disinterested, leading to frustrating encounters. The check-in and check-out processes can be either swift and smooth or plagued by long waits and complications, depending on the time and staffing levels. Housekeeping services also receive mixed feedback; while some guests commend the cleanliness and daily refreshing of rooms, others report inconsistent service, including missed cleanings or a failure to restock essential amenities like towels and toiletries. Furthermore, several guests express disappointment with the hotel's management, citing a perceived lack of responsiveness or concern when issues are brought to their attention.

Additional Information
The hotel is currently undergoing ongoing renovations, an effort that some guests view positively as a necessary update to the property. However, these improvements can sometimes lead to disruptions, including construction noise or the temporary closure of certain facilities. A notable point of feedback concerns the hotel's security deposit policy; guests are often surprised by the substantial amount required upon check-in, and many report significant delays in receiving their refunds, which can be particularly inconvenient for international travelers due to potential transaction fees. The hotel maintains a pet-friendly policy, offering designated rooms for guests traveling with animals, a feature appreciated by many. However, some pet owners note a lack of specific amenities for pets or direct, convenient outdoor access from these rooms. Additionally, a recurring observation from guests is the presence of an unpleasant odor in the lobby and common hallways, described by some as a strong chemical scent or a musty, sewage-like smell, which detracts from the overall ambiance.