Moxy New Orleans Downtown/French Quarter Area

The Moxy is a unique hotel, renowned for its lively social atmosphere and a location that places guests within easy reach of New Orleans' vibrant downtown. Its signature feature is its dynamic lobby and bar area, which serves as a central hub for guests to socialize, enjoy complimentary welcome drinks, and engage in various games. This makes it an ideal choice for young travelers, couples, and party-goers looking for a hotel that doubles as a social venue. The hotel also welcomes pet owners, making it a convenient option for those traveling with their furry companions. To make the most of your stay, be aware that many rooms are designed with a minimalist aesthetic, and it's advisable to confirm your room type if a window is a priority. Additionally, be prepared for potential noise from ongoing construction in the vicinity.

Facilities & Amenities
The hotel's lobby is a vibrant and central gathering point, featuring a bar that doubles as the front desk, creating a unique and social check-in experience. Guests can enjoy a complimentary welcome drink and utilize the various entertainment options available, such as a pool table, foosball, and other board games. While the hotel advertises a fitness center, many guests have noted that it is either non-existent or very small and poorly equipped. Wi-Fi is available, though some guests experienced connectivity issues, while others found it to be excellent. The availability of ice machines is mixed, with some reporting them out of order. A common complaint among guests is the lack of in-room amenities, including a refrigerator, microwave, and coffee maker. Rooms also typically lack traditional closets or drawers, offering only hooks for clothing storage. A communal ironing room is provided for guest use.

Cleanliness & Room Comfort
Guest feedback on cleanliness is mixed; while many found their rooms to be clean and well-maintained, some reported issues with dirty common areas, including carpets in the hallways and areas near elevators. The room size is a frequent point of discussion, with many guests describing them as small or "tiny," though some found them adequately spacious. The beds generally receive positive remarks for comfort, though a few guests found them uncomfortable or noisy. A significant recurring issue is noise, stemming from rattling air vents, loud construction outside, elevator operations, and thin walls allowing sound from other rooms and the street to penetrate. Many rooms lack windows, leading to a dark and claustrophobic feel for some guests. Bathroom conditions vary, with some noting signs of age, tight shower spaces, or issues like clogged toilets and non-closing shower doors. Several guests reported unpleasant odors in rooms and hallways, including a strong, pervasive "signature scent" and musty or gas-like smells. Maintenance issues, such as non-working AC, lights, or power outlets, were also reported.

Dining & Food Quality
The hotel's bar is a prominent feature, often praised for its lively atmosphere and the complimentary welcome drink offered to guests. However, service at the bar can be slow, with some guests reporting difficulty getting attention from staff. While the hotel does not offer a traditional on-site restaurant or full breakfast service, guests can purchase coffee, which some found to be of poor quality or frequently unavailable. There is no in-room dining in the traditional sense, but the hotel does offer a service to order and deliver carryout food from nearby restaurants.

Location & Accessibility
The hotel boasts an overwhelmingly positive central location, placing guests within easy walking distance of major attractions such as the French Quarter, Bourbon Street, and Canal Street. Its proximity to public transportation, including the Canal Street trolley line, is also highly valued. This allows guests to experience the city's vibrant nightlife and cultural sites without being directly exposed to constant noise. However, parking is a significant and recurring point of frustration for many guests. It is often described as expensive, confusing, and inconvenient, relying heavily on third-party valet services or distant parking garages that can lead to long wait times for vehicle retrieval. Ongoing construction in the immediate vicinity is also a frequent complaint, contributing to significant noise during both day and night.

Staff & Service
The staff at the hotel generally receives high praise for their friendliness, helpfulness, and accommodating nature. Many guests highlight positive interactions with front desk personnel and express appreciation for their efforts to resolve issues. The check-in process is often described as efficient, and staff are noted for providing local recommendations and creating a welcoming atmosphere. However, there are instances of mixed feedback, with some guests reporting rude or inattentive staff, particularly during busy periods or when dealing with complex issues. Housekeeping service is inconsistent; while some guests reported daily towel refreshes and bed making, others noted that their rooms were not cleaned regularly or that requests for amenities like towels were slow to be fulfilled. Some guests also experienced issues with staff entering rooms without knocking.

Additional Information
Guests should be aware that the hotel has a pet-friendly policy, accommodating those traveling with animals. However, some guests noted challenges in finding suitable outdoor areas for pets nearby. The hotel's unique design incorporates a signature scent pumped through the vents in common areas, which some guests found overwhelming or triggering for allergies. There were also reports of issues with reservations being canceled by the hotel, particularly during high-demand periods, leading to significant inconvenience and stress for affected guests. Some guests also reported unexpected additional charges or deposits upon check-in, which were not clearly communicated during booking and sometimes difficult to resolve. The hotel's overall aesthetic is described as minimalist, with rooms lacking traditional furniture like dressers or safes.