Motel 6 East Syracuse, NY - Airport

This hotel is primarily suited for budget-conscious travelers, pet owners, and those seeking a quick stopover or short stay due to its affordability and recent renovations. While some guests found it to be a convenient and basic option for a night's rest, others encountered significant issues that impacted their experience. The hotel's signature feature is its commitment to providing a no-frills, recently updated environment at a competitive price point. However, guests should manage their expectations regarding amenities and overall comfort. To enhance your stay, it is advisable to confirm specific room features like refrigerators and microwaves upon check-in, and be prepared for a basic level of service and amenities.

Facilities & Amenities
The hotel offers free Wi-Fi which is generally appreciated by guests. While some rooms are advertised with microwaves and refrigerators, many guests reported these amenities were either missing, broken, or only available in select rooms or the lobby. There is a small pot of coffee available in the morning, but no full breakfast is provided. Guests frequently noted the absence of an elevator, requiring them to carry luggage up stairs to upper floors, and a lack of baggage carts further compounded this inconvenience. Basic toiletries are limited to bar soap, with no shampoo, conditioner, or hairdryers typically supplied in rooms. The TVs in rooms often had issues, including limited channels, poor signal, or being non-functional.

Cleanliness & Room Comfort
Cleanliness and room comfort received highly mixed feedback. While some guests found their rooms to be clean and the beds comfortable, a significant number reported issues such as stained sheets, dirty floors (described as sticky or sandy), and unclean bathrooms with dirty tubs or loose toilet seats. Many reviews highlighted a pervasive and unpleasant smell throughout the hallways and sometimes in rooms, which greatly detracted from the experience. Noise was a frequent complaint, with guests reporting loud sounds from hallways, neighboring rooms, and the parking area, making it difficult to sleep. Some rooms also had issues with non-working lights or electrical outlets, and damaged curtains or peeling paint in showers were also noted.

Location & Accessibility
The hotel's location is often described as convenient, particularly for its proximity to the airport and easy access to the interstate. It is situated in an area with several other hotels, which some guests found reassuring. However, many guests expressed concerns about the surrounding environment, describing it as a sketchy part of town with an unsettling atmosphere in the parking lot and surrounding areas, especially after dark. The parking lot itself received mixed reviews, with some appreciating its bright lighting and security cameras, while others noted it was often littered and had a general lack of upkeep. The hotel is generally not considered walkable to nearby attractions or dining options.

Staff & Service
Feedback on staff and service was varied. Many guests praised the friendly staff and found them to be helpful and efficient during check-in. Some appreciated the ability to secure an early check-in. However, other guests reported less positive interactions, including staff being unhelpful with requests for extra amenities like pillows or blankets, or being dismissive when issues were raised. There were instances where guests experienced significant problems with their reservations or billing, and found the staff uncooperative in resolving these matters. The overall impression of service ranged from attentive and accommodating to indifferent and unresponsive, depending on the individual experience.

Additional Information
The hotel has undergone renovations, with many guests noting updated rooms and a generally newer appearance, though some found the renovations to be superficial or incomplete. A recurring theme in reviews is the strong and pervasive smell of smoke throughout the property, even in designated non-smoking areas, which significantly impacted the comfort of many guests. The hotel is pet-friendly, which is a notable feature for travelers with animals, though some guests mentioned challenges with finding clean outdoor areas for pets. Guests should be aware that the hotel operates on a basic service model, meaning amenities like in-room coffee makers, extensive toiletries, or baggage assistance are not consistently provided.