Hotel Moon Palace Jamaica (Ocho Rios, Jamaica)

Hotel Moon Palace Jamaica (Ocho Rios, Jamaica)

About Moon Palace Jamaica

Moon Palace Jamaica is a 4-diamond luxury all-inclusive resort nestled into the tropical surroundings of Ocho Rios, overlooking the Caribbean Sea. Over 700 luxurious accommodations, offering ocean or partial ocean views, include 24-hour room service, CHI-branded amenities, top-shelf drinks, and complimentary calls to Continental US and Canada; free WIFI, and more. Everything is right at your fingertips with over-the-top inclusions such as unlimited gourmet dining and snacks, a FlowRider® Double Wave Simulator and generous helping of non-motorized water sports; Wired – a lounge designed specifically for Teens, state-of-the-art Kids Club – The Playroom, and world-class entertainment and nightlife; making this the perfect option for families and couples alike. Boasting stunning personalized options and capacity for events, as well as breath-taking views, Moon Palace Jamaica is also perfect for weddings and conventions. With the added indulgences of the largest spa in Jamaica, the world-class Awe Spa®, for some serious pampering, and a range of intrepid tour options to choose from, this resort has it all, and much more.

Top amenities

  • WiFi in lobby

  • Free WiFi

  • Pool

  • Spa

  • Parking

  • Pets

  • A/C

  • Restaurant

  • Hotel bar

  • Gym


Main Street, 0078, Ocho Rios, Jamaica

Rating overview

trivago Rating Index based on 2357  reviews from:
  • Agoda(7.6/10)
  • Location
    Excellent  8.7 / 10
  • Rooms
    Very good  8.2 / 10
  • Service
    Excellent  8.9 / 10

Positive Reviews


Caring, fun staff

The local staff has received nothing but praise from guests, as the employees' genuine friendliness and concern as well as their attention to detail makes for a wonderful vacation.


Great potential already evident

From what guests have seen so far, the hotel has great potential to be a luxurious resort offering ultimate relaxation. Guests pointed out that the finished parts of the hotel such as the rooms, the piano room and several of the restaurants are immaculate and well-designed.


Great location to explore Ocho Rios

Guests can walk to attractions like the clock tower and the city center to some local markets within a few minutes. The local nightclubs and their lively entertainment are less than a ten minute walk away, and guests pointed out that they felt quite safe getting there.

Negative Reviews


Renovations not quite finished yet

As of August 2015, guests reported the property to still be partially unfinished, which meant that they could not use some of the facilities such as the gym, children's pool, wave pool and a few of the restaurants. However, it is important to point out that several guests mentioned having compensation to make up for the inconvenience.


Annoying sales tactics

Some guests reported that management actively approached guests in a somewhat pushy manner with the intent to sell timeshares, which made some of them avoid the lobby as much as possible.


Right at the port

The hotel is located opposite the port, and guests reported blocked views of the otherwise beautiful ocean due to some impressive cruise ships being in port.

All amenities

Wellness / Spa
  1. Beauty salon
  2. Massage
  3. Sauna
  4. Hot tub
Hotel facilities
  1. Business centre
  2. Café
  3. Arcade/Video games
  4. Nightclub
  1. Wheelchair accessible
  2. Accessible bathroom
Room facilities
  1. Balcony (upon inquiry)
  2. Shower
  3. Ironing board
  4. Openable windows
Sports facilities
  1. Pool table
  2. Sailing
  3. Diving
  4. Table tennis
Theme / Type
  1. Convention hotel
For children
  1. Playground
  2. Kids' club
  3. Organised activities for kids
Food and beverage
  1. All inclusive (upon inquiry)
  2. Diabetic food

Arrival / Departure

  1. Check in: 15:00
  2. Check out: 12:00


Main Street , 0078 , Ocho Rios , Jamaica
Telephone: +1 800-943-5032 | Fax: +52 998 193 2010 | 

Cleanliness policies

  • New safety protocols
  • Safe distance
  • Doctor on site

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