Microtel Inn & Suites Montreal Airport - Dorval QC

The hotel offers a notable blend of value and modern comfort, with its indoor pool and water slide standing out as a signature feature, particularly appealing to families seeking recreational options. Its convenient location near the airport and major highways also makes it a practical choice for business travelers and those on short stays. Guests consistently highlight the hotel's overall cleanliness and the comfortable beds as key positives. For couples or individuals, the on-site bar and bistro provide a relaxing atmosphere. To enhance your experience, consider requesting a room facing the parking lot to minimize highway noise, and be sure to check the pool's maintenance schedule upon arrival.

Facilities & Amenities
The indoor pool with its popular water slide and hot tub is a major draw, especially for families, providing a fun and relaxing environment. However, some guests found the pool water to be on the colder side or noted that the pool deck could be slippery. The gym is generally well-equipped, though some visitors suggested adding more exercise equipment. Free Wi-Fi is available throughout the property and is typically reliable. The common areas are described as modern and well-designed, creating an inviting atmosphere. The on-site bar and lounge offer a pleasant space for unwinding, with many guests praising the service. Some minor issues were reported regarding slow elevators and noisy room doors on upper floors. A water filter station is also available for guest convenience.

Cleanliness & Room Comfort
Most guests consistently praise the cleanliness of the rooms and the overall hotel environment. The beds are frequently described as comfortable, complemented by high-quality pillows and linens that contribute to a restful night's sleep. However, some reviews mention isolated instances of dirty bedsheets or insufficient towels upon arrival, and a few encountered issues such as blocked sinks or leaking showers. Room size receives mixed feedback; many guests find them to be small or compact, with limited counter space in the bathroom. Noise is a significant concern, particularly for rooms facing the highway, though the hotel provides white noise machines to help mitigate the sound. Some guests also reported noise from lounge areas or noisy room doors.

Dining & Food Quality
The complimentary breakfast receives varied feedback but is generally considered a good value. Most guests appreciate the variety of options, which typically include hot items like eggs and waffles, and many commend the coffee quality. Some highlight specific offerings such as mini quiches or the convenience of pre-made waffles. However, a common observation is that the breakfast area can become very crowded, especially during peak hours, leading to long lines for popular items and limited seating. There are also recurring comments about the food quality of certain items, such as "inedible eggs" or "fake bacon." The hotel's bar and bistro also offer evening food options, with some guests enjoying the tacos and finding the service attentive, making it a pleasant choice for dinner.

Location & Accessibility
The hotel's location is frequently highlighted for its convenience, being situated directly off the highway and relatively close to the airport. While this offers easy access for travelers, rooms facing the highway are often subject to significant traffic noise. The hotel is also conveniently located near various restaurants and shopping centers, providing accessible dining and retail options, often within walking distance or a short drive. Parking is a prominent feature, with many guests appreciating the free and secure gated parking lot at the rear of the building. However, some guests reported issues with the parking gate not functioning or the lot not being plowed. Despite the perceived security, there are significant and recurring guest concerns regarding vehicle security in the parking area, leading some to park their cars directly in front of the hotel for added peace of mind.

Staff & Service
Most guests praise the staff for being friendly, helpful, and attentive, contributing positively to their stay. The check-in process is generally described as quick and smooth. Many reviews highlight specific individuals for their excellent service, particularly in the bar and at the front desk, noting their willingness to assist with requests and provide a welcoming atmosphere. However, there are also numerous reports of inconsistent service, including instances where staff were perceived as unhelpful, rude, or unresponsive to requests for room cleaning or issue resolution. Some guests experienced problems with double pre-authorizations on their cards or found staff unable to provide clear explanations. Communication issues, such as staff not speaking French or not following up on complaints, were also mentioned, leading to frustration for some visitors.

Additional Information
The hotel has a pet-friendly policy, which is appreciated by guests traveling with animals, though finding suitable outdoor areas nearby can be a challenge. A recurring issue is the hotel's cleaning frequency policy, where rooms are typically serviced only every other day, which disappointed guests expecting daily tidying and fresh towels. There were also reports of persistent key card issues, with cards frequently malfunctioning and requiring multiple trips to the front desk for re-activation. The pool maintenance schedule sometimes led to unexpected closures during operational hours, frustrating guests, particularly families who chose the hotel specifically for its water features. Guests should also be aware that while the hotel is conveniently located near the airport, there is no shuttle service provided, necessitating alternative transportation like taxis or ride-shares.