Microtel Inn & Suites by Wyndham Kanata Ottawa West

This modern and clean hotel is a popular choice, particularly for its convenient location near major event venues and shopping. Its signature feature is its direct proximity to the Canadian Tire Centre and Tanger Outlets, making it an ideal base for hockey fans, concert-goers, and shoppers. The hotel consistently receives praise for its comfortable accommodations and the exceptionally friendly and helpful staff. Families appreciate the amenities like the pool and the accommodating service for groups, while travelers seeking convenience for events or retail therapy will find the location highly beneficial. To enhance your stay, consider requesting a room away from high-traffic areas if noise sensitivity is a concern, and be sure to enjoy the complimentary fresh-baked cookies offered daily.

Facilities & Amenities
Guests frequently highlight the hotel's excellent pool and hot tub area, describing them as spacious, clean, and warm, providing a relaxing experience for both adults and children. The fitness center is generally well-regarded, offering modern equipment for a good workout, though some guests noted occasional issues with specific machines. Free Wi-Fi is consistently available and reliable throughout the property. The hotel offers ample parking, which is free, though some guests found the lot to be tight for larger vehicles and challenging to navigate during peak times or late at night. A meeting room is available and appreciated by groups, particularly sports teams. While a lobby bar is present, feedback on its service and operating hours is mixed. Laundry facilities are also available for guest convenience.

Cleanliness & Room Comfort
The hotel generally receives high marks for its cleanliness, with many guests describing rooms and common areas as spotless and well-maintained. Most guests find the beds comfortable, ensuring a restful night's sleep, complemented by good quality pillows. However, room size receives mixed feedback, with some finding them spacious, while others describe them as small or compact, especially for families. A recurring concern is the significant noise levels due to thin walls, allowing conversations, television sounds, and hallway activity to be easily heard from adjacent rooms. Some guests also noted noisy air conditioning/heating units and occasional issues with specific room cleanliness, such as stains or mold in bathrooms, or inconsistent housekeeping service.

Dining & Food Quality
The complimentary breakfast is a popular feature, with many guests praising its variety and quality. Options typically include waffles, eggs, sausage, oatmeal, cereals, yogurt, fruit, pastries, and hot beverages. While most guests find the breakfast satisfying, some noted that items can run out quickly during busy periods, or that the overall selection is somewhat basic compared to other hotels. The breakfast area can also become crowded, leading to a less organized experience. Beyond breakfast, the hotel offers a lobby bar with food options, which some guests found to be of good quality, while others had less positive experiences with specific menu items. A consistent highlight is the availability of fresh-baked cookies daily, which are highly appreciated by guests.

Location & Accessibility
The hotel's central location is a significant advantage, particularly for those attending events. It is exceptionally close to the Canadian Tire Centre, with many guests finding it within walking distance, though some advise caution due to highway proximity. The hotel is also directly across the street from the Tanger Outlets, making it highly convenient for shopping enthusiasts. Easy access to the main highway ensures smooth travel to and from the hotel, including a relatively short drive to downtown Ottawa. While parking is available on-site, some guests noted that construction in the surrounding area can make initial access to the hotel a bit tricky.

Staff & Service
The hotel staff consistently receives outstanding praise for their friendliness, helpfulness, and accommodating nature. Guests frequently highlight their welcoming demeanor and willingness to go above and beyond to assist with requests, from providing local recommendations to addressing concerns promptly. The check-in process is generally described as quick and efficient, contributing to a positive first impression. Many reviews commend the staff's attentiveness, whether at the front desk, during breakfast service, or in managing large groups like sports teams. The hotel's family-friendly service is particularly noted, with staff making efforts to ensure a comfortable stay for children. Overall, the exceptional service is a recurring theme, significantly enhancing the guest experience.

Additional Information
The hotel is a popular choice for hockey teams and other large groups, and while staff are highly accommodating, this can occasionally lead to increased noise levels for other guests, particularly in hallways. The hotel has a pet-friendly policy, though some guests noted challenges in finding suitable outdoor areas for pets. Housekeeping service is not provided daily, with cleaning typically scheduled for specific days of the week, requiring guests to request fresh towels or other amenities if needed on off-days. Some guests appreciated the availability of laundry facilities for longer stays. The hotel also offers a shuttle service to nearby event venues, though feedback on its cost and efficiency is mixed.