Manoir Lac-Etchemin

The hotel offers a serene escape with its direct access to the lake, providing a beautiful backdrop for relaxation and outdoor activities. Its well-maintained outdoor spaces, including a heated pool and fire pit, are consistently highlighted as a major draw, making it ideal for families and couples seeking a tranquil getaway. Guests frequently praise the friendly staff and the quality of the on-site dining options. However, many reviews point to significant issues with room size and condition, often finding them much smaller and more dated than expected. For a more comfortable stay, it is advisable to confirm room dimensions and amenities before booking, and to inquire about restaurant operating hours, as they can vary.

Facilities & Amenities
The hotel features a heated outdoor pool which is generally well-maintained and appreciated by guests, though some noted it was not always operational or available during their stay. The spa was frequently reported as non-functional, leading to disappointment for those hoping to use it. While the property boasts a microbrewery on-site, which receives positive feedback for its products and atmosphere, the general condition of the hotel is described as dated and in need of significant renovation, despite some areas showing signs of recent updates. Guests also mentioned the availability of kayaks and pedalos, though some were surprised by unexpected rental fees for these amenities.

Cleanliness & Room Comfort
Many guests found the rooms to be exceptionally small, often not matching online photos, with some describing them as minuscule or tiny. While beds were generally reported as comfortable, some found mattresses too soft or hard. Cleanliness received mixed reviews; most found rooms clean and well-kept, but a few noted issues like mold in bathrooms, dusty surfaces, or sticky floors. Bathrooms were frequently criticized for their extremely small size, lack of storage, and outdated fixtures, with some lacking proper showers or having poor flushing toilets. Noise was a significant concern for many, with poor soundproofing allowing guests to hear conversations and activities from adjacent rooms and corridors. The lack of basic amenities like cups, tissues, alarm clocks, and functional telephones was also a common complaint, alongside issues with small or non-functional mini-fridges, old televisions, and noisy or ineffective air conditioning units.

Dining & Food Quality
The hotel's restaurant receives high praise from many guests, with its dinner service often described as excellent, offering tasty dishes like fish and chips and General Tao. The on-site microbrewery is also highly regarded for its quality products and pleasant atmosphere, often featuring board games for entertainment. The Sunday brunch is frequently mentioned as very good, though some guests found it expensive with limited choices, particularly for vegetarians. While the food quality is generally positive, some guests noted that the bar area was sometimes closed or unkempt. It is important to note that the restaurant may have limited hours or be closed on certain weekdays, such as Mondays and Tuesdays, which caught some guests by surprise.

Location & Accessibility
The hotel's prime location directly on the lakefront is a significant highlight, offering beautiful views and easy access to the water for activities like paddleboarding. This setting provides a tranquil and picturesque environment, making it a popular choice for those seeking relaxation or outdoor adventures. The property is also well-situated for guests participating in local events such as triathlons or enjoying snowmobiling in the area, with many snowmobilers finding it a convenient and clean stop. While the location is generally praised for its beauty and accessibility to nature, some guests noted challenges with parking, especially during events, as reserved spaces for hotel guests were not always available.

Staff & Service
The staff at the hotel consistently receives high praise for their friendliness, patience, and attentiveness. Guests frequently highlight the excellent service provided by the restaurant and reception teams, noting their helpfulness and willingness to accommodate requests. The check-in process is generally described as smooth and efficient. However, some guests reported difficulties reaching management for concerns and experienced unresponsiveness to their inquiries. There were also instances where staff seemed unaware of specific room issues upon guest arrival, and some guests faced challenges obtaining receipts for their employer. Despite these isolated issues, the overall sentiment regarding staff interaction is overwhelmingly positive.

Additional Information
Several guests expressed serious concerns regarding privacy and security protocols, specifically noting instances where personal reservation details, including room access codes, were left openly visible at the reception. This procedure led to feelings of insecurity, particularly for solo travelers, and raised questions about the safeguarding of personal information. Furthermore, some guests reported that housekeeping service was not provided during their stay, which was an unexpected omission. The hotel is undergoing ongoing renovations, with some areas appearing updated while others remain quite dated, leading to mixed impressions about the overall condition and value for money.