Maison Dupuy

This hotel offers a unique blend of historic charm and an unbeatable location in the French Quarter, making its beautiful courtyard and inviting pool area a signature feature for guests seeking a tranquil escape amidst the city's vibrancy. Its prime position, just a few blocks from Bourbon Street, allows for easy access to attractions while providing a surprisingly quiet retreat. The hotel is particularly well-suited for sightseers and couples who appreciate being within walking distance of everything the French Quarter offers, yet desire a peaceful atmosphere for relaxation. Many guests also find it appealing for those who value historic character over modern amenities. The staff consistently receives high praise for their exceptional friendliness and helpfulness, contributing significantly to a positive experience. To ensure a comfortable stay, guests might consider requesting a room away from the frequently mentioned noisy elevators and be prepared for an older property that, while charming, shows signs of its age.

Facilities & Amenities
The hotel's courtyard and pool area stands out as a central and inviting feature, described by many as a beautiful oasis for relaxation, though some note the pool water can be cold or needs cleaning. Guests frequently mention the elevators, which, while functional, are consistently described as old, creaky, and noisy, sometimes causing apprehension. The fitness center is available but receives mixed feedback, with comments noting its limited and outdated equipment, primarily consisting of cardio machines. Connectivity can be an issue, as many reviews highlight problems with Wi-Fi and in-room televisions, which often experience freezing, buffering, or general non-functionality, sometimes requiring personal streaming accounts. While some rooms offer charming balconies overlooking the courtyard or street, guests frequently report that ice machines on various floors are out of order.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is notably mixed. While some guests found their rooms to be immaculately clean and comfortable, many others reported significant issues, describing spaces as dirty, filthy, or having a musty smell, with visible grime and stained carpets. The overall room condition is frequently cited as dated and in urgent need of renovation, with common complaints including peeling paint, frayed carpets, and various broken fixtures such as faucets, outlets, and lamps. Bed comfort generally receives positive remarks, with many guests praising the comfortable beds and soft pillows, contributing to a restful night's sleep. However, noise levels can vary; while the hotel is generally quiet given its location, some guests experienced disturbances from thin walls or hallway activity. Air conditioning functionality is inconsistent, with reports ranging from effective cooling to units that are temperamental or completely non-functional, leading to uncomfortable temperatures and dampness. Bathrooms are also a point of contention, with some being clean and spacious, while others are described as small, dated, or having issues like mold, broken fixtures, or poor drainage.

Dining & Food Quality
The hotel's restaurant and bar, often referred to as the Bistreaux, receive generally positive feedback for their food quality and atmosphere. Many guests enjoyed the breakfast, describing it as good to very good, with highlights including delicious coffee and fresh beignets, though some found the buffet to be overpriced. The restaurant is also praised for its live music offerings, creating an enjoyable and vibrant ambiance, particularly on weekends. The bar is noted for its great drinks and friendly bartenders, contributing to a pleasant social experience. Complimentary coffee is available in the lobby during mornings, a convenience appreciated by many, though some wished it remained accessible for longer hours. While the main dining options are well-regarded, some guests found the available snacks to be expensive and the selection minimal, suggesting limited in-room or quick-grab food choices outside of the main restaurant hours.

Location & Accessibility
The hotel's location is consistently highlighted as one of its strongest assets, described as excellent, perfect, and highly convenient for exploring the French Quarter. Guests appreciate its strategic position, being just a few blocks from Bourbon Street, which allows for easy walking access to nightlife and attractions while maintaining a surprisingly quiet and peaceful atmosphere. It is also within easy reach of other key landmarks such as Jackson Square, various shopping and dining options, and the Treme neighborhood. Public transportation, including a light rail station, is also conveniently accessible. Parking is a significant and frequently discussed topic; the hotel offers valet parking, which guests find convenient, but it is consistently noted as very expensive, often costing around $50-56 per night, and some guests reported issues with limited space or unexpected charges. Despite some concerns about the surrounding area, the hotel itself is generally perceived as safe and secure.

Staff & Service
The staff and service at the hotel receive widespread and enthusiastic praise, consistently described as super friendly, phenomenal, considerate, and exceptionally helpful. Guests frequently highlight the attentive service provided by the entire team, from the front desk to the valet attendants, who are often commended for their professionalism and willingness to go above and beyond. The check-in and check-out process is generally reported as quick, easy, and smooth, contributing to a positive first and last impression. Valet service is particularly noted for its efficiency and the helpfulness of the attendants, who often provide useful local recommendations. While many guests commend the responsiveness of housekeeping and maintenance when issues arise, some reviews indicate inconsistencies in problem resolution, with certain in-room issues like non-functional safes, phones, or air conditioning units remaining unaddressed despite repeated requests. Overall, the staff's dedication to providing excellent service is a recurring theme, significantly enhancing the guest experience.

Additional Information
Guests frequently note that the hotel is an old building with significant historic character, which many find charming, though it is widely acknowledged to be in dire need of major renovations and a thorough deep cleaning to address its worn appearance. A recurring point of concern for some guests is the unexpected nature of certain deposits, such as a damage fee or a per-night deposit, which were not always communicated upfront, leading to financial surprises. Some rooms feature balconies that are shared with neighboring guests, which can be a surprise for those expecting private outdoor space. Issues with key cards deprogramming are occasionally reported, causing minor inconvenience. While the hotel's age contributes to its unique ambiance, the consistent feedback points to a property that, despite its charm and excellent staff, requires substantial investment to meet modern guest expectations for comfort and upkeep.