LondonHouse Chicago, Curio Collection by Hilton

The hotel offers a truly memorable experience, largely due to its stunning views of the Chicago River and city skyline, especially from its iconic rooftop bar. This makes it an ideal choice for sightseers and couples seeking a romantic getaway, as well as business travelers who appreciate a central and luxurious base. The blend of a historic building with modern, elegant aesthetics creates a unique atmosphere. Guests consistently highlight the hotel's prime location, exceptional staff, and overall cleanliness as key factors contributing to a positive stay. The comfortable accommodations and well-appointed rooms also receive frequent praise. For those looking to maximize their experience, requesting a room on a higher floor with a river view is highly recommended, and guests are encouraged to leverage the knowledgeable staff for local recommendations to enhance their exploration of the city's attractions.

Facilities & Amenities
The hotel offers a range of facilities that enhance the guest experience. The rooftop bar is a major highlight, providing breathtaking city and river views, though it can get crowded as it's also open to the public. There is also a lobby bar that offers a pleasant atmosphere for drinks. Guests appreciate the convenience of a well-equipped fitness center, allowing them to maintain their routines while traveling. The elevators are noted for their efficiency and unique system, which directs guests to specific cars, minimizing wait times. While the hotel does not feature a swimming pool or hot tub, these are not widely missed given the other wellness amenities. Free Wi-Fi is available, ensuring guests can stay connected. However, some guests noted the absence of microwaves in rooms and the cost of bottled water.

Cleanliness & Room Comfort
Guests consistently praise the hotel's cleanliness, describing rooms as spotless and well-maintained. The beds are frequently highlighted as exceptionally comfortable, ensuring a restful night's sleep, often complemented by high-quality linens and plush pillows. While many rooms are described as spacious and beautifully decorated with a modern aesthetic, some guests found their rooms to be on the smaller side or not as pictured online. Bathrooms are generally well-appointed and spacious, though some noted issues with sliding doors or lack of exhaust fans. A significant concern for some guests is noise levels, with reports of street noise (sirens, traffic), elevator noise, and even mechanical unit noise disrupting sleep, indicating inconsistent soundproofing. In-room amenities like coffee makers, robes, and slippers are appreciated, with some unique rooms even featuring a Peloton bike.

Dining & Food Quality
The hotel offers several dining options, with mixed feedback on the overall experience. The rooftop restaurant and bar are popular for their ambiance and views, serving a variety of drinks and some food items, though some guests found the menu limited or the food quality average, particularly for the price. Breakfast at the hotel's restaurant received notable mixed reviews; while some found the food good, many guests expressed frustration with the breakfast voucher system, which often only covers a portion of the meal cost and is not clearly explained upon check-in, leading to unexpected charges. Some also reported issues with staff attitude during breakfast service. The lobby bar and room service generally receive positive comments for their food quality and attentive staff, with specific praise for high tea experiences and certain dishes.

Location & Accessibility
The hotel's central location is consistently lauded as one of its strongest assets, placing guests within easy walking distance of numerous Chicago attractions. It is ideally situated right by the Chicago Riverwalk, offering picturesque views and convenient access to boat tours. Guests find it incredibly convenient for exploring the Magnificent Mile for shopping, as well as cultural landmarks like Millennium Park, the Art Institute, and various theaters. Its proximity to public transportation, including the light rail station, also provides easy access to other parts of the city and the airport. While the location is highly praised for its walkability, parking is a common point of concern; it is exclusively valet parking and noted as being very expensive, with some guests also mentioning difficulties in securing taxis or ride-shares directly from the hotel.

Staff & Service
The hotel's staff and service are overwhelmingly praised, contributing significantly to a positive guest experience. Most guests describe the staff as exceptionally friendly, helpful, and attentive, going above and beyond to ensure comfort and satisfaction. The check-in process is frequently noted as quick and efficient, with many guests appreciating early check-in accommodations and room upgrades. Bell staff and valet service receive high commendations for their professionalism and assistance with luggage and vehicles. While the majority of interactions are positive, some guests reported mixed experiences with certain front desk staff and breakfast service, occasionally finding them less welcoming or unhelpful regarding specific hotel policies. However, the overall sentiment highlights a dedicated team committed to providing excellent hospitality.

Additional Information
Guests should be aware of certain hotel policies and unique offerings that enhance or impact their stay. The hotel is a popular venue for special occasions, particularly proposals, with dedicated staff highly praised for their meticulous planning and execution of such events. A recurring point of feedback is the hotel's no microwave policy in rooms, which some guests found inconvenient, especially given the cost of in-room water. Speaking of which, bottled water in the rooms is not complimentary and can be quite expensive. While not explicitly detailed, some reviews hint at a destination fee or similar charges that may not be fully transparent upfront, particularly concerning the breakfast voucher system. The hotel also provides a convenient text messaging system for guest requests, which many found efficient.