Hotel Krystal Grand Cancún (Cancun, Mexico)

Hotel Krystal Grand Cancún (Cancun, Mexico)

About Krystal Grand Cancún

Located close to shopping centres, tourist attractions, convention centre and night life, Krystal Grand Punta Cancun is favourite among travellers whether travelling for business or leisure. With magnificent views of Caribbean Sea, the rooms at this 4-star property are equipped with flat-screen TV, premium bedding and a private bathroom and balcony. Offering a wide range of massage and treatments, a visit to Krystal Grand Punta Cancun’s divine spa is a must. Guests can enjoy a dip in the outdoor pool and exercising session at the 24-hour gymnasium. Guests can relish an extensive selection of International cuisine prepared from the freshest ingredients at O and The Grill. The Deli is perfect for appetizers and hot beverages whereas cocktails and variety of snacks in a casual ambiance can be enjoyed at The Lounge & Terraces and The Pool Bar. Cancun International Airport is located at a distance of eleven kilometres. This accommodation is also known as Cancun Hyatt Regency, Cancun Regency, Cancun Regency Hyatt, and Hyatt Cancun Regency.

Top amenities

  • WiFi in lobby

  • Free WiFi

  • Pool

  • Spa

  • Parking

  • Pets

  • A/C

  • Restaurant

  • Hotel bar

  • Gym


Boulevard Kukulcan Km 8.5, Hotel Zone, 77500, Cancun, Mexico

Rating overview

  • Location
    Excellent  9.0 / 10
  • Rooms
    Very good  8.0 / 10
  • Service
    Very good  8.2 / 10

Positive Reviews


Relaxing pool area

Guests enjoyed the multi-level pool area, which not only provided a cool break from the heat but also allowed guests to sit back in lounge chairs and sip some delicious drinks from the pool bar.


Conveniently located near beach and center

The hotel is within walking distance of the beach and the city center with shopping and a plethora of restaurants and bars. Some guests noted that embarking on a roughly 20-minute walk in either direction would reveal even better beaches with turquoise water that Mexico is famous for.


Diverse dining options

The hotel boasts three restaurants and four bars, which guests reported to offer plenty of diverse options for meals and snacks. They particularly seemed to enjoy the beach and pool bars, which combined sunbathing and swimming with the need for tasty refreshments.

Negative Reviews


Imperfect service

Several guests complained that the hotel staff was not only unhelpful but also inattentive and rude. This seems to be a particular concern with guests who have booked through a third party, as they cited supposed billing issues, missing bookings and an unprofessional attitude.


Might get expensive

With the hotel offering plenty of opportunities to eat and drink, guests pointed out that these options could get quite expensive if you don't book the all-inclusive package. That being said, however, the hotel is in a central location with many restaurants nearby, so that you might find delicious food at a better price elsewhere.


Ongoing construction

While it is nice to see that the hotel is investing in renovations, guests mentioned that they were not made aware of the ongoing construction efforts and the accompanying noise when booking.

All amenities

Wellness / Spa
  1. Beauty salon
  2. Massage
  3. Sauna
Hotel facilities
  1. Arcade/Video games
  2. Lift
  3. Hairdresser
  4. Car park
For children
  1. Cot
  2. Childcare
  3. Playground
  1. Wheelchair accessible
  2. Accessible parking
Room facilities
  1. Balcony (upon inquiry)
  2. Bathtub (upon inquiry)
  3. Shower
  4. Ironing board
Sports facilities
  1. Volleyball
  2. Golf course
  3. Fitness
  4. Surfing
Theme / Type
  1. Convention hotel
Food and beverage
  1. Diabetic food

Arrival / Departure

  1. Check in: 15:00
  2. Check out: 12:00


Boulevard Kukulcan Km 8.5, Hotel Zone , 77500 , Cancun , Mexico
Telephone: +52 9988915555

Cleanliness policies

  • New safety protocols
  • Safe distance
  • Hand sanitizer provided

Interesting hotels nearby Krystal Grand Cancún

These hotels may also be interesting for you...

Destinations nearby Krystal Grand Cancún

Other destinations close to Krystal Grand Cancún

Explore nearby attractions