Hotel Kelowna & Conference Centre

This hotel stands out for its exceptional cleanliness and the comfortable beds that ensure a restful stay. Its signature feature, the indoor pool with exciting waterslides, is a major draw, especially for families and sports teams participating in tournaments, providing a fun and engaging amenity. Guests consistently praise the friendly and helpful staff and the hotel's central location, which offers convenient access to local attractions and amenities. The complimentary breakfast is also a highly appreciated perk. For business travelers, the quiet rooms and efficient service make it a suitable choice, while couples can enjoy a comfortable and well-located base for exploring the area. To enhance your experience, consider requesting a room away from the highway for optimal quietness, and be sure to take advantage of the hotel's excellent value.

Facilities & Amenities
The hotel offers a range of well-maintained facilities that significantly enhance the guest experience. The swimming pool with its waterslides and a relaxing hot tub are consistently highlighted as popular features, providing entertainment for all ages. Guests also appreciate the convenience of free Wi-Fi throughout the property, ensuring connectivity. While some reviews mention a fitness center, it is not a primary focus. The availability of Keurig coffee makers, refrigerators, and microwaves in the rooms adds to the comfort and convenience. Furthermore, the hotel provides laundry facilities, which are particularly useful for longer stays or for families. Underground parking is also available, offering a secure and convenient option for guests with vehicles.

Cleanliness & Room Comfort
Guests consistently commend the hotel for its spotlessly clean environment, from the lobby to the individual rooms. The comfortable beds and high-quality linens are frequently praised, contributing to a great night's sleep. Rooms are generally described as spacious and well-equipped, with many guests noting the presence of air conditioning for climate control and blackout blinds for undisturbed rest. While most rooms are reported to be quiet, some guests staying on the highway side have noted occasional noise, though overall soundproofing is effective. The clean bathrooms are also a recurring positive comment, ensuring a pleasant and hygienic stay. The presence of good quality TVs further enhances in-room comfort.

Dining & Food Quality
The hotel's complimentary breakfast is a significant highlight for many guests, often exceeding expectations for a hotel of its type. The hot breakfast selection typically includes popular items such as scrambled eggs, sausages, and pancakes, with some reviews also mentioning bacon and omelets. While the variety is generally appreciated, some guests note that weekend selections might be more basic, focusing on items like cereal and toast. The breakfast area can get busy, especially during peak times, but staff are usually efficient in keeping food replenished. Options like yogurts, fresh fruit, and even gluten-free bread are available, catering to various dietary preferences. The coffee is also generally well-received.

Location & Accessibility
The hotel boasts a highly central location, making it an ideal base for exploring the area. Guests appreciate its proximity to various amenities, including a large shopping mall, numerous restaurants, and other retail outlets, many of which are within walking distance. It offers easy access to Highway 97, facilitating travel to and from the city, including the airport and downtown areas. The convenience of free parking, including underground parking, is a significant advantage for guests traveling by car. While some rooms face the highway, the overall accessibility to key points of interest and local services is consistently highlighted as a major benefit.

Staff & Service
The hotel's staff consistently receives high praise for their exceptional friendliness and helpfulness. Guests frequently commend the efficient check-in process, noting how welcoming and accommodating the front desk team is. The staff are often highlighted for providing excellent local recommendations for dining and activities, enhancing the guest experience. While most feedback on housekeeping is positive, some guests have noted inconsistencies, particularly during busy periods, regarding daily service. However, the staff's overall attentive service and willingness to assist with requests, including the use of a texting service for communication, contribute to a very positive and comfortable stay.

Additional Information
This hotel is widely recognized for offering excellent value for the quality of service and amenities provided. It maintains a pet-friendly policy, which is a significant advantage for guests traveling with their furry companions. While the property has undergone recent renovations that have updated many areas, some guests have noted that certain rooms or sections may still show signs of age, though this does not detract from the overall cleanliness and comfort. The hotel is a popular choice for groups, including sports teams, due to its capacity to accommodate multiple rooms and its family-friendly facilities.