Island Inn at 123 West

This hotel offers an exceptional experience, distinguished by its waterfront location providing stunning harbor views and a unique offering of apartment-style accommodations. Guests consistently laud the property for its modern design, pristine cleanliness, and remarkably spacious rooms, all complemented by excellent staff service. It is an ideal choice for families seeking ample space and home-like amenities, couples desiring a romantic getaway with picturesque scenery, pet owners who appreciate thoughtful animal-friendly provisions, and groups of friends benefiting from large layouts and communal areas. Boutique hotel enthusiasts will also find the experience particularly appealing. To enhance your stay, consider requesting a room set back from the street for a quieter experience, and be prepared for the presence of stairs, though self-check-in is notably convenient.

Facilities & Amenities
Guests highly value the comprehensive full kitchens found in many units, which are consistently described as well-equipped with modern appliances, making in-room cooking a convenient option. The inclusion of a washer and dryer is a significant convenience, especially for longer stays or for families. Many rooms feature luxurious steam showers that double as saunas, providing a spa-like experience. The property also offers communal spaces such as a rooftop deck and a view share room or common lounge area, allowing all guests to enjoy the scenic surroundings. Free Wi-Fi is available throughout, ensuring connectivity, and ice machines are appreciated for added convenience.

Cleanliness & Room Comfort
The hotel consistently receives high praise for its pristinely clean and modern accommodations. Rooms are described as spacious and well-appointed, often featuring a fireplace for added ambiance. Guests frequently highlight the exceptional comfort of the beds, noting the softest sheets and high-quality linens that contribute to a restful sleep. While most guests find the rooms generally quiet, some have noted occasional street noise in the mornings due to ferry and delivery activity. In-room amenities are abundant, including luxury toiletries and skincare products, a coffee maker, and complimentary provisions such as granola, yogurt, milk, orange juice, trail mix, and other snacks. Many rooms also boast heated bathroom floors, spa robes, and entertainment options like Roku and various TV channels.

Dining & Food Quality
While the hotel does not feature on-site dining facilities, guests consistently appreciate the thoughtful in-room provisions. Each room is well-stocked with complimentary coffee, often described as a personal blend, along with granola, yogurt, milk, and orange juice, providing convenient breakfast options. Additionally, guests frequently mention the pleasant surprise of finding various snacks and trail mix upon arrival, which adds to the welcoming atmosphere and convenience, particularly for those arriving late or preferring to dine in their well-equipped full kitchens.

Location & Accessibility
The hotel's central location is a major highlight, placing guests just steps from the ferry terminal and within easy walking distance to all downtown Friday Harbor attractions, including numerous restaurants and shops. This prime position allows for seamless exploration of the area without the need for a car. Regarding parking, feedback is mixed; while some guests found plentiful parking during off-peak seasons, others noted street parking limitations and the expense of available options. The hotel does offer a reserved parking spot in a garage for some units, and public parking is also available nearby, though it can be expensive.

Staff & Service
The staff consistently receives glowing reviews for their exceptional service. Guests describe them as friendly staff, attentive, accommodating, helpful, and highly responsive, contributing to an excellent customer service experience. The easy self-check-in and self-check-out process, often facilitated by a coded lock box, is frequently praised for its convenience and smoothness. Many guests highlight the proactive pre-arrival communication via emails and phone calls, ensuring a seamless arrival. While most experiences are overwhelmingly positive, a few guests have reported isolated instances of less professional service during check-in or when requesting room servicing. Staff are also noted for providing luggage assistance due to the presence of stairs and for offering generous upgrades when available.

Additional Information
Guests should be aware that the property features numerous stairs to access rooms, and there is no elevator, which can be a consideration for those with mobility issues, though staff are helpful with luggage. The hotel maintains a very welcoming pet-friendly policy, providing thoughtful amenities for furry companions such as dog beds, blankets, bags, and biscuits. Communication with the hotel is highly praised, with staff utilizing both texts and emails to ensure guests are well-informed and their needs are met. Some guests have noted the presence of a destination fee, which covers certain amenities and services.