Hyatt Place Miami Airport East

The hotel's signature feature is its convenient proximity to the airport, making it a practical choice for travelers. Most guests appreciate the spacious rooms and comfortable beds, ensuring a restful stay, and frequently commend the friendly and helpful staff. The hotel also offers a complimentary breakfast, which is a significant draw for many. However, some guests note that the hotel's public areas and carpets show signs of wear, and there are recurring concerns about the lack of an airport shuttle and the cost of parking. This hotel is particularly well-suited for cruise passengers needing a pre- or post-cruise overnight stay, as well as business travelers seeking easy airport access. Families can also benefit from the ample room space. To ensure a smooth experience, it is advisable to arrange your airport transportation in advance and factor in potential parking fees.

Facilities & Amenities
The hotel offers spacious rooms that are generally well-received, providing ample space for guests to relax. While a pool is available, guest feedback is mixed; some find it nice and a good amenity, while others report it being dirty, unheated, or having worn loungers. A fitness center is also on-site, equipped with cardio machines and weights, though some guests have noted issues with its cleanliness or limited equipment. Most guests find the Wi-Fi generally functional, though a few experienced poor connectivity. A recurring concern across reviews is the condition of the hotel's public areas, with many guests observing worn furniture and dirty carpets in the lobby and hallways, which detracts from the overall aesthetic. Additionally, a significant number of rooms are reported to have defective TVs with screen issues, impacting the in-room entertainment experience.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is varied. Many guests praise the clean rooms and consistently highlight the comfortable beds as a major positive, contributing to a good night's sleep. The spacious rooms are also frequently appreciated, offering ample living area. However, a significant number of reviews point to issues with dirty carpets within the rooms, describing them as stained, foul-smelling, or even a tripping hazard. Bathroom conditions also receive mixed comments, with some guests reporting disrepair, low water pressure, or mold, and a common complaint is the lack of daily housekeeping service. While some rooms are described as quiet, noise levels from airplanes and neighboring guests are a concern for others, impacting rest. The pull-out sofas are often described as uncomfortable or found to be dirty upon arrival.

Dining & Food Quality
The hotel provides a complimentary breakfast, which is a significant amenity for many guests. While some find the breakfast to be good, hot, and fresh with decent variety, a substantial number of reviews express disappointment. Common criticisms include the food quality being poor, limited options, items running out quickly without being replenished, and the use of plastic plates and utensils. The breakfast room itself is often described as crowded and having worn furniture. The hotel also features an on-site restaurant and bar, but feedback indicates these facilities often have limited operating hours or are understaffed, making it difficult to order food or drinks. Some guests found the available food to be pre-packaged or of low quality, and the bar offerings were sometimes restricted, leading many to seek dining options elsewhere.

Location & Accessibility
The hotel's location is primarily valued for its close proximity to the airport, making it convenient for travelers with early flights or layovers. However, a major and frequently cited drawback is the absence of a dedicated airport shuttle service, forcing guests to rely on taxis or ride-shares, which adds unexpected costs. Furthermore, the hotel charges a significant parking fee, which many guests find to be expensive and not clearly disclosed during booking. The surrounding area is generally described as not walkable, with limited dining or entertainment options within easy reach, necessitating a car or ride-share for most excursions. Due to its direct vicinity to the airport, noise from airplanes taking off and landing is a common complaint, impacting the tranquility of the stay, particularly at night.

Staff & Service
The staff and service at the hotel receive mixed but generally positive feedback. Many guests consistently praise the friendly staff for their helpfulness and attentiveness, particularly during check-in and check-out, which is often described as quick and efficient. Staff members are frequently commended for being accommodating and professional, even in challenging situations like flight cancellations. However, a notable number of reviews highlight instances of poor customer service, with some guests encountering unwelcoming or unhelpful attitudes from front desk personnel. Concerns about the hotel being understaffed are also raised, impacting service speed at the bar or during peak times. A common point of dissatisfaction is the hotel's policy of no daily housekeeping, requiring guests to specifically request service, which some find inconvenient.

Additional Information
For guests traveling with animals, the hotel offers a pet-friendly policy, which is appreciated by those needing accommodations for their companions. A unique aspect of the hotel's design is its lobby located on the second floor, which some guests find confusing upon arrival, especially when navigating with luggage. Access to the hotel entrance often requires guests to use a buzz-in entry system, which, while intended for security, can sometimes lead to delays if staff are not immediately available to grant entry. Some guests also note the absence of traditional room service, requiring them to seek food options elsewhere or utilize third-party delivery services. Additionally, while not universally mentioned, some reviews indicate that complimentary water bottles are not consistently provided, with guests needing to purchase them.