Hyatt Place Chicago Midway Airport

The hotel is a popular choice for travelers seeking convenience, primarily due to its prime location near Midway Airport and its highly praised 24/7 shuttle service. It is particularly well-suited for airport travelers and families looking for spacious accommodations and complimentary amenities like breakfast. Business travelers also find it appealing for its quiet rooms and accessibility. Guests consistently highlight the hotel's cleanliness, comfortable beds, and the generally friendly staff. To enhance your stay, consider requesting one of the renovated rooms, which often feature modern amenities, and be prepared for the pool area to be busy, especially during peak times or if private events are scheduled.

Facilities & Amenities
The hotel offers a range of facilities designed for guest convenience, though some aspects receive mixed feedback. A notable feature is the indoor pool, which, while appreciated by many, is frequently reported to be unavailable or overcrowded due to private events and birthday parties, limiting access for regular guests. Some also noted the pool water can be cold or murky. The elevators are a common point of frustration, often being slow, under construction, or with only one operational, leading to significant wait times. Guests value the presence of a Starbucks and a small restaurant within the hotel. The fitness center is generally well-regarded as well-equipped and organized. Free Wi-Fi is available, though some guests experienced slow speeds.

Cleanliness & Room Comfort
Guests largely commend the hotel for its cleanliness, noting that rooms, bathrooms, and common areas are well-maintained and often smell fresh. Rooms are described as spacious, modern, and featuring large TVs and generally comfortable beds, with some renovated rooms boasting glass showers. However, some guests found the beds to be hard or had issues with dips. A frequent point of feedback is the absence of microwaves in individual rooms, though one is available in a common area. While many rooms are quiet, some guests reported significant noise from hallways, neighboring rooms, or loud parties. There are isolated but serious reports of bed bugs and some instances of stained carpets or unclean rooms upon check-in or after service. Air conditioning can be inconsistent, with some units being noisy or difficult to control, and some rooms experiencing issues with heating.

Dining & Food Quality
The complimentary breakfast is a significant highlight for many guests, consistently praised for its variety and quality. Options typically include waffles, French toast, eggs, sausage, and potatoes, all kept warm and fully stocked. The coffee is also well-regarded. While the majority of feedback for breakfast is positive, some guests found the offerings to be mediocre or noted limited meat options. The hotel also features a small restaurant and bar area, "The Placery," which provides convenient, though sometimes limited, food options and Starbucks coffee. In-room dining options are available but can be limited and overpriced according to some reviews.

Location & Accessibility
The hotel's prime location near Midway Airport is a major draw, particularly for those with early flights. A free 24/7 shuttle service to and from the airport, running every 20 minutes, is highly valued for its convenience and efficiency. Complimentary parking is generally available, though some guests reported difficulties finding spots due to shared lots or charter bus parking, and a few experienced unexpected charges despite advertising free parking. While the hotel is close to the airport, it is a considerable distance from downtown Chicago, typically requiring a 15-30 minute drive. However, there are numerous restaurants and shopping options within walking distance, including popular local eateries, making it convenient for dining and other needs.

Staff & Service
The staff generally receives high praise for being friendly, helpful, professional, and attentive. Many guests highlight the quick check-in process and the staff's willingness to accommodate requests, such as early check-ins. Housekeeping is often commended for maintaining clean rooms, though some guests reported issues with inconsistent service or a lack of fresh towels. However, there are notable instances of rude front desk interactions, unengaged staff, and a perceived lack of control during disruptive situations, particularly involving loud parties. Some guests also reported difficulties with staff responsiveness to complaints or issues like broken amenities, and a few mentioned feeling dismissed or having their concerns not adequately addressed.

Additional Information
Guests should be aware that the hotel sometimes hosts birthday parties or large groups, which can lead to significant noise and limited access to the pool for regular guests, as the pool is often reserved for these events. The hotel has experienced ongoing renovations or construction, which has occasionally impacted elevator availability, leading to long waits or the need to use stairs. While the hotel aims to be a non-smoking facility, some guests reported strong odors of smoke or cannabis in hallways and rooms. The hotel offers a pet-friendly policy for a fee, though finding suitable outdoor areas nearby can be challenging. Some guests also noted issues with towels not being absorbent or sufficient in quantity.