Howard Johnson Plaza by Wyndham by the Falls Niagara Falls

This hotel is a popular choice for its prime location within walking distance of major attractions, making it ideal for sightseers and families looking to explore the area easily. A signature feature is its unique indoor/outdoor pool, which is a big hit with guests, especially children. Many guests appreciate the hotel's overall value and affordability, finding it a solid option for the price. The hotel is consistently praised for its cleanliness and the general comfort of its accommodations. For couples, the availability of jacuzzi suites offers a relaxing retreat. To enhance your stay, it is advisable to be aware of the additional parking fees and consider requesting a room on a higher floor if noise sensitivity is a concern.

Facilities & Amenities
Guests frequently highlight the hotel's indoor/outdoor pool as a major draw, particularly for families, noting its cleanliness and enjoyable atmosphere. The hot tub and sauna are also popular amenities, providing opportunities for relaxation. While some guests mention the pool area can get crowded, especially during peak times, many appreciate the availability of fresh towels there. The hotel offers free Wi-Fi, though some reviews suggest varying speeds. In-room amenities like a microwave, mini-fridge, and coffee maker are consistently appreciated for added convenience. Some guests note the presence of vending machines and ice machines, though a few found vending machine items warm or had issues with pricing. A fitness center with treadmills is available, though some guests experienced issues with its opening times.

Cleanliness & Room Comfort
Most guests find the rooms to be clean and well-maintained, often describing them as spacious and comfortable. The beds are generally reported as comfortable, with some specifically praising the mattresses for a good night's sleep. However, a few guests noted issues such as hair in showers or on towels, or a musty smell in some rooms, particularly if windows cannot be opened. While many appreciate the retro theme and bright, colorful decor, some find the rooms to be a little dated and in need of modernization. Noise levels receive mixed feedback; some rooms are described as quiet, while others experience noise from hallways, adjoining rooms, or street noise, especially on lower floors. In-room amenities like jacuzzi tubs are popular, though some guests reported issues with their functionality or cleanliness.

Dining & Food Quality
The hotel does not offer complimentary breakfast, which is a point of disappointment for some guests. However, it benefits from having a Denny's restaurant conveniently located next door, with some guests receiving vouchers for discounted meals there. Feedback on the Denny's service and food quality is mixed, with some finding it slow or overpriced. Additionally, the hotel complex includes on-site options such as a Pizza Hut Express and a Baskin Robbins, providing quick and easy food choices. Many guests appreciate the proximity to a wide variety of restaurants within walking distance, catering to diverse tastes and budgets, from fast food to more upscale dining.

Location & Accessibility
The hotel's central location is consistently highlighted as one of its strongest assets. Guests appreciate being within easy walking distance of major attractions like Clifton Hill, the Niagara Falls, the Skylon Tower, and local casinos. The convenience of having a WeGo bus stop right beside the hotel's parking lot is also frequently mentioned, offering easy access to other parts of the city without needing a car. While the location is excellent for exploring, parking is an additional daily fee, which many guests find expensive, though it is noted as being on-site and convenient. Some guests mention that the immediate surrounding area can be busy, but the hotel itself is generally considered safe and accessible.

Staff & Service
Feedback on the staff and service is varied. Many guests consistently praise the staff for being friendly, helpful, professional, and accommodating, particularly highlighting their willingness to assist with requests and provide local information. The check-in process is often described as quick and efficient. However, some guests report negative experiences with specific front desk interactions, describing certain staff members as unprofessional, rude, or lacking in empathy, particularly concerning issues like early check-in fees or parking charges. Despite these isolated incidents, the overall sentiment points to a dedicated team that strives to make guests feel welcome and valued, with many guests noting excellent customer service.

Additional Information
Guests should be aware that the hotel generally does not offer daily housekeeping service for stays shorter than three nights; instead, cleaning and fresh towels must be requested, sometimes for an additional fee. A deposit is typically required upon check-in, which is refunded after checkout, though some guests reported issues with the timing or processing of these refunds. The hotel offers a luggage storage service, allowing guests to store their bags before check-in or after checkout, which is a convenient feature for those wanting to explore without their belongings. Some guests noted that the hotel's key cards can occasionally deactivate easily, requiring multiple trips to the front desk for re-activation.