Holiday Inn Toronto International Airport By Ihg

This hotel is a highly convenient option for travelers due to its very close proximity to the airport and efficient shuttle service, making it ideal for layover travelers and business travelers seeking easy access to flights. Guests frequently highlight the staff's helpfulness and the comfortable beds as significant positives, contributing to a pleasant stay. While the dining options receive praise for their quality, some guests note that the rooms can appear dated, and parking issues are a recurring concern. Families may also find the hotel suitable given the room sizes and dining amenities. To ensure a smooth experience, it is advisable to confirm all booking details, especially regarding breakfast and parking, and light sleepers might benefit from bringing earplugs due to potential noise.

Facilities & Amenities
The hotel offers a range of facilities, though their condition and availability sometimes vary. Guests have noted the presence of a pool, which, while appreciated, has occasionally been reported as closed or in need of better maintenance. A fitness center is available, though less frequently commented upon. Free Wi-Fi is provided, but some guests experienced slow or inconsistent service. In-room amenities often include a microwave and fridge, adding convenience for longer stays or quick meals. The air conditioning units are sometimes described as old and noisy, impacting comfort. While elevators are present, they can be slow or busy, and some guests reported them being out of service. A notable positive for some rooms is the inclusion of heated bathroom floors, which adds a touch of comfort.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is mixed. While many reviews praise the clean rooms and comfortable beds, ensuring a restful night's sleep, some guests reported issues such as stains on linens, a lingering fish smell, or general dirtiness upon arrival. Rooms are often described as spacious, but a significant number of reviews mention them being dated, with worn carpets, old furniture, and peeling wallpaper, suggesting a need for refurbishment. The bathroom areas frequently draw criticism for having tiny sinks, low toilets, poor drainage, and issues with sliding doors that do not close or lock properly. Noise levels are a common concern, stemming from airport traffic, street sounds, internal hotel noise from neighbors or hallways, and loud, outdated air conditioning units.

Dining & Food Quality
The hotel's dining options generally receive positive feedback, particularly regarding the breakfast buffet. Guests frequently describe it as well above expectations, offering a wide variety of delicious and high-quality food. However, the cost of breakfast and its occasional exclusion from bookings are points of contention for some. The on-site restaurant is often praised for its food quality and service, with many guests finding it accommodating and a good value, especially given its late operating hours. While some reviews mention small portions or high prices, the overall sentiment towards the restaurant and bar is positive, with staff often highlighted for their attentiveness.

Location & Accessibility
The hotel's very close proximity to the airport is consistently highlighted as its primary advantage, making it an excellent choice for travelers. A free shuttle service operates frequently, providing convenient and reliable transportation to and from the airport. However, some guests have experienced longer waiting times or confusion regarding the correct pick-up points, especially when multiple hotels share similar names. The hotel's location also offers walking distance to restaurants, providing additional dining options outside the hotel. A significant area of concern is parking, which is frequently described as costly, limited, and confusing to access. There have also been serious reports of vehicle theft from the parking facilities, raising security concerns for guests leaving their cars.

Staff & Service
The hotel's staff generally receives high praise for being friendly, helpful, and professional, with many guests noting their attentiveness and willingness to go above and beyond. The check-in process is often described as quick and efficient, though some guests encountered long lines or issues with front desk staff not honoring booking details or displaying communication challenges. Housekeeping is typically commended for maintaining clean rooms, but isolated incidents of inadequate cleaning have been reported. The restaurant staff consistently receives excellent reviews for their service. However, some guests have had negative interactions with front desk staff, citing rudeness, unhelpfulness, or a lack of understanding regarding booking discrepancies and payment issues.

Additional Information
Several recurring issues and unique features are worth noting for potential guests. There have been multiple reports of fire alarms going off, often in the early hours of the morning, causing significant disruption and concern about evacuation procedures. Guests frequently encounter deposit issues, with large sums being held and slow refund processes, particularly for debit card users. Booking discrepancies are a common complaint, including unannounced cancellations, rates not being honored, and confusion arising from third-party reservations. The hotel has also faced serious parking theft reports, which is a critical security concern. While not explicitly detailed, some reviews imply a pet-friendly policy. Guests participating in the IHG rewards program have sometimes expressed dissatisfaction with the benefits received or issues with earning points when booking through third parties. Additionally, some guests have noted construction noise outside the hotel and pre-notified water cut-offs.