Holiday Inn Saskatoon Downtown By Ihg

This hotel is highly regarded for its central downtown location, making it an ideal choice for sightseers and event attendees due to its direct proximity to key venues and attractions. Its secure indoor parking is a significant advantage, especially during colder months, providing peace of mind for guests. Most visitors consistently praise the hotel's overall cleanliness and the generally positive interactions with the staff. While the hotel caters well to business travelers with its convenient location and comfortable workspaces, families and couples can also find suitable accommodations, though some aspects like pool usability and room noise might vary. To ensure a more comfortable stay, guests might consider inquiring about room locations away from potential noise sources and be prepared for additional costs associated with parking and certain amenities.

Facilities & Amenities
The hotel offers a range of facilities, though guest experiences are mixed. The indoor parking garage is frequently highlighted as a major convenience, providing secure and heated access directly to the hotel, despite an additional charge. The pool and hot tub areas receive considerable feedback, with many guests noting issues such as the water being too cold, the areas appearing unclean with scum buildup, or the facilities being under repair. Some found the pool to be small and not ideal for active children, while the hot tub jets were often reported as non-functional. A fitness center is available, though some describe it as small. The hotel also features a business center and a 24/7 concession near the front desk for guest convenience.

Cleanliness & Room Comfort
Guest feedback on room cleanliness is generally positive, with many describing rooms as clean, modern, and well-maintained. However, some reviews mention instances of rooms being dusty, having hair in the bathtub, or a sour smell, suggesting inconsistencies. Room comfort receives mixed reviews; while many appreciate the spacious rooms and comfortable beds, a significant number of guests found the beds to be uncomfortably hard, squeaky, or creaky, impacting sleep quality. Noise levels are a recurring concern, with reports of loud children in hallways, outside traffic, and even emergency vehicle sirens disrupting quiet hours. Bathroom design choices, such as sliding barn doors that offer little privacy, the toilet paper holder being awkwardly placed, and issues with shower heads or dirty tubs, are frequently mentioned.

Dining & Food Quality
The hotel's dining options, including breakfast, a restaurant, and a bar/lounge, elicit varied responses. The breakfast is often described as good, with a buffet style offering a variety of options, including gluten-free choices. However, many guests express disappointment that breakfast is not complimentary and find it to be expensive for the quality and selection provided, with some noting cold food or sour sausage. The restaurant and bar generally receive praise for their food quality and the helpfulness of the staff. Despite this, some guests report issues with the restaurant's air conditioning being broken, leading to an uncomfortable dining experience, and occasional service inconsistencies.

Location & Accessibility
The hotel's central location in downtown is consistently lauded as a major advantage, offering excellent walkability to numerous attractions. Guests appreciate its proximity to the Midtown mall, various restaurants, pubs, and especially TCU Place, making it highly convenient for event attendees. While the immediate area around the hotel is generally considered safe, some guests have noted increased activity at night and concerns about the presence of homeless individuals outside, though the hotel itself is perceived as secure. The availability of indoor parking is a significant benefit, providing secure vehicle storage, although it comes with an additional daily fee that some guests find expensive.

Staff & Service
The staff at this hotel consistently receive high praise for their friendliness, helpfulness, and attentiveness. Many guests highlight positive interactions with front desk personnel, who are described as accommodating and professional, contributing to a welcoming atmosphere. The check-in and check-out processes are generally reported as quick and efficient. However, there are instances of mixed feedback regarding housekeeping services, with some guests experiencing delays or a lack of room cleaning despite requests. While staff are commended for their efforts to resolve issues, some guests report challenges with booking discrepancies or unexpected charges, requiring persistence to resolve.

Additional Information
Guests should be aware of several specific policies and features that impact their stay. A damage deposit is often required upon check-in, which some guests found unexpectedly high. The hotel has a pet-friendly policy, but an additional fee applies, and some pet owners noted a lack of convenient green spaces nearby for animal relief. While the hotel offers IHG Rewards benefits, some members reported issues with not receiving points or room upgrades despite eligibility. There were recurring complaints about the air conditioning in the restaurant and lounge being non-functional, leading to uncomfortable conditions. Additionally, some guests noted that the curtains in their rooms did not close fully, impacting privacy and light control.